Job Page
Tucson, AZ · On-site
$40K/yr
... resolution with screen shots to support. Performing as senior level/lead; assure compliance and ... National Motor Vehicle Title Information System (NMVTIS), Electronic Lien & Title (ELT), Commercial ...
Job Page
Tucson, AZ · On-site
$40K/yr
... resolution with screen shots to support. Performing as senior level/lead; assure compliance and ... National Motor Vehicle Title Information System (NMVTIS), Electronic Lien & Title (ELT), Commercial ...
Lien Resolution Analyst information
What is a lien resolution analyst?
A Lien Resolution Analyst is a professional who helps resolve and negotiate liens, typically in legal or insurance contexts, such as when settling personal injury claims. They review and analyze lien claims from entities like healthcare providers, Medicare, or Medicaid to ensure their validity and negotiate reductions or settlements as needed. Their primary goal is to ensure that lien holders are paid appropriately while maximizing the net recovery for the client. Lien Resolution Analysts work closely with attorneys, insurance companies, and lien holders to efficiently handle the lien resolution process.
What are the key skills and qualifications needed to thrive as a lien resolution analyst, and why are they important?
To thrive as a Lien Resolution Analyst, you need a solid understanding of legal and financial concepts related to liens, strong analytical skills, and a relevant degree such as in finance, business, or law. Familiarity with lien management software, case management systems, and proficiency in Microsoft Office are typically required, along with knowledge of healthcare or insurance regulations. Excellent attention to detail, problem-solving abilities, and clear communication skills help analysts effectively negotiate and resolve lien claims. These competencies are vital for ensuring accurate lien resolution, minimizing financial risk, and supporting efficient case settlements.
What are some common challenges a lien resolution analyst faces when handling complex cases?
As a Lien Resolution Analyst, one of the primary challenges is navigating intricate legal and regulatory requirements while managing multiple liens with varying priorities. Analysts often need to communicate with insurance companies, healthcare providers, attorneys, and government agencies to gather accurate information and negotiate fair settlements. Balancing tight deadlines, high caseloads, and evolving case details requires strong organizational skills and attention to detail. Successfully resolving disputes and ensuring compliance while maintaining positive relationships with stakeholders is key to excelling in this role.
What is the difference between Lien Resolution Analyst vs Title Examiner?
| Aspect | Lien Resolution Analyst | Title Examiner |
|---|---|---|
| Required credentials | Typically requires knowledge of lien laws, certifications in title or real estate, and analytical skills | Requires knowledge of title laws, real estate principles, and often a title insurance license |
| Work environment | Works in legal, financial, or real estate settings, often in offices or remote | Works mainly in title companies, law firms, or real estate offices |
| Employer and industry usage | Used in mortgage, legal, and real estate industries for resolving liens and claims | Used in real estate, title insurance, and legal industries for verifying property titles |
The main difference is that a Lien Resolution Analyst focuses on resolving liens and claims against properties, often involving legal and financial analysis. A Title Examiner verifies property titles to ensure clear ownership. Both roles require knowledge of real estate laws but serve different functions within the real estate and legal industries.
What are popular job titles related to Lien Resolution Analyst jobs in Arizona?
For Lien Resolution Analyst jobs in Arizona, the most frequently searched job titles are:
What job categories do people searching Lien Resolution Analyst jobs in Arizona look for?
The top searched job categories for Lien Resolution Analyst jobs in Arizona are:
$40K/yr
Full-time
Medical, Dental, Life, Retirement, PTO
Re-posted 18 days ago
Job description
DEPT OF TRANSPORTATION Be a part of an innovative and collaborative team driving a safer transportation system for Arizona.
Check out a day in the life of our Motor Vehicle Division employees truly thriving! CLICK HERE!
Customer Service Representative 4
Internal to ADOT
Job Location:
MVD DIRECTORS OFFICE ADM
7330 N Shannon Road
Tucson, AZ 85741
Posting Details:
Salary: $40,207.02 Grade: 17 Closing Date: August 17th, 2026
Job Summary:
MAX Support Level 2 positions are considered subject matter experts with specialized training and perform senior level customer service, responding to a high volume of complex inquiries from MVD Field Offices and MVD Indirect Units; responsible for providing highly technical and specialized instruction in the driver license and title and registration processes and procedures on complex cases; and carrying out tasks that require considerable judgment.
