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Life Wireless Jobs in Ohio (NOW HIRING)

russcellinc

Sales - Wireless Specialist-Stow, OH

Stow, OH · On-site

$17/hr

... life insurance • Paid sick days and company holidays • Employer matched 401K • Listed in Inc ... As a Wireless Sales Representative, you will practice Russell Cellular's core values of Integrity ...

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Life Wireless information

What is a Life Wireless?

A Life Wireless job typically involves assisting customers in enrolling for the Lifeline program, which provides free or discounted phone service to eligible individuals. Employees may work in customer service, sales, or outreach roles, helping qualified applicants sign up and understand their benefits. Responsibilities often include explaining plan details, verifying eligibility, and troubleshooting basic issues. The job may be based in retail locations, events, or remote settings, depending on the position.

What are the typical responsibilities of a Life Wireless Customer Service Representative?

As a Life Wireless Customer Service Representative, your day-to-day responsibilities will include assisting customers with account setup, explaining service plans and eligibility requirements, handling technical support inquiries, and resolving billing or connectivity issues. You will often work in a fast-paced environment, engaging with diverse customers via phone, email, or in person, and using internal systems to document cases and provide solutions. Being able to navigate Life Wireless procedures and the regulations governing the federal Lifeline program is important. You may also help customers with device activations, troubleshoot common issues, and escalate more complex problems to the appropriate departments. The role offers opportunities to develop expertise in wireless services while building strong communication and problem-solving skills.

What are the key skills and qualifications needed to thrive in the Life Wireless position, and why are they important?

To succeed in a Life Wireless Customer Service Representative role, you need strong communication skills, customer service experience, and a familiarity with mobile phone technology and programs like the federal Lifeline Assistance program. Proficiency with CRM systems, call management software, and basic troubleshooting tools for wireless devices is commonly required. Outstanding interpersonal skills, patience, and problem-solving abilities help candidates excel in this customer-facing environment. These competencies ensure effective support for clients, satisfaction of compliance and service standards, and the smooth resolution of technical or account issues.

What are popular job titles related to Life Wireless jobs in Ohio?

For Life Wireless jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Life Wireless jobs in Ohio look for?

The top searched job categories for Life Wireless jobs in Ohio are:

Life Wireless jobs near you
Infographic showing various Life Wireless job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 13% Part Time, and 4% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution.

Wireless/Phone Technician

New Knoxville, OH • On-site

NKTelco, Inc.
Internet and IT • 51 - 200 employees
Learn more about NKTelco, Inc.external

$22/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 14 days ago

Job description

Are you open to working in the fast paced, evolving world of telecommunications with a passion for technology and delivering excellence? The Field Services Tech 1 – Wireless/Phone Technician position in New Knoxville, OH offers competitive pay, with additional compensation for on call work. The company provides you with a vehicle, tools, and personal protective equipment. If you are looking for a place to learn new skills and grow with a team that values your talents every day, then NK Telco is the place for you!

Title: Field Services Tech 1 (wireless hybrid)

Location: Office located in New Knoxville, OH

Rate: $22.00/hour

Full-Time/Part Time: Full-Time

Primary Responsibilities Include:

  • Install, disconnect, connect, upgrade, downgrade, make changes, troubleshoot and repair customer provided services at residential and commercial locations.
  • Maintain wireless and phone systems by testing to locate trouble, diagnosing signal and equipment issues, and replacing or reconfiguring defective devices and components.
  • Install and maintain wireless communication networks, antennas, and radio frequency euipment
  • Installs, activates, and configures wireless devices and phone equipment, including SIM provisioning and network/service activation.
  • Educate customers in the services being provided and the proper use of equipment, propose solutions, and describes advantages of and sells additional services.
  • Maintain an appropriate and professional image of the company through appearance, demeanor, driving habits, and interactions with customers.
  • Perform other duties as assigned.

Qualifications

  • High School Diploma or GED
  • A valid Driver's License and clean driving record is required
  • 1–2 years of wireless, phone, or other relevant technical/electronic experience.
  • Able to install, troubleshoot, and repair customer products/services using knowledge of wireless networks, phone systems, and customer equipment.
  • Ability to install and activate wireless devices, configure phone systems,
  • Program, activate, and troubleshoot wireless equipment and phone terminals, including device pairing and network activation.
  • Knowledge and experience working with electronics, DC power, and wireless/RF and telephony equipment.
  • Able to properly operate small hand tools, power tools, and test equipment.
  • Able to work independently and plan tasks to complete projects efficiently.
  • Strong computer skills in Word and Excel.
  • Able to accurately measure distances using tapes or other measuring devices.
  • Able to differentiate between different sizes and colors of wires/cables.
  • Ability to work in tight spaces including attics, crawl spaces, cabinets, utility closets, and telco rooms.
  • Knowledge of and ability to comply with all OSHA, FCC, NEC, and local ordinances.

Working Conditions:

  • Lift and carry up to 75 pounds.
  • Kneeling, crouching, crawling, twisting, pulling, bending, pushing, and reaching above head.
  • Work indoors in poorly ventilated areas such as attics during extreme heat.
  • Exposure to dust, dirt, noise, and insects.
  • On-call rotation every 3 weeks.
  • willing to climb poles, ladders, or silos    
  • Work schedules may adjust based on business needs.

Benefits:

  • Family Medical (3 plans to choose from), Dental and Vision
  • Company funded HSA
  • Company Paid Short Term Disability
  • Company Paid Long Term Disability with Voluntary option
  • Company Paid Parental Leave
  • Company Paid Life as well as Voluntary policies
  • 401(k) with generous company match
  • Paid Time Off
  • Volunteer Paid Time Off
  • Paid Holidays

When you join NK Telco...

You'll be joining an award-winning company and team.  We also believe in giving back to the community and we want our employees to have the opportunity to do so.  We provide an environment that gives each employee the opportunity to nurture their gifts and achieve their potential.  For more information, go to www.schurzchoice.com. 

Schurz Communications and its subsidiaries’ strategic objectives:

  • We will attract, invest in, communicate with, and retain top talent. 
  • We will innovate, partner, experiment and create a better future together. 
  • We strive to continuously improve operating performance to ensure sustained growth. 
  • We will dynamically grow revenues by building and nurturing mutually beneficial and profitable customer relationships.

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