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Live Chat Representative Jobs in Ohio (NOW HIRING)

WillowWood

Customer Care Rep

Mount Sterling, OH · On-site

$14.75 - $20/hr

Customer Care Rep Excellent opportunity to make a difference in what you do! Come work as a ... email, live chat, text, etc. WHAT WE OFFER:A workplace that values the individual and treats ...

Ohio Willow Wood

Customer Care Rep

Mount Sterling, OH

$14.75 - $20/hr

Customer Care Rep Excellent opportunity to make a difference in what you do! Come work as a ... Ability to interact with customers in a variety of media such as phone, email, live chat, text, etc.

WillowWood

Customer Care Rep

Mount Sterling, OH · On-site

$14.75 - $20/hr

Customer Care Rep Excellent opportunity to make a difference in what you do! Come work as a ... Ability to interact with customers in a variety of media such as phone, email, live chat, text, etc.

WillowWood

Customer Care Rep

Mount Sterling, OH · On-site

$14.75 - $20/hr

Customer Care Rep Excellent opportunity to make a difference in what you do! Come work as a ... Ability to interact with customers in a variety of media such as phone, email, live chat, text, etc.

Tim Lally Chevrolet

BDC Representative

Warrensville Heights, OH · On-site

$14.50 - $19.50/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Respond quickly to internet, phone and live chat inquiries using email, scripts and templates. * Provide customers with initial product information and direct them to the appropriate dealership ...

Tim Lally Chevrolet

BDC Representative

Warrensville Heights, OH · On-site

$14.25 - $18.75/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Respond quickly to internet, phone and live chat inquiries using email, scripts and templates. * Provide customers with initial product information and direct them to the appropriate dealership ...

Tim Lally Chevrolet

BDC Representative

Warrensville Heights, OH · On-site

$14.50 - $19.50/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Respond quickly to internet, phone and live chat inquiries using email, scripts and templates. * Provide customers with initial product information and direct them to the appropriate dealership ...

Tim Lally Chevrolet

BDC Representative

Warrensville Heights, OH · On-site

$14.25 - $18.75/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Respond quickly to internet, phone and live chat inquiries using email, scripts and templates. * Provide customers with initial product information and direct them to the appropriate dealership ...

Westside Toyota

Call Center / Customer Service

North Olmsted, OH · On-site

$14.25 - $18.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Westside Toyota is hiring an Experienced Call Center/ Customer Service Representative This Job is ... Respond quickly to internet, phone and live chat inquiries using email, scripts and templates ...

Westside Toyota

Call Center / Customer Service

North Olmsted, OH · On-site

$14.25 - $18.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Westside Toyota is hiring an Experienced Call Center/ Customer Service Representative This Job is ... Respond quickly to internet, phone and live chat inquiries using email, scripts and templates ...

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All JobsLive Chat Representative JobsLive Chat Representative Jobs in Ohio

Live Chat Representative information

See Ohio salary details

$10

$20

$32

How much do live chat representative jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for live chat representative in Ohio is $20.16, according to ZipRecruiter salary data. Most workers in this role earn between $15.53 and $21.92 per hour, depending on experience, location, and employer.

What does a live chat representative do?

A Live Chat Representative is responsible for assisting customers through online chat platforms, providing real-time support and information about products or services. They handle customer inquiries, resolve issues, and ensure a positive customer experience by communicating clearly and efficiently. Live Chat Representatives often work for e-commerce companies, tech firms, or service providers, and must have strong communication and problem-solving skills. Their role is crucial in delivering quick assistance and building customer satisfaction.

What are the key skills and qualifications needed to thrive as a live chat representative, and why are they important?

To thrive as a Live Chat Representative, you need excellent written communication, fast typing skills, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) platforms, live chat software, and ticketing systems is typically required. Strong problem-solving abilities, patience, and a customer-focused attitude are vital soft skills in this position. These skills ensure efficient resolution of customer inquiries, positive customer experiences, and effective multitasking in a digital environment.

What are some common challenges faced by live chat representatives, and how can they be addressed?

Live Chat Representatives often encounter challenges such as managing multiple conversations simultaneously, adapting to varied customer communication styles, and resolving issues efficiently without the benefit of face-to-face cues. To address these, representatives can utilize pre-approved response templates, maintain strong organizational skills, and continuously update their product knowledge. Regular training sessions and collaborating closely with team members can also help in sharing best practices and handling complex customer inquiries more effectively.

What is the difference between Live Chat Representative vs Customer Service Agent?

