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Live Chat From Home Jobs in Roxboro, NC (NOW HIRING)

Varsity Tutors

Cursor Tutor

Durham, NC · Remote

$18 - $40/hr

About the Job The Varsity Tutors Live Learning Platform has thousands of students looking for ... All from the comfort of your home. Why Join Our Platform? * Earn incrementally higher pay for each ...

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All JobsLive Chat JobsLive Chat From Home JobsLive Chat From Home Jobs in Roxboro, NC

Live Chat From Home information

What is a live chat from home job?

A live chat from home customer service agent works online to help customers with their questions and troubleshooting inquiries. Your responsibilities in this virtual job are to help callers with their IT issues, answer questions about your employer’s products or services, help customers troubleshoot their device or their service, and aid clients with their bills or accounts. Other duties may include facilitating returns, taking orders, and answering customer complaints. Your work takes place in a chat window where you provide customer service in real-time via typing to the people who contact you for assistance. You may be able to do this work on your phone, but most employers expect you to have a computer. When you can’t answer a question, you call a supervisor that can.

What are the key skills and qualifications needed to thrive as a live chat from home agent, and why are they important?

To thrive as a Live Chat From Home agent, you need strong written communication skills, fast and accurate typing, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, live chat platforms, and ticketing systems is typically required. Excellent problem-solving abilities, patience, and professionalism help you stand out in handling diverse customer inquiries remotely. These skills ensure efficient, high-quality support and positive customer experiences in a virtual environment.

What are some common challenges faced by remote live chat agents and how can they be addressed?

Remote live chat agents often face challenges such as managing multiple conversations at once, maintaining consistent response quality, and staying engaged without in-person supervision. To address these, it's important to develop strong multitasking and time management skills, follow standardized scripts or guidelines, and participate in regular team check-ins or training sessions. Staying connected with your team through chat tools and seeking feedback can also help improve performance and job satisfaction.

What is the difference between Live Chat From Home vs Customer Service Representative?

AspectLive Chat From HomeCustomer Service Representative
Work EnvironmentRemote, home-basedOffice or remote depending on employer
Required SkillsCommunication, typing, problem-solvingCommunication, problem-solving, product knowledge
CertificationsNone typically required, but customer service experience helpsCustomer service experience often preferred
Industry UsageOnline retail, tech support, service industriesRetail, telecom, finance, and more

Live Chat From Home and Customer Service Representative roles share similar skills and industry usage, but Live Chat From Home is specifically focused on online, remote communication via chat platforms. Customer Service Representatives may work in various settings, including in-person or remote, and often handle multiple communication channels.

More about Live Chat From Home jobs

What are the most commonly searched types of Live Chat jobs in Roxboro, NC?

The most popular types of Live Chat jobs in Roxboro, NC are:

What are popular job titles related to Live Chat From Home jobs in Roxboro, NC?

For Live Chat From Home jobs in Roxboro, NC, the most frequently searched job titles are:

What job categories do people searching Live Chat From Home jobs in Roxboro, NC look for?

The top searched job categories for Live Chat From Home jobs in Roxboro, NC are:

What cities near Roxboro, NC are hiring for Live Chat From Home jobs?

Cities near Roxboro, NC with the most Live Chat From Home job openings:

Live Chat From Home jobs near you
Infographic showing various Live Chat From Home job openings in Roxboro, NC as of August 2026, with employment types broken down into 68% Full Time, 20% Part Time, 8% Temporary, and 4% Contract. Highlights an 74% In-person, 11% Hybrid, and 15% Remote job distribution.

Customer Support Specialist

Durham, NC • On-site

Strawbridge Studios
Photography Services • 501 - 1,000 employees

4.5

Company rating: 4.5 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

10th of 12 rated photography companies

Paid breaks

Uninterrupted breaks

Learn more about Strawbridge Studiosexternal

$45K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Customer Support Specialist

Location: Strawbridge Studios Inc
Compensation: $45,000 Annual Salary (paid biweekly)
Additional Perks: 401K and Profit Sharing + Optional Health, Dental, and Vision Plans
Time Off: 4 Weeks PTO

Who we are: 

Strawbridge Studios is a family-operated school photography company with a rich history within the portrait industry. Started in 1923, Strawbridge Studios has grown from a local portrait studio to an interstate photography operation, currently servicing 28 states and Washington, D.C. That is right! With over 100 years in the business, we are still growing as a company! The Strawbridge’s believe it has always been the people who have made this company successful.  Which is why we need you!   

We are seeking a dedicated Customer Support team, comprised of people who are passionate about serving our customers. Someone who is highly professional and enthusiastic about providing quality service to each of our customers. We stand strong on our Three Rules: Do your best, Do what is right, Treat others the way you want to be treated. If this is you, we would love to have you be a part of our Strawbridge family.  

What we do: 

At Strawbridge Studios, we photograph sports and school pictures all over the country. Each photograph of sports and school pictures is produced and shipped back to schools and homes every day from within our Durham, NC, facility.  To learn more about who we are, please visit https://www.strawbridge.net/about-us/

Our Vision:

Through our vision, we understand the importance of capturing the students’ memories, frozen in time. For this reason, we are committed and passionate about providing the highest quality of service to each customer. We are dedicated to effectively listening to our customers, resolving issues promptly, and providing customer satisfaction. We will professionally conduct ourselves by having integrity, accountability, and being passionate about the work we do each day. We are committed to always striving towards excellence.

 Customer Support Specialist Key Role and Responsibilities:

  • Answer inbound calls with some outbound calls.
  • Assist customers using multiple communication channels (phones, emails, and live chat) through the Zendesk system.
  • Research and resolve customer issues.
  • De-escalate customer complaints while maintaining a professional manner.

Customer Support Specialist Qualifications and Requirements: 

  • Must be able to work a scheduled shift: Monday through Friday 8AM – 5PM.
  • Must maintain a good attendance record. 
  • High school diploma or equivalent.
  • Self-starter with the ability to work within a fast-paced team environment.
  • Proficient typing and computer skills.
  • Knowledge of Microsoft Office or Google Suite.
  • Excellent verbal and written communication skills.
  • Detail-oriented with the ability to effectively organize and prioritize multiple tasks.
  • Accomplish established metric goals through phone, email, and live chat systems.
  • Must conduct themselves professionally and respectfully. 

Preferred but not required:

  • Some knowledge of the portrait industry.
  • Previous experience working within a Call Center environment.
  • Knowledge of Zendesk and Live Chat software.
  • Bilingual: Spanish/English speaking. 

Compensation: 

  • $45,000 Salary, which will be paid out biweekly 
  • 4 Weeks Paid Time OFF -(2 of these weeks will be for building closures during the Christmas Holiday and the July 4th Holiday, as our facilities shut down for IT Maintenance.) 
  • Optional Health, Dental, and Vision plans are available 
  • 401K eligibility after one year of employment.

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