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Live Chat Support Jobs in Rochester Hills, MI (NOW HIRING)

Autobooks

Customer Support Representative

Detroit, MI

$20 - $23/hr

Customer Support Representative You will provide Small Business customers and Financial Institution ... Partner with customers to resolve issues through phone, email, and live chat * Troubleshoot low to ...

Autobooks, Inc.

Customer Support Representative

Detroit, MI · On-site

$15.75 - $21.50/hr

Customer Support Representative You will provide Small Business customers and Financial Institution ... Partner with customers to resolve issues through phone, email, and live chat * Troubleshoot low to ...

Autobooks

Customer Support Representative

Detroit, MI · On-site

$14.75 - $20/hr

Customer Support Representative You will provide Small Business customers and Financial Institution ... Partner with customers to resolve issues through phone, email, and live chat * Troubleshoot low to ...

Brilliant Earth

Sales Associate, Jewelry

Birmingham, MI · On-site

$20 - $22/hr

Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual ... In addition to our giving back programs, our teams support local initiatives and spend time ...

Alphabe Insight Inc

Customer Service Agent

Detroit, MI · On-site

$33K - $41K/yr

... professional support, resolving inquiries, and ensuring a positive customer experience. If you ... Respond to customer inquiries via phone, email, and live chat in a timely and courteous manner

Brilliant Earth

Sales Associate, Jewelry

Birmingham, MI · On-site

$20 - $22/hr

Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual ... We aim to support our growing families. Employees can utilize our paid parental leave to bond and ...

Sharpcontra

Customer Service Agent

Detroit, MI · On-site

$33K - $41K/yr

... professional support, resolving inquiries, and ensuring a positive customer experience. If you ... Respond to customer inquiries via phone, email, and live chat in a timely and courteous manner

New

Alphabe Insight

Customer Service Agent

Detroit, MI · On-site

$33K - $41K/yr

... professional support, resolving inquiries, and ensuring a positive customer experience. If you ... Respond to customer inquiries via phone, email, and live chat in a timely and courteous manner

Brilliant Earth

Sales Associate, Jewelry

Birmingham, MI · On-site

$20 - $22/hr

Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual ... We aim to support our growing families. Employees can utilize our paid parental leave to bond and ...

Proof

1099 Process Server

White Lake, MI

Proof provides support through a dedicated operational specialist with every serve! Benefits of ... Use our app to accept work, track your earnings, and live chat with clients and Proof ...

Proof

1099 Process Server

Holly, MI · On-site

Proof provides support through a dedicated operational specialist with every serve! Benefits of ... Use our app to accept work, track your earnings, and live chat with clients and Proof ...

Proof

1099 Process Server

Lapeer, MI

Proof provides support through a dedicated operational specialist with every serve! Benefits of ... Use our app to accept work, track your earnings, and live chat with clients and Proof ...

Proof

1099 Process Server

Shelby, MI

Proof provides support through a dedicated operational specialist with every serve! Benefits of ... Use our app to accept work, track your earnings, and live chat with clients and Proof ...

Proof

1099 Process Server

Holly, MI

Proof provides support through a dedicated operational specialist with every serve! Benefits of ... Use our app to accept work, track your earnings, and live chat with clients and Proof ...

Proof

1099 Process Server

Holly, MI · On-site

Proof provides support through a dedicated operational specialist with every serve! Benefits of ... Use our app to accept work, track your earnings, and live chat with clients and Proof ...

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Showing results 1-20

All JobsLive Chat Support JobsLive Chat Support Jobs in Rochester Hills, MI

Live Chat Support information

See Rochester Hills, MI salary details

$11

$23

$38

How much do live chat support jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for live chat support in Rochester Hills, MI is $23.04, according to ZipRecruiter salary data. Most workers in this role earn between $17.69 and $26.11 per hour, depending on experience, location, and employer.

What is a live chat support?

A Live Chat Support job involves assisting customers in real time through online chat platforms. Agents respond to inquiries, troubleshoot issues, and provide information about products or services. This role requires strong communication skills, quick problem-solving abilities, and multitasking proficiency. It is commonly used in e-commerce, tech support, and customer service industries to enhance user experience.

What does a live chat support do?