This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures.
The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State's Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.
Job Duties:
Research and advise on complex items involving customer records from various Internal MVD Business Units; identify issues and desired resolution with screen shots to support. Performing as senior level/lead; assure compliance and conformance to ARS and MVD directives, rules, regulations, policies and procedures. Return rejected or denied submissions for corrective action.
Research, gather, and assist with complex situations that requires MAX support team member to assist with complex issues of a vehicle or driver record, or assisting with AZ MVD Now setup. Review and assess new process to be documented. Answer complex issues for customer records from various MVD offices; problem solve and support customer associates.
Knowledge, Skills & Abilities (KSAs):
Knowledge of:
* A.R.S. Title 13, 28, 41 and the Federal Motor Carrier Safety Administration's (FMCSA) Rules and Regulations.
* MVD policies and procedures.
* National Motor Vehicle Title Information System (NMVTIS), Electronic Lien & Title (ELT), Commercial Driver License Information System (CDLIS), Problem Driver Pointer System (PDPS), State Pointer Exchange System (SPEXS) policies and procedures and MVD organization.
* Applicable MVD software, databases, screens and codes
* Google Workspace.
Skill in:
* Research and investigative skills.
* Proficient verbal communication and computer skills.
* Reading records and resolving complex issues under stressful conditions with customer records or policy interpretation.
Ability to:
* Effectively communicate with internal and external customers on the policies and procedures that pertains to customer records.
* Understand and apply A.R.S. Titles 13, 28, 41 and Federal Motor Carrier Safety Administration's Rules and Regulations.
* Learn and interpret CDLIS, PDPS, ELT, NMVTIS, SPEXS, policies and procedures and MVD organization.
Selective Preference(s):
Experienced in research and investigative of analyzing Motor Vehicle Records (MVR) that pertain to A.R.S. Titles 13, 28, and 41.
Also FMCSA's Rules and Regulations. Certified completion of MVD 'Q' Series classes, Authorized Presence class, any other internal customer service and general knowledge classes presented by MVD.
Pre-Employment Requirements:
This position requires driving or the use of a vehicle as an essential function of the job and the following requirements apply. Any employee operating a motor vehicle on State business must possess and retain a current, valid class-appropriate driver's license, complete all required training, and successfully pass all necessary driver's license record checks. The license must be current, unexpired, and neither revoked nor suspended. Employees who drive on state business are subject to driver's license record checks, must maintain acceptable driving records, and must complete all required driver training. An employee who operates a personally owned vehicle on state business shall maintain the statutorily required liability insurance (see Arizona Administrative Code (A.A.C.) R2-10-207.11).
Background clearance.
All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).
Benefits:
The Arizona Department of Administration offers a comprehensive benefits package to include:
• Sick leave
• Vacation with 10 paid holidays per year
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
• Health and dental insurance
• Retirement plan
• Life insurance and long-term disability insurance
• Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance
By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.
Learn more about the Paid Parental Leave program here . For a complete list of benefits provided by The State of Arizona, please visit our benefits page
Retirement:
Mandatory participation in the Arizona Retirement System (ASRS) is required.
Contact Us:
For questions about this career opportunity, please contact ADOT Human Resources Recruitment via email at srecruitment@azdot.gov or phone call at (602) 712-8188 option 2.
The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by calling (602) 712-8188 option 3. Requests should be made as early as possible to allow sufficient time to arrange the accommodation. ADOT is an Equal Employment Opportunity Employer.
Check out a day in the life of our Motor Vehicle Division employees truly thriving! CLICK HERE!
