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Live Chat Assistant Jobs in Utah (NOW HIRING)

TaxHawk

Customer Service - In-Office PROVO

Provo, UT · On-site

$17/hr

... assist customers by responding to their questions and helping them navigate the software so they can successfully file their tax returns. We respond to customer questions via e-mail and live chat.

AppleOne

Patient Support Specialist

Sandy, UT · Hybrid

$22/hr

Key Responsibilities - Provide customer support to members by phone, email, live chat, and messaging platforms. - Assist with appointment scheduling, healthcare navigation, benefits questions, and ...

Imh

Premium Billing Specialist

Murray, UT · On-site +1

$22.39 - $34.06/hr

... and live chat. * Coordinates with employer group representatives to reconcile basic account ... protocols. * Assist members and agents in navigating enrollment platforms and accessing ...

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Live Chat Assistant information

What challenges do live chat assistants face when managing multiple conversations?

Live Chat Assistants often juggle several conversations at once, which can be challenging when trying to provide timely and personalized responses to each customer. Maintaining accuracy and empathy while switching between chats requires strong multitasking and organizational skills. It's important to stay calm under pressure, use available support tools effectively, and prioritize issues based on urgency to ensure customer satisfaction and avoid errors.

What skills and qualifications are needed to be a live chat assistant?

To thrive as a Live Chat Assistant, strong written communication, problem-solving abilities, and customer service experience are essential, often supported by a high school diploma or equivalent. Familiarity with live chat platforms, CRM systems, and ticketing tools like Zendesk or LiveChat is typically required. Outstanding multitasking, active listening, and patience help individuals excel in addressing customer inquiries efficiently and empathetically. These skills ensure timely, accurate responses and positive customer experiences, which are crucial for maintaining brand reputation and satisfaction.

What is the difference between Live Chat Assistant vs Customer Service Representative?

AspectLive Chat AssistantCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may prefer customer service experienceHigh school diploma; often requires customer service or communication training
Work EnvironmentOnline, remote, or in-office chat platformsIn-office or remote call centers, retail stores, or offices
Industry UsageCustomer support, e-commerce, tech companiesRetail, telecom, banking, and various service industries
Common Search/ComparisonOften compared for online support rolesMore general customer service roles

Live Chat Assistants primarily handle online customer inquiries via chat platforms, focusing on quick, written communication. Customer Service Representatives may handle calls, emails, or in-person interactions, often requiring broader communication skills. While both roles support customer needs, Live Chat Assistants specialize in digital, real-time chat support, making them ideal for online businesses.

What is a live chat assistant?

Live Chat Assistants are professionals who provide real-time customer support through online chat platforms. They assist customers by answering questions, resolving issues, and offering information about products or services. Live Chat Assistants typically work for companies in various industries, helping to improve customer satisfaction and streamline communication. Their role often requires strong written communication skills, multitasking abilities, and familiarity with customer service software.
What are the most commonly searched types of Live Chat jobs in Utah? The most popular types of Live Chat jobs in Utah are:
What are popular job titles related to Live Chat Assistant jobs in Utah? For Live Chat Assistant jobs in Utah, the most frequently searched job titles are:
What job categories do people searching Live Chat Assistant jobs in Utah look for? The top searched job categories for Live Chat Assistant jobs in Utah are:
Live Chat Assistant jobs near you
Infographic showing various Live Chat Assistant job openings in Utah as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 28% Part Time, and 3% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution.

Customer Service - In-Office PROVO

TaxHawk

Provo, UT • On-site

$17/hr

Other

Posted 5 days ago

Job description

Because of our rapid growth, we have multiple Customer Support Agent positions open. These positions are part-time (20 hours per week) and seasonal (Some positions run from mid-September to April, others from December through April). There may be an option to work summer and fall based on performance. Flexible shifts.
Please note: Remote positions are not available to college-age applicants. We require college-age applicants to work in a Support Center.
Responsibilities
Customer Support Agents assist customers by responding to their questions and helping them navigate the software so they can successfully file their tax returns. We respond to customer questions via e-mail and live chat.
Qualifications
Some things we are looking for in a candidate:

  • Aptitude for learning and using basic computer software
  • Good English written and oral communication skills
  • Interest in and ability to problem solve
  • Previous customer service experience - a plus, but not required
  • Tax knowledge/prep experience - a plus, but not required
Details
  • Starting pay is $17/hour.
  • We offer raises each year you return and a very generous bonus at the end of tax season.
  • We provide advancement opportunities.
  • This is not a work-from-home opportunity.
  • We provide paid, remote training during the first few weeks of your regular schedule.
  • One shift on the weekend (either Saturday or Sunday...your choice) is required each week.
  • You will definitely learn more about taxes, but you don't need to be a tax expert to succeed.

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