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Listener Jobs in Baltimore, MD (NOW HIRING)

Baskin Robbins

Server/Crew member

Windsor Mill, MD · On-site

Handle guests' complaints by listening to their concerns, always informing a manager, and resolving issues PLUS ONE to ensure overall guest satisfaction. Perks of the Job: * Great pay * Flexible ...

Baskin Robbins

Server/Crew member

Hanover, MD · On-site

Handle guests' complaints by listening to their concerns, always informing a manager, and resolving issues PLUS ONE to ensure overall guest satisfaction. Perks of the Job: * Great pay * Flexible ...

Dunkin

Server/Crew member

Hanover, MD

Handle guests' complaints by listening to their concerns, always informing a manager, and resolving issues PLUS ONE to ensure overall guest satisfaction. Perks of the Job: * Great pay * Flexible ...

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All JobsListener JobsListener Jobs in Baltimore, MD

Listener information

See Baltimore, MD salary details

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How much do listener jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for listener in Baltimore, MD is $13.61, according to ZipRecruiter salary data. Most workers in this role earn between $8.61 and $16.73 per hour, depending on experience, location, and employer.

What is a listener?

A Listener job typically involves actively engaging with individuals to provide emotional support, guidance, or simply a non-judgmental space for them to express themselves. Listeners may work in professional counseling settings, helplines, or informal peer support roles. The primary responsibility is to attentively hear others, show empathy, and sometimes offer resources or advice. This role is valuable in mental health, customer service, and mediation fields. Effective listening skills, patience, and confidentiality are key to success in this job.

What are the key skills and qualifications needed to thrive in the listener position, and why are they important?

To thrive as a Listener, you need strong active listening skills, empathy, emotional intelligence, and often a background in counseling or social work. Familiarity with call center software, confidentiality protocols, and sometimes certification in crisis intervention or counseling can be required. Exceptional patience, nonjudgmental communication, and resilience under emotional strain are crucial soft skills for this position. These skills help ensure individuals in distress feel heard, supported, and guided appropriately.

What are some common challenges faced by listeners, and how are these typically addressed?

Listeners often encounter emotionally intense conversations with individuals facing stress, grief, or crisis, which can be challenging and emotionally demanding. To address this, organizations typically provide regular supervision, ongoing training in de-escalation and self-care techniques, and opportunities for peer support. Team meetings and debriefing sessions help Listeners process difficult calls and maintain their own well-being. A strong support system and open communication within the team ensures that Listeners feel prepared and confident in handling a variety of complex situations.

Can I get paid to be a listener?

Yes, as a listener, you can get paid through roles such as customer service representatives, mental health support, or call center agents, where active listening is essential. These jobs often require good communication skills, patience, and sometimes specific training or certifications, and may involve remote or in-person work with flexible schedules.

What are the most commonly searched types of Listener jobs in Baltimore, MD?

The most popular types of Listener jobs in Baltimore, MD are:

What are popular job titles related to Listener jobs in Baltimore, MD?

For Listener jobs in Baltimore, MD, the most frequently searched job titles are:

What job categories do people searching Listener jobs in Baltimore, MD look for?

The top searched job categories for Listener jobs in Baltimore, MD are:

Listener jobs near you
Infographic showing various Listener job openings in Baltimore, MD as of August 2026, with employment types broken down into 9% Internship, and 91% Full Time. Highlights an 100% In-person job distribution, with an average salary of $28,317 per year, or $13.6 per hour.

Server/Crew member

Baskin Robbins

Windsor Mill, MD • On-site

Full-time

Re-posted 5 days ago

Baskin-Robbins rating

5.1

Company rating: 5.1 out of 10

Based on 144 frontline employees who took The Breakroom Quiz

33rd of 47 rated dessert shops

Job description

As a Server you will create memorable guest experiences by making great food and beverage recommendations and serving delicious items. You will be a member of a cohesive team that supports each other's success in a fast-paced environment.


What you will do:

  • Understand our Guest-Obsessed culture and do whatever it takes to create a positive and memorable guest experience.
  • Make food and drink recommendations to guests and answer all menu and service-related questions.
  • Ensure guest satisfaction by checking in with each table regularly and anticipating guest needs.
  • Handle guests' complaints by listening to their concerns, always informing a manager, and resolving issues PLUS ONE to ensure overall guest satisfaction.


Perks of the Job:

  • Great pay
  • Flexible Schedules
  • Growth Opportunities


A Server is responsible for serving our guests, and our team with unparalleled hospitality to create unforgettable guest and team member experiences every day! If this sounds like you, please apply today.

  • Ability to work in a high-volume, fast-paced work environment.
  • Ability to listen, understand, and respond to team member and guest requests in a loud environment.
  • Skill and coordination at using hands to write, pour and carry several drinks with food bags at the same time.
Employment Type: FULL_TIME

What Baskin-Robbins employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Baskin-Robbins logo

About Baskin-Robbins

Sourced by ZipRecruiter

Back in 1945, Burt Baskin and Irv Robbins had a pretty great idea. See, they were big ice cream people. So while every other ice cream shop stuck with vanilla, chocolate, and strawberry, they decided to go big. Like, “let’s offer 31 flavors instead” big. Because ice cream should be an every day treat. And the people? Yeah, they loved that. It's safe to say Burt and Irv’s passion made an impact. Fast forward about 75 years, and we’re over 1400 flavors strong. Which is… kinda crazy when you think about it. But the best part is, we’ve got flavors for everyone, for every day, and for every occasion. So, whether your kid’s team finally won a game, you found your left shoe, or you just got out of bed this morning, there's always a yay-worthy scoop ready for you. And we think that's pretty cool. Maybe you learned a new dance trend, finally made your bed, or found the perfect blue sweater. We think every win is worth celebrating. That’s why we do what we do. But, we don’t just stop at ice cream. Sometimes you need a little something extra. Like a Cappuccino Blast® pick-me-up after lunch, a handcrafted sundae in the afternoon, or even a just-because ice cream cake on those days when an ordinary cake just won’t do. No matter what you’re celebrating, we’re here to help you seize the yay.

Industry

Retail and restaurants

Company size

501 - 1,000 Employees

Headquarters location

Canton, MA, US

Social media

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