Provide excellent service via phone and live chat * Use your computer skills to: * Research requests related to profile assistance * Track vehicle shipments and vehicle orders * Assist with car ...
Provide excellent service via phone and live chat * Use your computer skills to: * Research requests related to profile assistance * Track vehicle shipments and vehicle orders * Assist with car ...
Remote Customer Service Representative (Michigan residents)
Carolina, RI · Remote
$16 - $21.75/hr
You'll act as a liaison between car owners and the dealership service team to assist with after ... Live chat with a Morley Talent Acquisition (TA) Specialist: careers.morleycompanies.com * Chat ...
Remote Customer Service Representative (Michigan residents)
Carolina, RI · Remote
$16 - $21.75/hr
You'll act as a liaison between car owners and the dealership service team to assist with after ... Live chat with a Morley Talent Acquisition (TA) Specialist: careers.morleycompanies.com * Chat ...
Meeting and Event Coordinator (Remote)
Carolina, RI · Remote
$20.50 - $27.25/hr
Support the development and execution of meetings and events * Assist with proposal development ... Live chat with a Morley Talent Acquisition (TA) Specialist: careers.morleycompanies.com * Chat ...
Meeting and Event Coordinator (Remote)
Carolina, RI · Remote
$20.50 - $27.25/hr
Support the development and execution of meetings and events * Assist with proposal development ... Live chat with a Morley Talent Acquisition (TA) Specialist: careers.morleycompanies.com * Chat ...
... live well. This position is in our Food Enterprise where we are committed to serving food ... * Assist to lead the integration of contractor partners and equipment providing support to the ...
New
... live well. This position is in our Food Enterprise where we are committed to serving food ... * Assist to lead the integration of contractor partners and equipment providing support to the ...
New
... chat based AI assistants, and automation tools, as part of their everyday work while maintaining ... live. * Deliver timely, accurate resolution of customer inquiries related to billing, system ...
New
... chat based AI assistants, and automation tools, as part of their everyday work while maintaining ... live. * Deliver timely, accurate resolution of customer inquiries related to billing, system ...
New
Position Overview About Fetch At Fetch , we're dedicated to helping pets live their healthiest and ... Communicating with your peers via chat to identify challenges and successes * Virtually attending ...
Position Overview About Fetch At Fetch , we're dedicated to helping pets live their healthiest and ... Communicating with your peers via chat to identify challenges and successes * Virtually attending ...
... chat based AI assistants, and automation tools, as part of their everyday work while maintaining ... Prioritize and execute legacy upgrades in a way that manages risk to live state, federal, and ...
... chat based AI assistants, and automation tools, as part of their everyday work while maintaining ... Prioritize and execute legacy upgrades in a way that manages risk to live state, federal, and ...
Conversational UX Lead
Smithfield, RI · On-site
$126K/yr
... assistant behaves, engages, and builds trust with customers across ongoing, multisession ... Design and evolve agentbased, stateful conversational experiences beyond traditional chat ...
Conversational UX Lead
Smithfield, RI · On-site
$126K/yr
... assistant behaves, engages, and builds trust with customers across ongoing, multisession ... Design and evolve agentbased, stateful conversational experiences beyond traditional chat ...
... chat based AI assistants, and automation tools, as part of their everyday work while maintaining ... Prioritize and execute legacy upgrades in a way that manages risk to live state, federal, and ...
... chat based AI assistants, and automation tools, as part of their everyday work while maintaining ... Prioritize and execute legacy upgrades in a way that manages risk to live state, federal, and ...
Live Chat Assistant information
What is a live chat assistant?
Live Chat Assistants are professionals who provide real-time customer support through online chat platforms. They assist customers by answering questions, resolving issues, and offering information about products or services. Live Chat Assistants typically work for companies in various industries, helping to improve customer satisfaction and streamline communication. Their role often requires strong written communication skills, multitasking abilities, and familiarity with customer service software.
What skills and qualifications are needed to be a live chat assistant?
To thrive as a Live Chat Assistant, strong written communication, problem-solving abilities, and customer service experience are essential, often supported by a high school diploma or equivalent. Familiarity with live chat platforms, CRM systems, and ticketing tools like Zendesk or LiveChat is typically required. Outstanding multitasking, active listening, and patience help individuals excel in addressing customer inquiries efficiently and empathetically. These skills ensure timely, accurate responses and positive customer experiences, which are crucial for maintaining brand reputation and satisfaction.
What challenges do live chat assistants face when managing multiple conversations?
