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Live Chat Support Jobs in Sandy, UT (NOW HIRING)

Rho

Client Service Associate

Salt Lake City, UT · On-site

$58 - $70/hr

About the Role As a Client Service Associate on the Client Services team, you will support our clients (entrepreneurs and their finance teams) by providing effective, timely assistance over live chat ...

Speed of Light Ops

L1 Support Agent

Lehi, UT

$17 - $19/hr

L1 Support Agents are responsible for taking support calls, emails and live chat/SMS, answering basic support questions. As the first point of contact for our customers, you will understand, document ...

Solo

L1 Support Agent

Lehi, UT · On-site

$17 - $19/hr

L1 Support Agents are responsible for taking support calls, emails and live chat/SMS, answering basic support questions. As the first point of contact for our customers, you will understand, document ...

Solo

L1 Support Agent

Lehi, UT · On-site

$17 - $19/hr

L1 Support Agents are responsible for taking support calls, emails and live chat/SMS, answering basic support questions. As the first point of contact for our customers, you will understand, document ...

PMD BEAUTY

Customer Service - Skincare - PT

Draper, UT

$16 - $21/hr

Provide expert‑level customer support through phone, email, and live chat. * Lead product training sessions for customers and team members. * Provide skincare consultations for customers. * Train ...

FMG

Client Experience Specialist/FMG (Remote)

Sandy, UT · Remote

$40K/yr

Our mission is to invest in motivated, successful individuals, supporting them as they excel both ... Client Experience Specialists communicate with clients across phone, live chat, and email, handling ...

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Live Chat Support information

See Sandy, UT salary details

$11

$23

$39

How much do live chat support jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for live chat support in Sandy, UT is $23.78, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $26.97 per hour, depending on experience, location, and employer.

What is a live chat support?

A Live Chat Support job involves assisting customers in real time through online chat platforms. Agents respond to inquiries, troubleshoot issues, and provide information about products or services. This role requires strong communication skills, quick problem-solving abilities, and multitasking proficiency. It is commonly used in e-commerce, tech support, and customer service industries to enhance user experience.

What does a live chat support do?

A typical day for a Live Chat Support agent involves assisting customers through online chat platforms by answering questions, resolving issues, and providing product or service information. Agents often handle multiple chat sessions simultaneously, collaborating with team members or escalating more complex issues as needed. The role includes documenting interactions, following company protocols, and sometimes providing feedback to improve support processes. You may also participate in ongoing training to stay updated on products and customer service techniques. The environment tends to be fast-paced and dynamic, ideal for those who enjoy helping others and solving problems in real time.

What are the key skills and qualifications needed to thrive in live chat support?

To thrive as a Live Chat Support agent, you need excellent written communication, problem-solving abilities, and a basic understanding of customer service principles, often backed by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) platforms, live chat software, and ticketing systems is typically required. Strong multitasking skills, patience, and a positive, empathetic attitude set top performers apart in this role. These skills ensure you can deliver timely, accurate assistance that enhances customer satisfaction in a digital-first support environment.

What are popular job titles related to Live Chat Support jobs in Sandy, UT?

For Live Chat Support jobs in Sandy, UT, the most frequently searched job titles are:

What job categories do people searching Live Chat Support jobs in Sandy, UT look for?

The top searched job categories for Live Chat Support jobs in Sandy, UT are:

What cities near Sandy, UT are hiring for Live Chat Support jobs?

Cities near Sandy, UT with the most Live Chat Support job openings:

Live Chat Support jobs near you
Infographic showing various Live Chat Support job openings in Sandy, UT as of August 2026, with employment types broken down into 84% Full Time, 11% Part Time, and 5% Contract. Highlights an 74% In-person, 5% Hybrid, and 21% Remote job distribution, with an average salary of $49,472 per year, or $23.8 per hour.