AspectLive Chat RepresentativeCustomer Service Agent
CredentialsHigh school diploma or equivalent; communication skillsHigh school diploma or equivalent; communication skills
Work EnvironmentOnline, remote or call centerCall centers, retail, or online support
Industry UsageCustomer support via live chat platformsCustomer support across various channels
Common Search IntentComparison with other online support rolesGeneral customer service roles

While both roles involve assisting customers, a Live Chat Representative specializes in providing support through online chat platforms, often working remotely. A Customer Service Agent may handle multiple channels like phone, email, or chat, and may work in various environments. The Live Chat Representative focuses on real-time online communication, making it ideal for digital-first companies.

What are popular job titles related to Live Chat Representative jobs in Ohio?

For Live Chat Representative jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Live Chat Representative jobs in Ohio look for?

The top searched job categories for Live Chat Representative jobs in Ohio are:

Live Chat Representative jobs near you
Infographic showing various Live Chat Representative job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 87% Full Time, 10% Part Time, and 2% Contract. Highlights an 65% Physical, 1% Hybrid, and 34% Remote job distribution, with an average salary of $41,938 per year, or $20.2 per hour.

Inside Sales Support Representative

Enthusiast Auto Holdings

Wadsworth, OH • On-site

Full-time

Re-posted 3 days ago

Job description

Enthusiast Auto Holdings (EAH) is a highly successful e-commerce company in the automotive aftermarket parts industry. EAH goes to market via nine enthusiast focused websites (banners) - ECS Tuning, Turner Motorsport, Pelican Parts, Rennline, Texas Speed & Performance, Z1 Motorsports, Z1 Off-Road, RCI Off-Road and EVANNEX. EAH serves automotive enthusiast customers who are passionate about how their vehicle looks and performs, by providing the parts, content, knowledge and support to make their vehicle come to life. We also serve a global network of specialty installer shops that solve for customers looking for a "Do it For Me" option. EAH's leadership team has delivered strong organic growth with market-leading profitability. EAH has also completed multiple acquisitions and plans continued expansion of its served markets via acquisition.
EAH is owned and supported by Cortec Group, a premier private equity firm. Cortec has invested millions of dollars to expand EAH's operations, facilities, technology, and leadership. Among other investments, EAH has recently completed a significant facility expansion at its primary distribution center and is in the process of implementing enterprise-level ERP / WMS / OMS systems.
EAH and is now seeking to strengthen the ECS Tuning team with an Inside Sales Support Representative as the business continues to scale. This is an on-site full-time position and offers competitive compensation.
The success of ECS Tuning is driven by an energetic culture of automotive passion, results and an unrelenting determination to succeed. The Inside Sales Support Representative is responsible for providing sales and customer service assistance to our customers, in support of our Sales Department.
This individual must be an experienced car enthusiast with a hunter mindset to unlock new sales opportunities.
Requirements
Daily tasks include:
  • Email Support and Inbox Maintenance - In this role, you will be responsible for managing our Sales inbox to ensure that we are responding to our customers in a timely fashion, providing best-in-class service and support. This task will rotate with Live Chat responsibilities.
  • This will require you to follow up with other team members to ensure that their emails are being replied to in a timely fashion, within our 3-hour SLA.
  • Live Chat Support - In this role, you will be responsible for serving our customers through Live Chat in a timely fashion, providing best-in-class service and support. This task will rotate with Email Support responsibilities.
  • Social Media Maintenance - In this role, you will be responsible for managing responses to customers on our social media platforms. This includes but is not limited to Facebook, Instagram, and Twitter, mainly through Sprout Social, which aggregates all customer communications.
  • Customer Interaction - In this role, you will be responsible for handling customer communications with buyers and potential buyers, seeking advice, product support, fitment suggestions, etc. All customers must be replied to promptly, with industry-leading advice and support to ensure that we're providing a world-class experience for our customers.
  • Preparing Quotations - In this role, you will be responsible for providing customers with quotes, ship date estimates, and more.
  • Other Duties as Required - In this role, you will be required to support other areas as needed, such as phone support, chat support, or tending the Curbside/Will-Call lobby. These duties will be assigned as needed.

What Success Looks Like:
  • Providing every customer with the best-in-class experience! Maintaining a score of 87% or higher with customer feedback.
  • Living by our values in all that you do.
  • Delivering on defined SMART Goals

We are looking for a candidate who is a hunter and willing to explore new sales opportunities, self-motivated, customer-centric, and with strong skills in communication. This candidate must be willing to fulfill and promote our core values of communication, transparency, trust, collaboration, and respect, and must be able to take/receive constructive feedback.

Apply