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Live Chat Agent Jobs in Addison, TX (NOW HIRING)

3M

Data Chat Agent

Richardson, TX · Remote

$23 - $28/hr

Engage with internal or external users via live chat to provide timely and accurate assistance with data-related queries. * Clearly and concisely communicate information, troubleshoot basic issues ...

Internal Career Site

Chat Lead

Dallas, TX · On-site +1

The Chat Lead serves as the primary point of ownership for Windstar Cruises' digital chat channel, including both AI-assisted virtual interactions and live agent conversations. This role plays a ...

AppFolio

Sr. Machine Learning Engineer

Richardson, TX · On-site

$94K - $129K/yr

We're transforming Property Management; how property managers operate, how residents live, and how ... This role helps define AppFolio's production voice and chat agent pipelines, working at the ...

AppFolio

Sr. Machine Learning Engineer

Richardson, TX · On-site

$94K - $129K/yr

We're transforming Property Management; how property managers operate, how residents live, and how ... This role helps define AppFolio's production voice and chat agent pipelines, working at the ...

MCI Careers

Bank Customer Service Agent

Addison, TX

$15 - $20/hr

... live chat * Listen to customers, understand their needs, and resolve customer issues * Escalate ... POSITION OVERVIEW CUSTOMER SERVICE AGENT SUPPORTING COMMERCIAL AND PUBLIC SECTOR CLIENTS We are ...

MCI Careers

Bank Customer Service Agent

Balch Springs, TX

$13.25 - $17.75/hr

... live chat * Listen to customers, understand their needs, and resolve customer issues * Escalate ... POSITION OVERVIEW CUSTOMER SERVICE AGENT SUPPORTING COMMERCIAL AND PUBLIC SECTOR CLIENTS We are ...

MCI Careers

Bank Customer Service Agent

Dallas, TX · On-site

$13.10 - $17.25/hr

... live chat * Listen to customers, understand their needs, and resolve customer issues * Escalate ... POSITION OVERVIEW CUSTOMER SERVICE AGENT SUPPORTING COMMERCIAL AND PUBLIC SECTOR CLIENTS We are ...

MCI Careers

Bank Customer Service Agent

Dallas, TX · On-site

$13.10 - $17.25/hr

... live chat * Listen to customers, understand their needs, and resolve customer issues * Escalate ... CUSTOMER SERVICE AGENT SUPPORTING COMMERCIAL AND PUBLIC SECTOR CLIENTS We are looking for customer ...

MCI Careers

Bank Customer Service Agent

Dallas, TX

$15.25 - $20.50/hr

... live chat * Listen to customers, understand their needs, and resolve customer issues * Escalate ... POSITION OVERVIEW CUSTOMER SERVICE AGENT SUPPORTING COMMERCIAL AND PUBLIC SECTOR CLIENTS We are ...

MCI Careers

Bank Customer Service Agent

Grapevine, TX · On-site

$14.25 - $19.25/hr

... live chat * Listen to customers, understand their needs, and resolve customer issues * Escalate ... POSITION OVERVIEW CUSTOMER SERVICE AGENT SUPPORTING COMMERCIAL AND PUBLIC SECTOR CLIENTS We are ...

MCI Careers

Bank Customer Service Agent

Irving, TX

$15 - $20/hr

... live chat * Listen to customers, understand their needs, and resolve customer issues * Escalate ... POSITION OVERVIEW CUSTOMER SERVICE AGENT SUPPORTING COMMERCIAL AND PUBLIC SECTOR CLIENTS We are ...

ValorVIP

Bank Customer Service Agent

Dallas, TX · On-site

$15.25 - $20.50/hr

POSITION OVERVIEW CUSTOMER SERVICE AGENT SUPPORTING COMMERCIAL AND PUBLIC SECTOR CLIENTS We are ... live chat * Listen to customers, understand their needs, and resolve customer issues * Escalate ...

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All JobsLive Chat Agent JobsLive Chat Agent Jobs in Addison, TX

Live Chat Agent information

What is a live chat agent?

Live Chat Agents are customer service professionals who interact with customers in real-time through online chat platforms. Their main role is to assist customers by answering questions, resolving issues, and providing information about products or services. Live Chat Agents help businesses offer fast and convenient support, improving customer satisfaction and efficiency. They often work for e-commerce sites, tech companies, and service providers, handling multiple conversations simultaneously.

How do live chat agents typically handle high volumes of simultaneous customer inquiries?