Technical Support (Email Specialist)

Filevine

Salt Lake City, UT

Full-time

Medical, Dental, Vision

Re-posted 27 days ago

Job description

Filevine is a Legal AI company delivering Legal Operating Intelligence for the future of legal work. Grounded in a singular system of truth, Filevine brings together data, documents, workflows, and teams into one unified platform—where modern legal work happens with clarity and consistency.
 
Powered by LOIS, the Legal Operating Intelligence System, Filevine connects context across every matter to transform legal operations from reactive to proactive. LOIS reads, understands, and reasons across your data to surface insight, automate complexity, and give professionals the clarity and confidence to see more, know more, and do more. Fueled by a team of exceptional collaborators and innovators, Filevine’s rapid growth has earned AI awards and recognition from Deloitte and Inc. as one of the most innovative and fastest-growing technology companies in the country.

Job Summary
 
The Email Support team works with customers to solve their day to day issues, thus we are looking for candidates with a passion for providing world-class support. Your job will be to maintain an in-depth understanding of Filevine products, customer use cases and support processes to assist with issues, team training, documentation, and ensure an overall excellent quality of support to our customer. We are looking for empathetic, technically skilled problem solvers with a knack for solving difficult problems and pleasing our customers. The email team works closely with all parts of the organization to ensure the customer experience is seamless and consistent.
 
The Email Support Team works closely with all parts of the organization to ensure the customer experience is seamless and consistent. This team works closely with the Technical Support (Live Help) Team with potential opportunities for career growth and advancement.
 
This is an onsite and in-office position based in Salt Lake City, UT. Reporting to the Director of Customer Support, you will be responsible for the following:
What You'll Do:
  • Work directly with customers to investigate and resolve difficult issues primarily over email.
  • Scheduling and joining Zoom meetings when necessary
  • Obtain, and maintain a high level of functional knowledge and exposure to all of our tools to become a product knowledge expert.
  • Work cross-functionally with different departments to grow your knowledge, ensure we have healthy communications across the organization and truly provide our clients with the best experience.
  • Develop and maintain resources by writing internal knowledge base articles
  • Becoming an expert on Filevine products
What You'll Need:
  • Previous technical support/chat support experience preferred
  • Prior experience in high-volume environment
  • Professional presence in customer-facing settings
  • Excellent written and verbal communication
  • A high technical aptitude
  • Must be able to work in office 5 days a week in our Sugarhouse, UT Location
  • Proven ability to maintain focus, productivity, and composure in high-stress, fast-paced in-person environments.
  • Highly adaptable to working in open-office layouts while staying focused and respectful of colleagues.
  • Skilled at handling high-priority Zoom calls with upset customers on short notice, using empathy and composure to resolve complex issues.
  • Receptive to feedback
  • Hungry to help customers, learn and to provide excellent service
Work Location Expectation: This position is based out of our San Francisco, Chicago, Salt Lake City or New York offices. Candidates residing in or near these metro areas are expected to work on a hybrid (2-3 days in-office/week) or fully onsite basis.
 
 
Cool Company Benefits:
- A dynamic, rapidly growing company, focused on helping organizations thrive 
- Medical, Dental, & Vision Insurance (for full-time employees)
- Competitive & Fair Pay
- Maternity & paternity leave (for full-time employees)
- Short & long-term disability
- Opportunity to learn from a dedicated leadership team
- Top-of-the-line company swag
 
Privacy Policy Notice
Filevine will handle your personal information according to what’s outlined in our Privacy Policy.
 
Communication about this opportunity, or any open role at Filevine, will only come from representatives with email addresses using "filevine.com". Other addresses reaching out are not affiliated with Filevine and should not be responded to.
 
Filevine is an Equal Opportunity Employer. Qualifications for employment, promotion and other terms and conditions of employment are based upon the ability to perform the job. Equal-employment opportunities are provided to all applicants and employees without regard to race, creed, religion, color, age, national origin, sex, disability, veteran status, or other legally protected class. Filevine is committed to providing reasonable accommodations for qualified individuals with disabilities. If you need assistance or accommodation due to disability, or if you have concerns related to Filevine’s equal employment opportunities, you may contact us at legal@filevine.com
 

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.