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Live Chat Support Jobs in Spring Hill, FL (NOW HIRING)

Sports Illustrated Collect

Be Seen First

On Air Salesperson (Card Breaking / Live e-Commerce)

Clearwater, FL · On-site

$40K - $300K/yr

Engage and grow our audience by actively managing the live chat and encouraging participation ... Handle basic transactions and online tools to support order flow and inventory tracking. * Address ...

Veralto

Conference Leader - Tampa

Tampa, FL

Use Salesforce and other sales tools (LinkedIn Sales Navigator, call systems, live chat, email) to ... Support technical and commercial strategy within your territory * Identify opportunities and refine ...

Imagine Learning

Virtual Teacher

Tampa, FL · On-site +1

$44K/yr

... support your success in this dynamic role. As a Virtual Teacher you are responsible for assisting students academically with concept comprehension synchronously and/or asynchronously via live chat ...

Imagine Learning

Virtual Teacher

Tampa, FL · On-site +1

$44K/yr

... support your success in this dynamic role. As a Virtual Teacher you are responsible for assisting students academically with concept comprehension synchronously and/or asynchronously via live chat ...

Imagine Learning

Virtual Teacher

Tampa, FL · On-site

$44K/yr

... support your success in this dynamic role. As a Virtual Teacher you are responsible for assisting students academically with concept comprehension synchronously and/or asynchronously via live chat ...

Imagine Learning

Virtual Teacher

Tampa, FL · On-site +1

$44K/yr

... support your success in this dynamic role. As a Virtual Teacher you are responsible for assisting students academically with concept comprehension synchronously and/or asynchronously via live chat ...

Imagine Learning

Virtual Teacher

Tampa, FL · On-site +1

$44K/yr

... support your success in this dynamic role. As a Virtual Teacher you are responsible for assisting students academically with concept comprehension synchronously and/or asynchronously via live chat ...

Imagine Learning

Virtual Teacher

Tampa, FL · On-site +1

$44K/yr

... support your success in this dynamic role. As a Virtual Teacher you are responsible for assisting students academically with concept comprehension synchronously and/or asynchronously via live chat ...

Imagine Learning

Virtual Teacher

Tampa, FL · On-site

$44K/yr

... support your success in this dynamic role. As a Virtual Teacher you are responsible for assisting students academically with concept comprehension synchronously and/or asynchronously via live chat ...

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All JobsLive Chat Support JobsLive Chat Support Jobs in Spring Hill, FL

Live Chat Support information

See Spring Hill, FL salary details

$10

$21

$35

How much do live chat support jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for live chat support in Spring Hill, FL is $21.23, according to ZipRecruiter salary data. Most workers in this role earn between $16.30 and $24.09 per hour, depending on experience, location, and employer.

What is a live chat support?

A Live Chat Support job involves assisting customers in real time through online chat platforms. Agents respond to inquiries, troubleshoot issues, and provide information about products or services. This role requires strong communication skills, quick problem-solving abilities, and multitasking proficiency. It is commonly used in e-commerce, tech support, and customer service industries to enhance user experience.

What does a live chat support do?

A typical day for a Live Chat Support agent involves assisting customers through online chat platforms by answering questions, resolving issues, and providing product or service information. Agents often handle multiple chat sessions simultaneously, collaborating with team members or escalating more complex issues as needed. The role includes documenting interactions, following company protocols, and sometimes providing feedback to improve support processes. You may also participate in ongoing training to stay updated on products and customer service techniques. The environment tends to be fast-paced and dynamic, ideal for those who enjoy helping others and solving problems in real time.

What are the key skills and qualifications needed to thrive in live chat support?

To thrive as a Live Chat Support agent, you need excellent written communication, problem-solving abilities, and a basic understanding of customer service principles, often backed by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) platforms, live chat software, and ticketing systems is typically required. Strong multitasking skills, patience, and a positive, empathetic attitude set top performers apart in this role. These skills ensure you can deliver timely, accurate assistance that enhances customer satisfaction in a digital-first support environment.

