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Library Technology Assistant Jobs in Maryland (NOW HIRING)

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Library Technology Assistant information

What is a library technology assistant?

Library Technology Assistants are support staff who help manage and maintain the technological resources within a library. Their duties often include assisting patrons with computers and other digital devices, troubleshooting software and hardware issues, and helping with the use of library databases and digital catalog systems. They may also support library staff in implementing new technologies and provide basic training to users. The role requires strong technical skills, customer service abilities, and familiarity with library operations.

What does a library technology assistant do?

A Library Technology Assistant plays a crucial role in helping both staff and patrons navigate digital resources, troubleshoot technology issues, and learn to use library equipment such as computers, printers, and self-checkout stations. On a typical day, they may assist with setting up audio-visual equipment for events, updating the library’s website, or providing one-on-one tech help for patrons. This position often requires strong communication skills and patience, as well as the ability to quickly learn new software and technologies that the library adopts. Collaborating closely with librarians and IT staff, Library Technology Assistants ensure that digital services run smoothly and that users have positive experiences accessing library technology.

What are the key skills and qualifications needed to thrive as a library technology assistant?

To thrive as a Library Technology Assistant, you need strong computer literacy, knowledge of library science basics, and at least an associate degree or relevant certification. Familiarity with integrated library systems (ILS), digital cataloging tools, and troubleshooting hardware and software is typically required. Excellent customer service, attention to detail, and problem-solving abilities help you assist patrons and manage technology-related issues effectively. These skills ensure the smooth operation of digital resources and enhance the overall user experience in a modern library environment.

How to become a library technology assistant with no experience?

To become a library technology assistant with no experience, focus on developing basic computer skills, familiarity with library management software, and customer service abilities. Gaining relevant certifications or completing short courses in library technology or information systems can also improve your chances, and some positions may offer on-the-job training.

What degree do I need to be a library technology assistant?

A library technology assistant typically needs at least a high school diploma or equivalent; however, some positions may require an associate's degree or postsecondary certificate in library science, information technology, or a related field. Relevant skills include familiarity with library management systems and basic technical troubleshooting.

What qualifications do you need for a library technology assistant?

A library technology assistant typically needs a high school diploma or equivalent, along with basic computer skills and familiarity with library management systems or digital resources. Some positions may require knowledge of specific software, troubleshooting skills, or certifications in information technology. Relevant experience or coursework in library science or information technology can be beneficial.
Library Technology Assistant jobs near you
Infographic showing various Library Technology Assistant job openings in Maryland as of September 2026, with employment types broken down into 75% Full Time, and 25% Part Time. Highlights an 100% In-person job distribution.

Library Associate I - Branch 20

Jarrettsville, MD • On-site

Harford County Public Library
Libraries and Archives • 51 - 200 employees
Learn more about Harford County Public Libraryexternal

$19.29 - $25.44/hr

Other

Retirement

Posted 6 days ago

Job description

Position:
Library Associate I - Branch 20
Grade:
50
Department:
Reference
FLSA:
Non-Exempt
CBIZ Code:
301
Scheduled Hours:
20
Status:
Part-Time
Pay Type:
Hourly
Revised:
12/19, 04/19, 09/05
Public Service:
Yes
Essential Personnel:
No
Location:
Jarrettsville
Harford County Public Library offers a competitive compensation and benefits package. Starting wage, depending on candidate qualifications, is between $19.29 and $25.44 per hour. This position is eligible for the following benefits: deferred compensation 457(b) retirement plan, pension plan, employee assistance program, voluntary benefits and more.
Position Summary:
Performs a variety of reference services within a branch in order to assist customers in using the library and its services to their fullest advantage. Assists customers with locating materials, information, using electronic resources and emerging technologies. Plans and provides library programming. Meets minimum public service hours as defined by Library Administration.
Essential Duties:
  1. Performs a variety of reference services within a branch to encourage customers to check out materials;
  2. Assists the public in the use of library resources, including computer catalogs, indexes, computerized search systems, and the Internet;
  3. Performs in-depth reference searches and performing readers' advisory services;
  4. Plans, assembles, and arranges displays of materials to support popular topics;
  5. Conducts library tours and orientations;
  6. Provides information on library activities, facilities, rules, and services to customers;
  7. Provides library services to special populations and coordinating special programs such as summer readings, story times, or holiday programs;
  8. Prepares and compiles required reports and statistics;
  9. Maintains assigned collection(s);
  10. Manages and coordinates activities associated with assigned population;
  11. May develop training tools and conduct staff training;
  12. May plan, direct, or carry out special projects involving library promotion and outreach activities.
Standard Functions:
  1. Serves on committees and participates in workshops, seminars, and training as requested;
  2. Represents Library at various outreach activities, as needed;
  3. Notifies Supervisor with suggested ways to improve the efficiency and effectiveness of personnel and procedures and system-wide goals and objectives;
  4. Learns new skills and technologies to retain proficiency in areas of expertise;
  5. Is dependable and punctual;
  6. Maintains a positive, friendly, and cooperative attitude and provides consistent customer service;
  7. Upholds all library policies and procedures as defined in Harford County Public Library's Policies and Procedures Manual;
  8. Performs other duties as assigned.
Minimum Requirements:
  1. Bachelor's degree;
  2. Ability to attend Library Associate Training Program and to complete the program within 2 years after starting the program for Library Associate I;
  3. One or more years of related experience;
  4. Computer experience including internet, use of computer databases and downloading digital materials to a personal device;
  5. Ability to work day, evening, and weekends hours.
Knowledge, Skills and Abilities:
  1. Working knowledge of library practices and procedures, including accurate use of current reference and search tools and the standard automated library system;
  2. Working knowledge of the principles and practices of reference and reader's advisory services;
  3. Ability to operate relevant computer systems, including hardware and software, and office machines;
  4. Working knowledge of electronic resources, including the Internet and bibliographic utilities;
  5. Ability to train staff, volunteers, and other people as appropriate;
  6. Ability to develop and present programs;
  7. Ability to be adaptable, flexible and patient with customers and staff;
  8. Strong communication skills, both verbal and written;
  9. Strong customer service skills;
  10. Basic math skills.
Reporting Relationship: This position reports to the Branch Manager or Assistant Branch Manager. Does not supervise staff.
Work Environment:
  1. Work requires occasional physical effort in handling of light materials, up to 30 pounds, in non-strenuous work environment. For example, set up and take down of tables, chairs or other equipment for meetings or events, pushing/pulling of library carts.
  2. Environment includes moderate noises (i.e. an office with conversations, photocopiers, and/or computer printers).
  3. Work also involves standing or walking up to 60% of the time.
  4. Requires sitting and use of computer and keyboard for extended periods of time.
  5. Observes safe work place practices with uncluttered workspace, including office equipment, avoidance of trips and falls, proper lifting techniques and following fire regulations.
  6. Ability to travel to branch/outside locations is required.

Work Week:
Work schedule includes day, evening and weekend hours.
In addition to the specific duties and responsibilities of this job, it is the responsibility of every employee to comply with the Harford County Public Library's Values statement, customer service guidelines, and all other policies detailed in the Policies and Procedures Manual.
The above job description is not intended as, nor should it be construed as, exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job. The library administration reserves the right to change, modify, delete, and supplement job duties based on the organization's needs.
Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this job.
This and all library positions are eligible for system-wide transfer.
Harford County Public Library is an Equal Opportunity Employer.

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