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Library Technology Assistant Jobs in Maryland (NOW HIRING)

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Library Technology Assistant information

What is a library technology assistant?

Library Technology Assistants are support staff who help manage and maintain the technological resources within a library. Their duties often include assisting patrons with computers and other digital devices, troubleshooting software and hardware issues, and helping with the use of library databases and digital catalog systems. They may also support library staff in implementing new technologies and provide basic training to users. The role requires strong technical skills, customer service abilities, and familiarity with library operations.

What does a library technology assistant do?

A Library Technology Assistant plays a crucial role in helping both staff and patrons navigate digital resources, troubleshoot technology issues, and learn to use library equipment such as computers, printers, and self-checkout stations. On a typical day, they may assist with setting up audio-visual equipment for events, updating the library’s website, or providing one-on-one tech help for patrons. This position often requires strong communication skills and patience, as well as the ability to quickly learn new software and technologies that the library adopts. Collaborating closely with librarians and IT staff, Library Technology Assistants ensure that digital services run smoothly and that users have positive experiences accessing library technology.

What are the key skills and qualifications needed to thrive as a library technology assistant?

To thrive as a Library Technology Assistant, you need strong computer literacy, knowledge of library science basics, and at least an associate degree or relevant certification. Familiarity with integrated library systems (ILS), digital cataloging tools, and troubleshooting hardware and software is typically required. Excellent customer service, attention to detail, and problem-solving abilities help you assist patrons and manage technology-related issues effectively. These skills ensure the smooth operation of digital resources and enhance the overall user experience in a modern library environment.

How to become a library technology assistant with no experience?

To become a library technology assistant with no experience, focus on developing basic computer skills, familiarity with library management software, and customer service abilities. Gaining relevant certifications or completing short courses in library technology or information systems can also improve your chances, and some positions may offer on-the-job training.

What degree do I need to be a library technology assistant?

A library technology assistant typically needs at least a high school diploma or equivalent; however, some positions may require an associate's degree or postsecondary certificate in library science, information technology, or a related field. Relevant skills include familiarity with library management systems and basic technical troubleshooting.

What qualifications do you need for a library technology assistant?

A library technology assistant typically needs a high school diploma or equivalent, along with basic computer skills and familiarity with library management systems or digital resources. Some positions may require knowledge of specific software, troubleshooting skills, or certifications in information technology. Relevant experience or coursework in library science or information technology can be beneficial.
Library Technology Assistant jobs near you
Infographic showing various Library Technology Assistant job openings in Maryland as of September 2026, with employment types broken down into 75% Full Time, and 25% Part Time. Highlights an 100% In-person job distribution.

Library Technician II, Technical Services

Catonsville, MD • On-site

Community College of Baltimore County
Colleges, Universities, and Professional Schools • 1 - 5K employees
Learn more about Community College of Baltimore Countyexternal

$38K - $63K/yr

Part-time

Posted 9 days ago

Community College Of Baltimore County rating

8.8

Company rating: 8.8 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

48th of 633 rated colleges and universities

Job description

Class Description The purpose of this class is to facilitate borrowing, returning and reserving library materials for library customers, including faculty, staff, students and other library systems within Maryland, as well as support customer usage of library spaces and resources. Minimum Requirements High School diploma/GED and three years' experience working in a library, or Associate's Degree and one year of experience working in a library. Associate's Degree in Library and Information Technology preferred.

One year experience working with computers and Microsoft Office software and applications required. Experience with learning management software and library services platforms such as Sierra and SpringShare are preferred. One year of customer service experience is preferred.

Class Specific Essential Duties Assist library customers by reserving, checking-in, checking-out and renewing library materials. Answer general questions and provide information on library policies, procedures and programs; refer customers needing additional research assistance to librarians. Assist library customers with operating library computers, photocopiers, printers, scanners and other equipment provided for public use, including troubleshooting and working with college ITS and vendors to resolve issues.

Process and maintain library materials with attention to detail, accuracy, and in accordance with standard procedures. Ship, route, and move library materials. Provide guidance to part-time associates and student workers.

Essential Job Duties are intended to be examples of duties and are not intended to be all inclusive. There will be other duties as assigned. Position Specific Essential Duties Manage records in the circulation, cataloging, and acquisitions module of the integrated library system.

Provide courteous, hands-on customer service to students needing assistance with educational learning technology, such as MyCCBC applications, Microsoft Office, other software used for completing schoolwork and accessing the college network. Participate in print collection maintenance, such as inventory, shelf-reading, donation processing, and shifting. Responsible for opening and closing the library as required and keeping the public service desk area neat and organized.

Contribute to creating and maintaining a quality academic library atmosphere that is welcoming, organized, well-kept, safe and most of all conducive to learning. Support user experience and accessibility work for library resources and programs. Support the continuous functioning of the library's technology assets, including websites, software, and hardware resources.

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