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Linux Support Jobs in Decatur, GA (NOW HIRING)

Itential Careers

Product Support Engineer

Atlanta, GA · On-site

Hands-on experience with Linux/Unix systems and strong command-line proficiency. * Experience ... Experience supporting and debugging REST APIs and integrations using tools such as Postman and curl.

JFrog

Developer Support Engineer

Atlanta, GA · Hybrid

$90K - $95K/yr

As a Developer Support Engineer in JFrog you will... * Troubleshoot and Investigate complex ... Experience in Linux - Mandatory * Strong technical software-related debugging skills - Mandatory

Fortinet

Technical Support Specialist

Atlanta, GA

The candidate would join our support team that specializes in supporting the following Centralized ... Linux administration (e.g., using YAML to update components) and troubleshooting (system files ...

Fortinet

Technical Support Specialist

Atlanta, GA

The candidate would join our support team that specializes in supporting the following Centralized ... Linux administration (e.g., using YAML to update components) and troubleshooting (system files ...

Fortinet, Inc.

Technical Support Specialist

Atlanta, GA · On-site

The candidate would join our support team that specializes in supporting the following Centralized ... Linux administration (e.g., using YAML to update components) and troubleshooting (system files ...

Transact Campus Inc

Technical Support Engineer

Atlanta, GA · On-site

$44K - $74K/yr

As a Technical Support Engineer, you will be the technical problem-solving expert for our customers ... Familiarity with Windows and/or Linux server environments * Understanding of web technologies (HTTP ...

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All JobsLinux Support JobsLinux Support Jobs in Decatur, GA

Linux Support information

See Decatur, GA salary details

$68.8K

$145.2K

$168.9K

How much do linux support jobs pay per year?

As of Jun 13, 2026, the average yearly pay for linux support in Decatur, GA is $145,229.00, according to ZipRecruiter salary data. Most workers in this role earn between $148,900.00 and $163,500.00 per year, depending on experience, location, and employer.

What is a Linux Support specialist?

A Linux Support specialist is an IT professional who provides assistance, troubleshooting, and maintenance for systems running the Linux operating system. They help users resolve technical issues, install and configure software, perform system updates, and ensure system security and stability. Linux Support specialists are often responsible for monitoring system performance, managing user accounts, and supporting servers in business environments.

What are the key skills and qualifications needed to thrive as a Linux Support specialist, and why are they important?

To thrive as a Linux Support specialist, you need solid knowledge of Linux operating systems, shell scripting, troubleshooting, and a relevant degree or certifications like CompTIA Linux+ or Red Hat Certified System Administrator (RHCSA). Familiarity with command-line interfaces, ticketing systems, and remote management tools is typically required. Strong problem-solving abilities, patience, and effective communication skills help in resolving issues and assisting users of varying technical backgrounds. These competencies are crucial for ensuring reliable system performance, minimizing downtime, and delivering high-quality technical support.

How much do Linux jobs pay?

Linux support jobs typically offer salaries ranging from $50,000 to $90,000 annually, depending on experience, certifications, and location. Entry-level positions may start lower, while experienced professionals with skills in scripting, troubleshooting, and system administration can earn higher wages.

What is the difference between Linux Support vs System Administrator?

AspectLinux SupportSystem Administrator
CertificationsLinux+, LPIC, CompTIA Server+CompTIA Server+, Microsoft Certified, Linux certifications
Work EnvironmentData centers, IT support teams, help desksServer rooms, network operations centers, enterprise IT
ResponsibilitiesInstalling, troubleshooting Linux systems, user supportManaging entire IT infrastructure, network, servers, security
Industry UsageTech companies, hosting providers, support servicesLarge enterprises, government agencies, corporations

Linux Support focuses on assisting users with Linux systems, troubleshooting issues, and providing technical support. System Administrators have broader responsibilities, managing entire IT environments, including networks, servers, and security. While Linux Support roles often require Linux-specific certifications, System Administrators may hold a wider range of credentials. Both roles are essential in IT, but System Administrators typically oversee more comprehensive infrastructure management.

What are some common challenges faced by Linux Support professionals, and how can they be managed effectively?

Linux Support professionals often encounter challenges such as troubleshooting diverse system configurations, managing time-sensitive incidents, and supporting users with varying levels of technical knowledge. Staying up-to-date with the latest distributions and open-source tools is essential, as environments can change rapidly. Effective communication and strong documentation skills help in collaborating with developers, system administrators, and end-users. Proactive learning and leveraging community resources can also make problem-solving more efficient and less stressful.