Live Chat Assistants often juggle several conversations at once, which can be challenging when trying to provide timely and personalized responses to each customer. Maintaining accuracy and empathy while switching between chats requires strong multitasking and organizational skills. It's important to stay calm under pressure, use available support tools effectively, and prioritize issues based on urgency to ensure customer satisfaction and avoid errors.
What is the difference between Live Chat Assistant vs Customer Service Representative?
| Aspect | Live Chat Assistant | Customer Service Representative |
|---|---|---|
| Credentials | High school diploma or equivalent; some roles may prefer customer service experience | High school diploma; often requires customer service or communication training |
| Work Environment | Online, remote, or in-office chat platforms | In-office or remote call centers, retail stores, or offices |
| Industry Usage | Customer support, e-commerce, tech companies | Retail, telecom, banking, and various service industries |
| Common Search/Comparison | Often compared for online support roles | More general customer service roles |
Live Chat Assistants primarily handle online customer inquiries via chat platforms, focusing on quick, written communication. Customer Service Representatives may handle calls, emails, or in-person interactions, often requiring broader communication skills. While both roles support customer needs, Live Chat Assistants specialize in digital, real-time chat support, making them ideal for online businesses.
How much do live chat assistants get paid?
Live chat assistants typically earn between $10 and $20 per hour, depending on experience, location, and the company. Some roles may offer additional benefits or flexible schedules, and higher pay is often associated with specialized skills or industry knowledge.
How to become a live chat assistant?
To become a live chat assistant, candidates typically need strong communication skills, basic computer proficiency, and familiarity with customer service software. Many employers require a high school diploma or equivalent, and some prefer prior experience in customer support or online communication. Training is often provided on the job to familiarize new assistants with company-specific tools and protocols.
What are the most commonly searched types of Live Chat jobs in Rhode Island?
The most popular types of Live Chat jobs in Rhode Island are:
What are popular job titles related to Live Chat Assistant jobs in Rhode Island?
For Live Chat Assistant jobs in Rhode Island, the most frequently searched job titles are:
What job categories do people searching Live Chat Assistant jobs in Rhode Island look for?
The top searched job categories for Live Chat Assistant jobs in Rhode Island are:
$13/hr
Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Posted 17 days ago
Morley Companies rating
6.7
Based on 33 frontline employees who took The Breakroom Quiz
306th of 495 rated business services
Job description
About the Role
Skills for Success
Why Join Our Morley Family
Role: Full time | Remote – Ohio residents
If you want to start a career where you can showcase your computer and problem-solving skills, this entry-level customer service position is an excellent opportunity!
You don't need to know anything about cars or parts – we'll train you on everything you need to know to succeed.
Pay Transparency
This position starts at $13 per hour.
What to Expect
As a Remote Automotive Customer Service Agent (Dealer Assistance) at Morley, you'll act as a resource for automotive dealerships needing help with orders they've placed.
Why apply:
- Work from home while having regular connection with your teammates
- No weekends
- Paid training
- Equipment provided
- Benefits available
- Professional development opportunities
You need:
- Computer, typing and phone skills
- Interpersonal skills
- Detail oriented
- High-speed internet delivered through a wired provider (cable or fiber) that you can connect a work computer to via ethernet cable
- See Skills for Success below
Tasks:
- Provide excellent service via phone and live chat
- Use your computer skills to:
- Research requests related to profile assistance
- Track vehicle shipments and vehicle orders
- Assist with car warranties
- Escalate critical orders
- Offer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails and other communications as needed) while keeping a positive and upbeat attitude
Questions Before You Apply?
- Live chat with a Morley Talent Acquisition (TA) Specialist: careers.morleycompanies.com
- Chat hours:
- M-F 8 a.m. - 5 p.m. Eastern / 7 a.m. - 4 p.m. Central / 6 a.m. - 3 p.m. Mountain / 5 a.m. - 2 p.m. Pacific time
- Closed on some holidays. TA will respond to after-hours questions the next business day.
Skills for Success
Required Skills
- Computer, typing and phone skills
- Can speak and type proficiently at the same time
- Able to problem-solve, act as a consultant and resolve customer issues
- Solid work ethic, able to meet deadlines
- Excellent organizational and interpersonal skills, strong attention todetail
Eligibility Requirements
- Must have the ability to pass a pre-employment background check and drug screen
- High school diploma or equivalent
- Two or more years of customer service experience (previous call center work, retail, restaurant, fast food, hotel or any role where you interacted with customers)
- Available to work during the hours below (Note: Must be able to stick to the schedule reliably, as some queues are time sensitive)
Schedule
- Training (requires 100% attendance):
- First four weeks – instructor-led:
- Monday - Friday
- 8 hours per day between the hours of:
8 a.m. - 5:30 p.m. Eastern / 7 a.m. - 4:30 p.m. Central / 6 a.m. - 3:30 p.m. Mountain / 5 a.m. - 2:30 p.m. Pacific time
- Next four weeks – hands-on calls:
- Scheduled during center's hours of operation (see work schedule below)
- First four weeks – instructor-led:
- Work schedule:
- Available to work shifts within the center’s hours of operation:
- Monday - Friday (No weekends!)
