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Live Chat Assistant Jobs in Utah (NOW HIRING)

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Live Chat Assistant information

What is a live chat assistant?

Live Chat Assistants are professionals who provide real-time customer support through online chat platforms. They assist customers by answering questions, resolving issues, and offering information about products or services. Live Chat Assistants typically work for companies in various industries, helping to improve customer satisfaction and streamline communication. Their role often requires strong written communication skills, multitasking abilities, and familiarity with customer service software.

What skills and qualifications are needed to be a live chat assistant?

To thrive as a Live Chat Assistant, strong written communication, problem-solving abilities, and customer service experience are essential, often supported by a high school diploma or equivalent. Familiarity with live chat platforms, CRM systems, and ticketing tools like Zendesk or LiveChat is typically required. Outstanding multitasking, active listening, and patience help individuals excel in addressing customer inquiries efficiently and empathetically. These skills ensure timely, accurate responses and positive customer experiences, which are crucial for maintaining brand reputation and satisfaction.

What challenges do live chat assistants face when managing multiple conversations?

Live Chat Assistants often juggle several conversations at once, which can be challenging when trying to provide timely and personalized responses to each customer. Maintaining accuracy and empathy while switching between chats requires strong multitasking and organizational skills. It's important to stay calm under pressure, use available support tools effectively, and prioritize issues based on urgency to ensure customer satisfaction and avoid errors.

What is the difference between Live Chat Assistant vs Customer Service Representative?

AspectLive Chat AssistantCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may prefer customer service experienceHigh school diploma; often requires customer service or communication training
Work EnvironmentOnline, remote, or in-office chat platformsIn-office or remote call centers, retail stores, or offices
Industry UsageCustomer support, e-commerce, tech companiesRetail, telecom, banking, and various service industries
Common Search/ComparisonOften compared for online support rolesMore general customer service roles

Live Chat Assistants primarily handle online customer inquiries via chat platforms, focusing on quick, written communication. Customer Service Representatives may handle calls, emails, or in-person interactions, often requiring broader communication skills. While both roles support customer needs, Live Chat Assistants specialize in digital, real-time chat support, making them ideal for online businesses.

What are the most commonly searched types of Live Chat jobs in Utah?

The most popular types of Live Chat jobs in Utah are:

What are popular job titles related to Live Chat Assistant jobs in Utah?

For Live Chat Assistant jobs in Utah, the most frequently searched job titles are:

What job categories do people searching Live Chat Assistant jobs in Utah look for?

The top searched job categories for Live Chat Assistant jobs in Utah are:

What cities in Utah are hiring for Live Chat Assistant jobs?

Cities in Utah with the most Live Chat Assistant job openings:

Live Chat Assistant jobs near you
Infographic showing various Live Chat Assistant job openings in Utah as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 28% Part Time, and 3% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution.

Service Department Cashier/BDC Associate

Sky Ford of Provo

Provo, UT

$14.25 - $19/hr

Full-time

Medical, Dental, Retirement, PTO

Re-posted 15 days ago

Job description

Sky Auto Group is accepting applications at our Provo Ford location for a customer service driven Business Development Center associate to schedule customer appointments, route incoming phone calls, process payments, and assist on our service drive.

Responsibilities

  • Answer customer calls and establish follows-up with sales appointments.
  • Take customer payments and invoice Service and Parts customers.
  • Respond quickly to internet, phone and live chat inquiries using email, scripts and templates.
  • Provide customers with initial product information and direct them to the appropriate dealership resources.
  • Present initial financing options based on customer needs.
  • Follow up with leads that are not ready to make an appointment or no-show.
  • Participate in team and process development sessions – keeping positive relationships with teammates, sales teams and dealership management.
  • Utilize CRM tracking system daily.
  • Scan finalized invoices into our electronic filing system.

Benefits for Full Time Employees

  • Medical and Dental after within 90 days
  • Holiday pay after 6 months of employment
  • Vacation/PTO available at 6 months
  • 401(k) Plan with employer contribution/match after 1 year of service
  • Opportunities for advancement with multiple locations
Qualifications
  • English and Spanish Fluency preferred
  • Dependable and motivated a must
  • At least one previous role based in customer service experience
  • Excellent teammate with collaborative attitude and eagerness to improve
  • Prompt and courteous demeanor
  • Positive and hardworking personality
  • Strong computer skills
  • Valid driver’s license
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local law

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