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Live Chat Manager Jobs in Manchester, NH (NOW HIRING)

Commonwealth Motors

BDC Representative

Lawrence, MA · On-site

$15.75 - $21/hr

Respond quickly to internet, phone and live chat inquiries using email, phone and live chat scripts ... Utilize CRM tracking system daily Qualifications * At least one previous role based in strong ...

Commonwealth Motors

BDC Representative

Lawrence, MA · On-site

$15.75 - $21/hr

Respond quickly to internet, phone and live chat inquiries using email, phone and live chat scripts ... Utilize CRM tracking system daily Qualifications * At least one previous role based in strong ...

Commonwealth Motors

BDC Representative

Lawrence, MA · On-site

$15.75 - $21/hr

Respond quickly to internet, phone and live chat inquiries using email, phone and live chat scripts ... Utilize CRM tracking system daily Qualifications * At least one previous role based in strong ...

Commonwealth Motors

BDC Representative

Lawrence, MA · On-site

$15.75 - $21/hr

Respond quickly to internet, phone and live chat inquiries using email, phone and live chat scripts ... Utilize CRM tracking system daily Qualifications * At least one previous role based in strong ...

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All JobsLive Chat JobsLive Chat Manager JobsLive Chat Manager Jobs in Manchester, NH

Live Chat Manager information

See Manchester, NH salary details

$22.9K

$61.1K

$102.1K

How much do live chat manager jobs pay per year?

As of Sep 2, 2026, the average yearly pay for live chat manager in Manchester, NH is $61,085.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,800.00 and $68,700.00 per year, depending on experience, location, and employer.

What is a live chat manager?

A Live Chat Manager oversees a company's live chat operations, ensuring customer inquiries are handled efficiently and professionally. They manage a team of chat agents, optimize workflows, and implement strategies to improve response times and customer satisfaction. Their role also involves analyzing chat performance metrics, training staff, and integrating chat tools with other support systems.

What are the typical daily responsibilities of a live chat manager?

A Live Chat Manager typically oversees a team of chat agents, monitors ongoing conversations, and ensures customers receive timely and accurate support. Their day often includes analyzing chat metrics to identify trends, holding coaching sessions with team members, updating chat scripts or FAQs, and collaborating with other departments like IT and marketing to resolve product issues. They may also handle escalated customer situations and coordinate training sessions to enhance team skills. This role requires balancing real-time supervision with long-term process improvements in a dynamic, customer-focused environment.

What are the key skills and qualifications needed to thrive in the live chat manager position, and why are they important?

To excel as a Live Chat Manager, you need experience in customer service, team leadership, and performance analytics, often supported by a relevant bachelor's degree or equivalent work experience. Familiarity with live chat software (such as Zendesk or LiveChat), CRM tools, and ticketing systems is highly valuable, as is knowledge of basic reporting and workflow management platforms. Outstanding communication, problem-solving, and coaching skills help you effectively manage agents and ensure seamless customer interactions. These skills are crucial for maintaining high customer satisfaction, optimizing team performance, and driving continuous improvement in a fast-paced digital support environment.

What are the most commonly searched types of Live Chat jobs in Manchester, NH?

The most popular types of Live Chat jobs in Manchester, NH are:

What are popular job titles related to Live Chat Manager jobs in Manchester, NH?

For Live Chat Manager jobs in Manchester, NH, the most frequently searched job titles are:

What job categories do people searching Live Chat Manager jobs in Manchester, NH look for?

The top searched job categories for Live Chat Manager jobs in Manchester, NH are:

Live Chat Manager jobs near you
Infographic showing various Live Chat Manager job openings in Manchester, NH as of June 2026, with employment types broken down into 5% As Needed, 61% Full Time, 13% Part Time, 3% Temporary, 15% Contract, and 3% Nights. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $61,085 per year, or $29.4 per hour.

Digital And Phone Sales Specialist

vipauto

Merrimack, NH • On-site

Full-time

Re-posted 29 days ago

Job description

Position title:                                    Digital And Phone Sales Specialist

Reporting To:                                   Digital Sales Manager

Location:                                           VIP Tires & Service Digital Sales Office, Merrimack, NH

Performance Review:                     Annually

 

Primary Purpose

  • Turn customer Inquiries from VIP website for Tire Quotes, Tire Appointment Requests, Service Estimates and Service Appointment Requests into sales at the stores
  • Assist customers through our live chat feature with any questions or needs. (Tire Pricing, General Questions, Customer Feedback, Appointment Request, Etc.)
  • Process all VIP website tire orders. Ensure tires are in stock or on order. Notify customer of any issues and work with them to resolve said issue. Relay all info accurate and effectively to the corresponding store.
  • Answer overflow calls to stores and turn them into visits to the stores.

Responsibilities

Communication with customers

  • Reply in a timely manner (as quick as possible) to all customer inquiries from VIP website and live chat, using the most effective and proven ways to ensure a reply from the customer
  • Turn every customer inquiry into a conversation, either over email, phone, or live chat (phone preferred for website request)
  • Use selling skills and closing tactics to turn every customer conversation into a confirmed appointment at a VIP store
  • Follow up contact with each customer after their appointment to ensure their complete satisfaction with their experience at VIP

Communication with VIP Store Associates

  • Call store personnel when necessary to confirm local tire inventory required for tire installation appointments
  • Call store personnel to book appointments for customers (Tire Appointments and Service Appointments

Attributes Required

High Energy, Sales-Driven Personality

  • Must be a proactive person who thrives in a fast-paced environment, works with a heightened sense of urgency, and seeks achievement through closing the sale (confirming a booked appointment)

Great Communicator

  • Must be a very effective communicator, both over phone and as well as over email
  • Must be able to adapt communication style to that of a customer in order to be most effective and relate to each and every customer

Team Player

  • Must be a great team player, and have the ability to work seamlessly between personnel across all VIP locations on behalf of customers

Experience

  • The Ideal Candidate will be expected to have a vast knowledge of the Automotive industry. Candidates should have both hands on repair experience and customer service experience.

Compensation

  • Negotiable, based on current position, background and experience. Includes bonus opportunities based on confirming appointments at stores, customer survey score and growing tire sales.

Applying

If you are interested in applying for this position, please send your letter of interest to Douglas Downer at Ddowner@vipauto.com.   Your letter of interest should include a description of why you believe you will be a good fit for this position, given the requirements of the job listed above.   

If you have questions regarding this position, please feel free to contact Douglas Downer at Ddowner@vipauto.com or at (603) 978-8865

Apply