- 8 a.m. - 8 p.m. Eastern / 7 a.m. - 7 p.m. Central / 6 a.m. - 6 p.m. Mountain / 5 a.m. - 5 p.m. Pacific time
- Must be able to stick to the schedule reliably, as some queues are time sensitive
- Available to work shifts within the center’s hours of operation:
Nice to Have
- Degree in a relevant or related field
- Experience in the automotive industry
Remote Work Requirements
- Ohio resident
- Secluded and distraction-free work environment
- Required internet setup:
- High-speed internet delivered through a wired provider (cable or fiber)
- Computer must be physically connected to your modem / router using an Ethernet cable
- Wireless, 5G and satellite connections are not supported
The Remote Experience
Wondering what it's like to work for Morley from home? Check out this video to get a glimpse of a remote associate's typical day and how their home office setup helps them stay focused.
(direct link to video: https://mrly.info/h4b)
Why Join Our Morley Family
At Morley, your paycheck is just the start – add in health coverage, wellness resources and financial benefits, and you get a total compensation package designed to support you in work and in life.
Health & Wellness Benefits
- Medical and prescription coverage
- Dental and vision insurance
- Paid time off
- Associate wellness program with rewards for annual checkups
- Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma)
Financial Benefits
- 401(k) with match
- Flexible spending account (FSA)
- Life insurance
- Company-paid short- and long-term disability insurance
Benefits to Make Your Life Easier
- 24/7 online access to doctors through Teladoc
- 24/7 nurse help desk
- Patient advocacy with free 24/7 support for benefit questions and claims
- Guidance for family, financial and estate planning (including wills)
About Morley
Our mission is to deliver extraordinary experiences.
We do this by leading with humility, embracing everyone, sweating the details and moving mountains (making the impossible possible) – for our associates and for the world-leading companies that partner with us.
We are an Equal Opportunity Employer and promote a caring and respectful work environment. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.
As part of this commitment, we provide reasonable accommodations for those with disabilities. If you need reasonable accommodation to participate in the application or interview process, please contact talentacquisition@morleynet.com.
Thank you for your interest in Morley.
Notices
- Morley utilizes E-Verify during onboarding for all hires. Click here to learn more about E-Verify: https://mrly.info/bau and your right to work: https://mrly.info/7wo
- Click here to view Morley’s CCPA Notice for applicants in California: https://info.morleynet.com/ccpa
- Click here to view Morley's privacy policy: https://info.morleynet.com/morley-privacy-policy
At Morley, your paycheck is just the start – add in health coverage, wellness resources and financial benefits, and you get a total compensation package designed to support you in work and in life.
Health & Wellness Benefits
- Medical and prescription coverage
- Dental and vision insurance
- Paid time off
- Associate wellness program with rewards for annual checkups
- Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma)
Financial Benefits
- 401(k) with match
- Flexible spending account (FSA)
- Life insurance
- Company-paid short- and long-term disability insurance
Benefits to Make Your Life Easier
- 24/7 online access to doctors through Teladoc
- 24/7 nurse help desk
- Patient advocacy with free 24/7 support for benefit questions and claims
- Guidance for family, financial and estate planning (including wills)
About Morley
Our mission is to deliver extraordinary experiences.
We do this by leading with humility, embracing everyone, sweating the details and moving mountains (making the impossible possible) – for our associates and for the world-leading companies that partner with us.
We are an Equal Opportunity Employer and promote a caring and respectful work environment. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.
As part of this commitment, we provide reasonable accommodations for those with disabilities. If you need reasonable accommodation to participate in the application or interview process, please contact talentacquisition@morleynet.com.
Thank you for your interest in Morley.
Notices
- Morley utilizes E-Verify during onboarding for all hires. Click here to learn more about E-Verify: https://mrly.info/bau and your right to work: https://mrly.info/7wo
- Click here to view Morley’s CCPA Notice for applicants in California: https://info.morleynet.com/ccpa
- Click here to view Morley's privacy policy: https://info.morleynet.com/morley-privacy-policy
What Morley Companies employees say
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Benefits
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