What are the most commonly searched types of Live Chat Support jobs in Spring Hill, FL?

The most popular types of Live Chat Support jobs in Spring Hill, FL are:

What job categories do people searching Live Chat Support jobs in Spring Hill, FL look for?

The top searched job categories for Live Chat Support jobs in Spring Hill, FL are:

What cities near Spring Hill, FL are hiring for Live Chat Support jobs?

Cities near Spring Hill, FL with the most Live Chat Support job openings:

Live Chat Support jobs near you
Infographic showing various Live Chat Support job openings in Spring Hill, FL as of August 2026, with employment types broken down into 1% As Needed, 67% Full Time, 28% Part Time, and 4% Contract. Highlights an 80% Physical, 2% Hybrid, and 18% Remote job distribution, with an average salary of $44,168 per year, or $21.2 per hour.

Support Specialist Lead (EHR platform billing support)

Qualifacts

Tampa, FL • Hybrid

Full-time

Re-posted 20 days ago

Job description

Job Description:

Qualifactsis a leading provider of behavioral health software and SaaS solutions for clinical productivity, compliance and state reporting, billing, and business intelligence. Its mission is to be an innovative and trusted technology and end-to-end solutions partner, enabling exceptional outcomes for its customers and those they serve. Qualifacts' comprehensive portfolio, including the CareLogic, Credible, and InSync platforms, spans and serves the entire behavioral health, rehabilitative, and human services market supporting non-profit Certified Community Behavioral Health Clinics (CCBHC) as well as for-profit large enterprise and small business providers.Qualifacts has a loyal customer base, with more than 2,500 customers representing 75,000 providers serving more than 6 million patients. Qualifacts was recognized in the 2022 and 2023 Best in KLAS: Software and Services report as having the top ranked Behavioral Health EHR solutions.

If you want to work inside an atmosphere where innovation has purpose, and your ambition works to support our customers and those they serve, please apply today!

We are seeking candidates in Tampa or Nashville to work a hybrid schedule in either office. Remote candidates will not be considered.

Summary of the Support Specialist Lead

The Support Specialist Lead will deliver advanced Level 2 support, while independently resolving complex issues and handling Level 1 and Level 2 case escalations. They will mentor and coach team members, and help drive process improvements, while also serving as a subject matter expert to ensure exceptional customer outcomes and continuous team development.

They will be responsible for ensuring timely resolution of high complexity issues. They are to maintain and improve KPI reporting and service performance, while also driving proactive customer service and issue resolution. They will support continuous improvement initiatives and SOP compliance, and actively contribute to team motivation and issue resolution.

Responsibilitiesfor the Support Specialist Lead

  • Provide frontline support and customer service through the ticketing system

  • Assist with Live chat and/or phone support as needed

  • Oversee SOPs and Professional Services processes

  • Maintain high customer satisfaction (CSAT) and SLA/SLO adherence

  • Deliver training and consultation as needed.

  • Manage KPI reporting and service performance

  • Support users with in-depth issue analysis and solutions

  • Maintain SME-level knowledge

  • Coordinate support actions with Support Management

Qualificationsof the Support Specialist Lead

  • Bachelor's degree: High School diploma with relevant EHR/Software customer service or behavioral health agency experience may substitute for undergraduate degree

  • 5+ years of related experience

  • Must have billing/RCM knowledge and experience

Knowledge, Skills, and Abilities of the Support Specialist Lead

  • Complete understanding of area of specialization; applies advanced problem-solving techniques

  • Handle high-complexity tasks; works independently with judgment and interpretation

  • Enhance relationships with internal/external partners; adapt communication style for diverse audiences

  • Strong troubleshooting, SOP management, and KPI reporting skills

  • Ability to coach, mentor, and motivate team members

Qualifacts is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Apply