What jobs can I get with a Linux certification?

A Linux certification can qualify you for roles such as Linux System Administrator, Linux Support Specialist, DevOps Engineer, or Network Administrator. These positions typically require knowledge of Linux operating systems, scripting, and related tools, and often involve managing servers, troubleshooting issues, and ensuring system security.

What jobs can I do with Linux?

Jobs with Linux include roles such as Linux system administrator, support engineer, DevOps engineer, and network administrator. These positions typically require knowledge of Linux operating systems, scripting skills, and familiarity with tools like Bash, SSH, and configuration management software.

What Linux skills are in demand?

Linux support roles require skills in system administration, including proficiency with command-line tools, scripting (e.g., Bash, Python), and understanding of networking, security, and troubleshooting. Familiarity with Linux distributions like Ubuntu, CentOS, or Red Hat, along with certifications such as CompTIA Linux+ or RHCSA, can enhance job prospects.
What job categories do people searching Linux Support jobs in Decatur, GA look for? The top searched job categories for Linux Support jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Linux Support jobs? Cities near Decatur, GA with the most Linux Support job openings:
Linux Support jobs near you

Product Support Engineer

Itential Careers

Atlanta, GA • On-site

Full-time

Posted 14 days ago

Job description

Description:

Job Summary:

Itential is seeking a Product Support Engineer to join our Customer Success organization as part of the Product Support Engineering team. In this role, you will work directly with customers to troubleshoot production-impacting problems, perform deep technical analysis, and drive issues from initial triage through resolution. You’ll serve as both a technical expert and a customer advocate, partnering closely with Product, Engineering, and Customer Success teams to improve product quality and ensure a high standard of customer experience.


Supervisory Responsibilities:

  • None.

Duties/Responsibilities:

  • Develop deep technical expertise in the Itential Automation Platform and supporting technologies.
  • Own customer issues end-to-end, from triage through resolution, ensuring accountability and timely follow-through.
  • Perform advanced troubleshooting and root cause analysis across APIs, services, and distributed environments.
  • Reproduce customer issues by installing and configuring platform components (Node.js, MongoDB, RabbitMQ, Redis).
  • Build and maintain test environments using virtual machines, Docker, and Kubernetes.
  • Act as an escalation point for high-impact or production-critical issues, coordinating across internal teams.
  • Partner with Engineering to document defects, provide reproducible scenarios, and track issues through resolution.
  • Communicate clearly and effectively with customers via Jira Service Management, email, and meetings.
  • Meet defined SLAs while maintaining a high standard of quality in issue handling and updates.
  • Contribute to documentation, identify issue trends, and drive improvements in product quality and support processes.
  • Participate in a rotating on-call schedule to support 24/7 customer needs, including weekends and holidays (on-call means being available, not actively working).
Requirements:

Required Skills/Abilities:

  • 5+ years of experience in enterprise software technical support, application support, or DevOps-oriented roles, or equivalent hands-on experience troubleshooting complex systems
  • Bachelor’s degree in Computer Science, Engineering, or a related technical field, or equivalent practical experience.
  • Strong scripting skills (Python, Bash) for automation and troubleshooting.
  • Familiarity with backend and web technologies, including Node.js and API-driven architectures.
  • Experience with databases such as MongoDB and relational databases (SQL).
  • Hands-on experience with Linux/Unix systems and strong command-line proficiency.
  • Experience working with containerization and orchestration technologies such as Docker and Kubernetes.
  • Experience supporting and debugging REST APIs and integrations using tools such as Postman and curl.
  • Working knowledge of networking and security concepts (e.g., proxies, firewalls, VPNs, SSL/IPSec, SSO).
  • Strong troubleshooting skills, including the ability to analyze logs and diagnose issues across distributed systems.
  • Excellent written and verbal communication skills, with the ability to translate technical findings into clear customer-facing updates.
  • Self-starter mindset with the ability to manage multiple priorities in a fast-paced environment.
  • Comfortable working collaboratively across technical and non-technical teams.
  • Familiarity with Agile development methodologies and working closely with Engineering teams.

What Success Looks Like in This Role:

  • Consistently drives complex issues to resolution with minimal oversight.
  • Effectively balances technical investigation with clear, proactive customer communication.
  • Builds strong cross-functional relationships with Engineering, Product, and Customer Success teams.
  • Contributes to reducing recurring issues through knowledge sharing and feedback into the product.
  • Demonstrates strong ownership during escalations and critical incidents.

Apply