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Life Wireless Jobs in Ohio (NOW HIRING)

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Life Wireless information

What is a Life Wireless?

A Life Wireless job typically involves assisting customers in enrolling for the Lifeline program, which provides free or discounted phone service to eligible individuals. Employees may work in customer service, sales, or outreach roles, helping qualified applicants sign up and understand their benefits. Responsibilities often include explaining plan details, verifying eligibility, and troubleshooting basic issues. The job may be based in retail locations, events, or remote settings, depending on the position.

What are the typical responsibilities of a Life Wireless Customer Service Representative?

As a Life Wireless Customer Service Representative, your day-to-day responsibilities will include assisting customers with account setup, explaining service plans and eligibility requirements, handling technical support inquiries, and resolving billing or connectivity issues. You will often work in a fast-paced environment, engaging with diverse customers via phone, email, or in person, and using internal systems to document cases and provide solutions. Being able to navigate Life Wireless procedures and the regulations governing the federal Lifeline program is important. You may also help customers with device activations, troubleshoot common issues, and escalate more complex problems to the appropriate departments. The role offers opportunities to develop expertise in wireless services while building strong communication and problem-solving skills.

What are the key skills and qualifications needed to thrive in the Life Wireless position, and why are they important?

To succeed in a Life Wireless Customer Service Representative role, you need strong communication skills, customer service experience, and a familiarity with mobile phone technology and programs like the federal Lifeline Assistance program. Proficiency with CRM systems, call management software, and basic troubleshooting tools for wireless devices is commonly required. Outstanding interpersonal skills, patience, and problem-solving abilities help candidates excel in this customer-facing environment. These competencies ensure effective support for clients, satisfaction of compliance and service standards, and the smooth resolution of technical or account issues.

What are the most commonly searched types of Life Wireless jobs in Ohio?

The most popular types of Life Wireless jobs in Ohio are:

What are popular job titles related to Life Wireless jobs in Ohio?

For Life Wireless jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Life Wireless jobs in Ohio look for?

The top searched job categories for Life Wireless jobs in Ohio are:

Life Wireless jobs near you
Infographic showing various Life Wireless job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 13% Part Time, and 4% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution.

T-Mobile - Retail Store Manager - Ellet - Akron, OH

United Wireless

Akron, OH • On-site

$16.72 - $20.90/hr

Full-time

Medical, Dental, Life, PTO

Posted yesterday

New

Job description

Job Overview:Lead by example and inspire your team to deliver an exceptional customer experience.Empower employees to excel in connecting customers to their world.Oversee all aspects of store operations, including hiring, scheduling, training, marketing, and asset protection.Ensure the store operates smoothly, efficiently, and in alignment with company standards.Serve as the primary point of contact for store employees.Build and maintain a motivated, engaged, and high-performing team.Drive store performance while achieving sales, customer experience, and operational goals.Demonstrate strong leadership and a thorough understanding of the retail environment.Key Responsibilities:Lead and develop a high-performing team through coaching, feedback, recognition, and performance management.Provide exceptional customer service and assist with customer concerns when needed.Oversee staffing, scheduling, training, and employee development.Hire and onboard passionate individuals who align with United Wireless values.Drive sales performance and ensure the store meets established goals and success metrics.Manage store inventory, merchandising, and overall operational excellence.Oversee marketing initiatives and ensure promotional programs are executed appropriately.Support loss prevention and asset protection efforts.Stay current on products, services, sales strategies, and leadership practices.Create an inclusive and positive environment where employees feel supported and motivated.Follow and enforce United Wireless policies, procedures, and standards.Maintain a productive, customer-focused, and results-driven store environment.Other duties as assigned.Requirements:Must be at least 18 years old.Must be authorized to work in the United States.High school diploma, GED, or equivalent required.Reliable transportation required.Flexible schedule required.1-3 years of experience in retail sales and sales management required.Previous leadership experience within a retail environment preferred.Strong communication, leadership, and customer service skills.Ability to motivate, coach, and develop a team, work in a fast-paced environment, and manage multiple priorities.Ability to stand for extended periods and perform physical tasks as needed.We are committed to fostering an inclusive workplace, and reasonable accommodations can be provided to support individuals with disabilities in performing essential job functions.Benefits (Full-Time Employees):Health, Dental, and VisionSTD, LTD & Life InsurancePaid Time Off (PTO)Employee Phone Discount on ServiceAdditional T-Mobile PerksPay & Compensation:This is an hourly position with competitive pay based on experience and qualifications.Employees are also eligible to earn uncapped commission, providing additional earning potential based on individual performance.Total compensation will vary based on hourly wages, sales performance, and commission earnings.About United Wireless:At United Wireless, we are more than just a retailer-we are a family. Headquartered in Farmington Hills, Michigan and Established in 2007, we have grown to over 100 locations in 13 states, making us one of the fastest-growing wireless retailers in the nation. Our success is built on a commitment to excellence, opportunity, and a culture that feels like home. Our core value, #BeTheBestU, is at the heart of everything we do. It drives us to empower our team members to reach their fullest potential, both personally and professionally. As an equal-opportunity employer, we foster an inclusive culture where everyone can grow and succeed. United Wireless is on a mission to continue expanding while maintaining the strong, supportive culture that sets us apart. If you're looking for a company that values teamwork, growth, and innovation, United Wireless is the place for you!