A typical day for a Live Chat Support agent involves assisting customers through online chat platforms by answering questions, resolving issues, and providing product or service information. Agents often handle multiple chat sessions simultaneously, collaborating with team members or escalating more complex issues as needed. The role includes documenting interactions, following company protocols, and sometimes providing feedback to improve support processes. You may also participate in ongoing training to stay updated on products and customer service techniques. The environment tends to be fast-paced and dynamic, ideal for those who enjoy helping others and solving problems in real time.

What are the key skills and qualifications needed to thrive in live chat support?

To thrive as a Live Chat Support agent, you need excellent written communication, problem-solving abilities, and a basic understanding of customer service principles, often backed by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) platforms, live chat software, and ticketing systems is typically required. Strong multitasking skills, patience, and a positive, empathetic attitude set top performers apart in this role. These skills ensure you can deliver timely, accurate assistance that enhances customer satisfaction in a digital-first support environment.

What job categories do people searching Live Chat Support jobs in Rochester Hills, MI look for?

The top searched job categories for Live Chat Support jobs in Rochester Hills, MI are:

What cities near Rochester Hills, MI are hiring for Live Chat Support jobs?

Cities near Rochester Hills, MI with the most Live Chat Support job openings:

Live Chat Support jobs near you
Infographic showing various Live Chat Support job openings in Rochester Hills, MI as of August 2026, with employment types broken down into 81% Full Time, 13% Part Time, and 6% Contract. Highlights an 67% In-person, 6% Hybrid, and 27% Remote job distribution, with an average salary of $47,920 per year, or $23 per hour.

Customer Support Representative

Autobooks

Detroit, MI

$20 - $23/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 26 days ago

Job description

The Role: Customer Support Representative
You will provide Small Business customers and Financial Institution employees with support via inbound phone, chat, and e-mail. They look to you as their consultant and subject matter expert. You are very good at deep-dive troubleshooting (and enjoy it) while also relishing the ‘people side’: building relationships, representing our brand as our CEO would, and delivering outstanding customer service.
Having traits of a ‘techie’, ‘detective’, ‘investigator’, ‘teacher’, or ‘counselor’ will serve you well in critically thinking to identify and solve problems and gain callers’ trust.
You genuinely love and/or enjoy talking with people - not simply tolerate them for the job. This includes whether they are thrilled or flustered. You can ask the right probing questions and take pride in meaningful one-on-one conversations, going beyond the transactional. You assist callers with questions about our product and processes. It is important that you can connect with a wide and varied range of small business owners in all industries and bank/credit union staff members from Teller to VP.
Future opportunities in our company include roles in Customer Success, Risk/Merchant Services, Account Management, Product Support, QA, IT, Engineering, Design, Copywriting, Marketing, Finance/Accounting, HR, and more!
The Responsibilities:
  • Develop a deep knowledge of the Autobooks software suite
  • Partner with customers to resolve issues through phone, email, and live chat
  • Troubleshoot low to medium complexity software issues that lack a previous known resolve; utilize discovery questions and process of elimination; identify potential solutions
  • Diagnose software issues and engage with our Product and Engineering teams using established processes
  • Answer routine how-to questions and help customers navigate a variety of use-cases
  • Complete tickets and administrative tasks with accuracy and care
  • Contribute to knowledge management documentation for external/internal customers
  • Ability to support and build rapport with Small Businesses of all sizes and types, as well as bank and credit union employees at all levels
  • Have a continuous improvement mindset
  • Ask probing questions to gain insights on customers’ needs, and attempt to expand or retain their business where applicable
  • Aid other functional areas with tasks from technical or administrative work to outbound calling initiatives
The Requirements:
  • 3 days in the office (Downtown Detroit) , 2 days Remote
  • Thrive in fast-paced environment and are a organized self-starter
  • Ability to help customers with software or hardware – you are comfortable and proficient with technology.
  • Ability to use dual monitors (laptop + extra monitor), wireless headset/mouse and navigate multiple internal systems, with ninja like precision! You can navigate through many screens and tools with ease.
  • Strong verbal and written communication skills; wide vocabulary, spelling accuracy and WPM
  • Collaborative, fast-moving, and comfortable with change
  • Fast learner; applies prior learning to new situations
  • High levels of empathy, patience, and problem-solving abilities
The Benefits and Perks:
  • Flexible, entrepreneurial work environment
  • Open and fun workspace in downtown Detroit
  • Casual dress code
  • Healthcare-health insurance, dental and vision coverage, life insurance
  • 401k plan
  • Free parking

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