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Live In Cisco Ucce Engineer Jobs in Arizona (NOW HIRING)

Cisco

Applied AI Scientist

Phoenix, AZ · On-site

Collaborate with engineering, product, and data science teams to understand requirements ... At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in ...

Cisco

Applied AI Scientist

Tempe, AZ · On-site

Collaborate with engineering, product, and data science teams to understand requirements ... At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in ...

Cable One, Inc.

Sales Engineer II

Phoenix, AZ · On-site +1

Ability to earn relevant industry certifications such as CompTIA Network+, Cisco CCNA, Meraki ... FREE Cable One services for associates who live in a serviceable area Our Commitment Diversity lies ...

Cable One, Inc.

Sales Engineer II

Phoenix, AZ · On-site +1

Ability to earn relevant industry certifications such as CompTIA Network+, Cisco CCNA, Meraki ... FREE Cable One services for associates who live in a serviceable area Our Commitment Diversity lies ...

Inficare Technologies

Network Engineer

Phoenix, AZ · On-site

The ideal candidate will have deep expertise in data center networking, spine-leaf architecture ... Configure and maintain Cisco Nexus and Arista network devices * Troubleshoot load balancing and ...

Cisco

Sr Product Manager, Technical Leader

Phoenix, AZ · On-site

$165K - $191K/yr

... engineering, marketing, and sales departments; along with defining and communicating a unified ... At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in ...

Kanak Elite Services Inc

Network Engineer

Phoenix, AZ · On-site

... experience in enterprise network engineering. · Experience with: o Cisco routing and switching (IOS, NX-OS) o Arista EOS platforms o Palo Alto Networks firewalls and Panorama o F5 BIG-IP load ...

MetroSys

Network Operations Engineer

Phoenix, AZ · On-site

$40 - $60/hr

... with Cisco networking, Palo Alto firewalls, VMware NSX, SD-WAN, and enterprise networking in ... engineering experience. * Strong hands-on experience with: * Cisco routing and switching * Palo ...

MetroSys

Network Operations Engineer

Phoenix, AZ · On-site

$40 - $60/hr

... with Cisco networking, Palo Alto firewalls, VMware NSX, SD-WAN, and enterprise networking in ... engineering experience. * Strong hands-on experience with: * Cisco routing and switching * Palo ...

MetroSys

Network Operations Engineer

Phoenix, AZ · On-site

$40 - $60/hr

... with Cisco networking, Palo Alto firewalls, VMware NSX, SD-WAN, and enterprise networking in ... engineering experience. * Strong hands-on experience with: * Cisco routing and switching * Palo ...

Tucson Medical Center

Network Engineer Sr

Tucson, AZ · On-site

$98K - $134K/yr

Network Engineer Sr Job Category Information Technology Schedule Full time Shift 1 - Day Shift ... Knowledgeable with Cisco ISE and DNA-Center. Skill in installing, upgrading, configuring and ...

Black & Veatch

Senior Network Engineer

Phoenix, AZ · On-site

$103K - $141K/yr

The Opportunity The Senior Network Engineer supports the Senior Network Architect in designing ... Experience in implementing network observability and monitoring platforms such as Cisco ...

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Telephony Systems Administrator ( Hybrid / Phoenix, AZ )

AssistRx

Phoenix, AZ • On-site

Full-time

Medical, Dental, Vision, Life, Retirement

This job post has expired today. Applications are no longer accepted.

AssistRx rating

7.2

Company rating: 7.2 out of 10

Based on 20 frontline employees who took The Breakroom Quiz

136th of 223 rated it services

Job description

The Telephony Systems Administrator will maintain daily operations of the Call Center telephony systems, providing technical support of internal systems so Call Center end users can achieve established service level goals for internal and external customers.

The Telephony Systems Administrator will provide technical expertise to the Call Center computer and telephony systems including third party telephony system(s).

The Telephony Systems Administrator will perform daily support service, troubleshooting telephony system issues, managing IVR functionality, reviewing and enhancing existing phone system functionality, and acting as a liaison with third party system provider(s) for reporting and troubleshooting issues.

The Telephony Systems Administrator includes administration of the Cisco UCCX dialing platform, creation of inbound/outbound campaigns, reporting on campaign / Call Center performance and management of IVRs.

The Telephony Administrator will be responsible for onboarding and support of new clients.

Requirements

  • Work closely with operations, implementation and PMO teams responsible for user experience.
  • Develop and continuously improve usability and functionality.
  • Identify and manage potential integration partnerships with external applications (e.g. predictive dialers / auto-dialers).
  • Take initiative in tracking, anticipating, and proposing likely industry developments for the organization to stay ahead of customer needs and requirements.
  • Take a role as the expert with respect to telephony (i.e. - phones/fax systems)
  • Initiate and lead interactions among other teams within AssistRx to ensure coordination of development and support activities for our telephony solutions.
  • Ability to multitask in a fastpaced organization.
  • Work with cross functional teams to ensure support for integrations across the platform and ecosystems.
  • Flexibility and adaptability to rapid change.
  • Positive attitude and sense of humor.

Requirements

  • 3-5 years of experience as a Telephony Engineer / Administrator.
  • Understanding Cisco Collaboration Portfolio preferred (e.g. VOIP, UCCX/UCCE, CUCM / UCCX/ UCON / CUBE / JABBER / Room Kits / IP Phones)
  • Understanding IP IVR and Contact Center deployments / integrations.
  • Faxing solution administration (e.g.on-prem/cloud, analog/digital/FOIP, etc.)
  • Ability to synthesize complex concepts.
  • Experience delivering healthcare telephony solutions preferred.
  • Excellent written and verbal communication skills.
  • Organizational skills and attention to detail.
  • Exceptional interpersonal and teamwork skills.
  • Call/Screen Recording, Workforce Optimization/Management, Quality Management (QM) Experience (WFO/WFM) a plus.

Benefits

Benefits

  • Supportive, progressive, fast-paced environment.
  • Competitive pay structure.
  • Matching 401(k) with immediate vesting.
  • Medical, dental, vision, life, & short-term disability insurance.
  • AssistRx, Inc. is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors, or any other protected categories protected by federal, state, or local laws.
  • All offers of employment with AssistRx are conditional based on the successful completion of a pre-employment background check.
  • In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Sponsorship and/or work authorization is not available for this position.
  • AssistRx does not accept unsolicited resumes from search firms or any other vendor services. Any unsolicited resumes will be considered property of AssistRx and no fee will be paid in the event of a hire.

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