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The Professional Services Consultant

will oversee implementations and consultative engagements for the Proofpoint Data Security products. This includes:

• Endpoint DLP

• Insider Threat Management (ITM) SaaS

• Email DLP

• Cloud Application Security Broker (CASB)

• SaaS Isolation & Adaptive Access Control (AAC)

• Data Security Posture Management (DSPM)

• Insider Threat Detection (ITD)

• ITM On-Premises

• Proofpoint Isolation

This individual will develop new services, implement best practices, and assist in customer escalations as needed.

The ideal candidate has the demonstrated ability to ensure successful service delivery and customer success as well as third party DLP solutions (Microsoft + Symantec DLP offerings) to support migrating legacy solutions to the Proofpoint Data Security Posture Platform.

Proofpoint's Consultants are service delivery experts who manage and align client business priorities with data protection strategies. As subject matter experts on a wide spectrum of information security models, best practices, and operational strategies, our Consultants reduce clients' security risk by mapping technology to organizational processes and resources.

This role is challenged with delivering innovative ideas and solutions that derive measurable results. This is a critical and visible role as it involves support for several of Proofpoint's top accounts.

The Consultant must be confident in working with technical resources, analysts, project sponsors, and executive levels to provide excellent service delivery and communication which includes:

• Product deliverables

• Conducting conference calls/meetings

• Consulting process reviews/workshops

• Briefings

The position requires the ability to work with non-technical managers and executives to develop technical and business requirements for their company's custom data security program.

• Thoroughly scope engagements through assessing the client's operations and business processes, gathering key business and functional requirements, and making recommendations for improvements to optimize Proofpoint technologies.

• Provide strategic program design solutions that allow clients to identify, protect, monitor, and manage their most protected data, and people.

• Work with the broader Professional Services, Support, Engineering, and Product teams to address customer concerns and manage escalations.

• Work closely with your corresponding sales organization to ensure customer needs are met and customer satisfaction continues to rank high.

• Present updates to management identifying risks, challenges, and proposed solutions.

• 4+ years industry experience in a customer-facing role

• 4+ years of experience in IT consulting or related fields

• Familiarity with Data Security: Insider Threat Management, Endpoint Security, Cloud Security, Data Security Posture Management, and/or Identity Threat Detection concepts

• Clear and effective communication skills, both written and verbal

• Demonstrated organizational abilities with a keen eye for detail

• Commitment to delivering exceptional client service, with the confidence to engage in-person and virtually

• Proven ability to manage multiple tasks simultaneously and follow through to completion

• English proficiency in both technical and non-technical communication is required

• Experience in Active Directory, Entra ID (Azure AD), GPO management, and PowerShell scripting

• Exposure to identity security tools, deep knowledge of "identity-centric indicators of compromise", and understanding of deception-based detection

• Experience in Windows Server environment; experience with web infrastructure components like IIS and MS SQL

• Basic understanding of Linux infrastructure

• Exposure to Microsoft or Symantec DLP solutions

• Technical Spanish speaking skills