Live Chat Agents often manage multiple chat conversations at once, which requires strong multitasking skills and the ability to prioritize urgent issues without sacrificing response quality. Many companies provide specialized chat platforms that help agents organize conversations, use canned responses, and quickly access knowledge bases. Agents are also trained to escalate complex issues to supervisors or other departments as needed, ensuring efficient and accurate resolutions. Regular team check-ins and support from team leads help agents adapt to busy periods and maintain customer satisfaction.

What are the key skills and qualifications needed to thrive as a live chat agent, and why are they important?

To thrive as a Live Chat Agent, you need excellent written communication skills, fast and accurate typing abilities, and a basic understanding of customer service principles, often supported by a high school diploma. Familiarity with live chat software, CRM systems, and ticketing tools is typically required. Strong problem-solving, patience, and multitasking skills help agents deliver positive customer experiences and resolve issues efficiently. These competencies are essential for providing timely, effective, and high-quality support in a digital customer service environment.

How much do live chat agents get paid?

Live chat agents typically earn an hourly wage ranging from $10 to $20, depending on experience, location, and the company. Some positions may also offer performance-based bonuses or flexible schedules, especially for remote roles.

How to become a live chat agent?

To become a live chat agent, candidates typically need a high school diploma or equivalent, strong communication skills, and familiarity with customer service software or chat platforms. Some employers prefer prior experience in customer support or sales, and basic computer proficiency is essential. Training is often provided by the employer to familiarize new agents with company-specific tools and procedures.

What are popular job titles related to Live Chat Agent jobs in Addison, TX?

For Live Chat Agent jobs in Addison, TX, the most frequently searched job titles are:

What cities near Addison, TX are hiring for Live Chat Agent jobs?

Cities near Addison, TX with the most Live Chat Agent job openings:

Live Chat Agent jobs near you
Infographic showing various Live Chat Agent job openings in Addison, TX as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 27% Part Time, and 3% Contract. Highlights an 83% Physical, 2% Hybrid, and 15% Remote job distribution.

Data Chat Agent

3M

Richardson, TX • Remote

$23 - $28/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 4 days ago

3M rating

7.9

Company rating: 7.9 out of 10

Based on 245 frontline employees who took The Breakroom Quiz

157th of 544 rated manufacturers

Job description

3M is a global science company that never stops inventing. Founded in 1902, we are a leader in material science, producing over 60,000 products used in homes, businesses, schools, and hospitals around the world. From everyday household staples like Post-it Notes and Scotch Tape to advanced solutions in worker safety and electronics, our innovation touches nearly every part of modern life. Headquartered in Minnesota, 3M is driven by a culture of curiosity and collaboration, organized across four core business groups: Safety & Industrial, Transportation & Electronics, and Consumer. Joining 3M means becoming part of a legacy of discovery and a future of limitless possibility.
Job Overview
We are seeking a diligent and customer-focused Data Chat Agent to join our dynamic team remotely. In this full-time role, you will be the first point of contact for handling data-related enquiries through our digital chat platform. The ideal candidate will possess exceptional written communication skills and a keen eye for detail, ensuring that all interactions are handled professionally and accurately. This is an excellent opportunity to contribute to a world-renowned organization and develop your skills within a supportive and innovative environment.
Responsibilities
* Engage with internal or external users via live chat to provide timely and accurate assistance with data-related queries.
* Clearly and concisely communicate information, troubleshoot basic issues, and guide users through processes.
* Maintain a high standard of customer service and professionalism in all interactions.
* Accurately document all chat conversations, actions taken, and resolutions in our internal systems.
* Escalate complex data issues to the appropriate technical teams in a clear and organized manner.
* Adhere strictly to company policies, particularly those concerning data privacy and confidentiality.
* Identify recurring user questions and trends to help improve our knowledge base and support resources.
Qualifications
* Proven experience in a customer service, data entry, or administrative role, preferably with chat-based support.
* Exceptional written communication skills with a strong command of grammar, spelling, and punctuation.
* Excellent typing speed and accuracy.
* Strong attention to detail and a commitment to data integrity.
* The ability to multitask effectively and manage multiple chat conversations simultaneously in a fast-paced environment.
* Proficiency in using standard office software and a demonstrated ability to learn new systems quickly.
* A proactive and problem-solving mindset.
* Previous experience with CRM or ticketing systems is desirable but not essential.
Benefits
* A competitive hourly wage and comprehensive benefits package.
* Opportunities for professional growth and career development within a global organization.
* Access to company health and wellness programs.
* A collaborative and inclusive company culture that values diversity and innovation.

In addition, this position is eligible for a range of benefits (e.g., Medical, Dental & Vision, Health Savings Accounts, Health Care & Dependent Care Flexible Spending Accounts, Disability Benefits, Life Insurance, Voluntary Benefits, Paid Absences and Retirement Benefits, etc.).

What 3M employees say

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