Customer Service Representative 4
Internal to ADOT
Job Location:
MVD DIRECTORS OFFICE ADM
7330 N Shannon Road
Tucson, AZ 85741
Posting Details:
Salary: $40,207.02 Grade: 17 Closing Date: August 17th, 2026
Job Summary:
MAX Support Level 2 positions are considered subject matter experts with specialized training and perform senior level customer service, responding to a high volume of complex inquiries from MVD Field Offices and MVD Indirect Units; responsible for providing highly technical and specialized instruction in the driver license and title and registration processes and procedures on complex cases; and carrying out tasks that require considerable judgment.
This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures.
The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State's Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.
Job Duties:
Research and advise on complex items involving customer records from various Internal MVD Business Units; identify issues and desired resolution with screen shots to support. Performing as senior level/lead; assure compliance and conformance to ARS and MVD directives, rules, regulations, policies and procedures. Return rejected or denied submissions for corrective action.
Research, gather, and assist with complex situations that requires MAX support team member to assist with complex issues of a vehicle or driver record, or assisting with AZ MVD Now setup. Review and assess new process to be documented. Answer complex issues for customer records from various MVD offices; problem solve and support customer associates.
Knowledge, Skills & Abilities (KSAs):
Knowledge of:
* A.R.S. Title 13, 28, 41 and the Federal Motor Carrier Safety Administration's (FMCSA) Rules and Regulations.
* MVD policies and procedures.
* National Motor Vehicle Title Information System (NMVTIS), Electronic Lien & Title (ELT), Commercial Driver License Information System (CDLIS), Problem Driver Pointer System (PDPS), State Pointer Exchange System (SPEXS) policies and procedures and MVD organization.
* Applicable MVD software, databases, screens and codes
* Google Workspace.
Skill in:
* Research and investigative skills.
* Proficient verbal communication and computer skills.
* Reading records and resolving complex issues under stressful conditions with customer records or policy interpretation.
Ability to:
* Effectively communicate with internal and external customers on the policies and procedures that pertains to customer records.
* Understand and apply A.R.S. Titles 13, 28, 41 and Federal Motor Carrier Safety Administration's Rules and Regulations.
* Learn and interpret CDLIS, PDPS, ELT, NMVTIS, SPEXS, policies and procedures and MVD organization.
Selective Preference(s):
Experienced in research and investigative of analyzing Motor Vehicle Records (MVR) that pertain to A.R.S. Titles 13, 28, and 41.
Also FMCSA's Rules and Regulations. Certified completion of MVD 'Q' Series classes, Authorized Presence class, any other internal customer service and general knowledge classes presented by MVD.
Pre-Employment Requirements:
This position requires driving or the use of a vehicle as an essential function of the job and the following requirements apply. Any employee operating a motor vehicle on State business must possess and retain a current, valid class-appropriate driver's license, complete all required training, and successfully pass all necessary driver's license record checks. The license must be current, unexpired, and neither revoked nor suspended. Employees who drive on state business are subject to driver's license record checks, must maintain acceptable driving records, and must complete all required driver training. An employee who operates a personally owned vehicle on state business shall maintain the statutorily required liability insurance (see Arizona Administrative Code (A.A.C.) R2-10-207.11).
Background clearance.
All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).
Benefits:
The Arizona Department of Administration offers a comprehensive benefits package to include:
• Sick leave
• Vacation with 10 paid holidays per year
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
• Health and dental insurance
• Retirement plan
• Life insurance and long-term disability insurance
• Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance
By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.
Learn more about the Paid Parental Leave program here . For a complete list of benefits provided by The State of Arizona, please visit our benefits page
Retirement:
Mandatory participation in the Arizona Retirement System (ASRS) is required.
Contact Us:
For questions about this career opportunity, please contact ADOT Human Resources Recruitment via email at srecruitment@azdot.gov or phone call at (602) 712-8188 option 2.
The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by calling (602) 712-8188 option 3. Requests should be made as early as possible to allow sufficient time to arrange the accommodation. ADOT is an Equal Employment Opportunity Employer.
About Arizona Department of Health Services
Sourced by ZipRecruiter
Industry
Hospitals
Company size
501 - 1,000 Employees
Headquarters location
Phoenix, AZ, US
Year founded
1979