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IT Research Support Lead

Location: Remote LATAM preferred. Open to South Asia if willing and able to work East Coast USA hours.
Department: Research IT
Length of assignment: 1 year with the option to renew
Pay rate: $45-$60 USD/hr

Position Summary

The IT Research Support Lead is accountable for the operational performance, reliability, and compliance of a portfolio of scientific applications supporting Preclinical and Translational Research. This role serves as the primary IT owner and escalation point, ensuring systems are stable, audit-ready, and aligned with scientific workflows.

The position partners closely with research scientists, Quality Assurance, IT Infrastructure, Cybersecurity, and external vendors to deliver high-quality application support and continuous service improvement. The ideal candidate brings strong experience supportingGxP-regulated scientific platforms and can effectively bridge business needs with technical execution in a remote, highly collaborative environment.

Key Responsibilities Application Ownership & Operations

• Serve as the primary IT owner and support lead for assigned scientific and laboratory applications
• Ensure application availability, performance, and reliability meet defined service expectations (SLAs/SLOs)
• Act as the escalation point for incidents, drivingtimelyresolution and root cause remediation
• Monitor system health, manage incidents and service requests, and coordinate issue resolution across internal teams and vendors
• Maintainaccurateapplication ownership, CMDB records, and asset inventory

Project Management

• Plan, coordinate, and track small-to-medium application initiatives including implementations, upgrades, and remediation efforts
• Manage project scope, timelines, risks, issues, and dependencies to ensure successful delivery
• Facilitate cross-functional coordination across Research, IT, QA, and vendors
• Provide status updates and ensure alignment with business stakeholders and IT teams
• Support transition of projects into steady-state operations with appropriate documentationand support models

Delivery & Change Management

• Support application lifecycle activities including implementations, upgrades, enhancements, and migrations
• Coordinate changes, testing, release activities, and user acceptance processes
• Track and manage risks, issues, and dependencies to ensure successful delivery outcomes

Compliance & Quality (GxP/ CSV)

• Ensure systemsremaincompliant withGxPrequirements and support Computer System Validation (CSV) processes
• Maintain audit-ready documentation including validation artifacts, SOPs, and change records
• Partner with Quality Assurance to support inspections, audits, and remediation activities

Stakeholder Engagement & Requirements

• Partner with scientists and business stakeholders to understand workflows, gather requirements, andidentifyimprovement opportunities
• Translate business needs into actionable technical requirements for Infrastructure, Cybersecurity, Cloud, and other IT teams
• Communicate system changes, planned maintenance, and operational status to stakeholders

Vendor & Service Management

• Manage vendor relationships for assigned applications, ensuring accountability for service performance, SLAs, and issue resolution
• Coordinate vendor support activities, upgrades, and escalations

Required Qualifications

• Bachelor’s degreeInformationTechnology, Computer Science, Life Sciences, or related field
• 5+ years of experience supporting scientific, laboratory, or research applications in pharmaceutical, biotechnology, or life sciences organizations
• Hands-on experience supporting platforms such as IDBS, Watson LIMS, PhoenixWinNonlin, or similar scientific applications
• Experience working inGxP-regulated environments, including Computer System Validation (CSV) and Quality Assurance processes
• Experience managing application incidents, changes, and system lifecycle activities (implementation, upgrades, remediation)
• Strong business analysis and requirements gathering skills
• Experience working with vendors and supporting small-to-medium application initiatives
• Excellent written and verbal communication skills

Preferred Qualifications

• Experience supporting Preclinical Research, Translational Research, DMPK, Toxicology, PK/PD, Biomarkers, or Research Informatics functions
• Familiarity with laboratory systems, instrument software, and scientific data workflows
• Experience with IT Service Management tools (e.g., ServiceNow), CMDB, and application lifecycle management
• Understanding of integrations across laboratory systems, data platforms, and enterprise IT environments
• Experience supporting data integrity and readiness for analytics or AI-enabled research workflows
• Project Management Professional (PMP) certification or equivalent project management experience

Key Competencies

• Strong ownership mindset with accountability for system performance and outcomes
• Ability tooperateeffectively in a cross-functional, matrixed environment
• Problem-solving and root cause analysis skills
• Attention to detail in regulated, compliance-sensitive environments
• Strong stakeholder engagement and communication skills

Role Impact

This role ensures that critical scientific applications are reliable, compliant, and aligned with research workflows, directly supporting the productivity and effectiveness of Preclinical and Translational Research teams.

Role Scope

• Portfolio ofGxPand non-GxPscientific applications
• High availability, compliance-sensitive systems
• Cross-functional collaboration across Research, IT, QA, and vendors