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Library Technical Services Jobs in Wisconsin (NOW HIRING)

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Library Technical Services information

What is library technical services?

Library Technical Services refer to the behind-the-scenes operations in a library that support the acquisition, organization, and maintenance of library materials. This typically includes cataloging, processing, classifying, and preserving books, journals, and digital resources. Staff in technical services ensure that materials are accurately described and accessible in the library's catalog, making it easier for patrons to find and use resources. Their work is essential for the smooth functioning of the library, even though they may not interact directly with the public.

What are the key skills and qualifications needed to thrive in library technical services, and why are they important?

To thrive in Library Technical Services, you need knowledge of cataloging standards, metadata management, and library science principles, often supported by a relevant degree such as an MLIS. Familiarity with integrated library systems (ILS), classification tools like MARC or RDA, and digital resource management platforms is typically required. Attention to detail, analytical thinking, and effective teamwork are vital soft skills for this role. These skills ensure accurate organization, accessibility, and maintenance of library collections, which are essential for efficient information retrieval and user satisfaction.

What are some common challenges faced by professionals working in library technical services, and how can they be managed?

Professionals in Library Technical Services often encounter challenges such as staying updated with evolving cataloging standards, managing large volumes of materials, and integrating new technologies into existing library systems. Adapting to frequent changes in metadata standards like RDA and MARC requires continuous learning and collaboration with colleagues. Effective time management, regular training, and clear communication with other library departments can help address these challenges and ensure smooth workflows.

What is the difference between Library Technical Services vs Library Circulation Clerk?

AspectLibrary Technical ServicesLibrary Circulation Clerk
Primary ResponsibilitiesManaging cataloging, acquisitions, and processing library materialsChecking materials in/out, managing borrower accounts, and assisting patrons
Required SkillsKnowledge of cataloging standards, library management systems, attention to detailCustomer service, basic computer skills, organization
Work EnvironmentBack-office, technical departmentsPublic service areas, front desk
Common CertificationsALA-accredited library degree or relevant certificationsNone typically required, on-the-job training

Library Technical Services focuses on cataloging, acquisitions, and managing library collections behind the scenes, while Library Circulation Clerks handle day-to-day patron interactions and material checkouts. Both roles are essential but differ in responsibilities, skills, and work environment.

What are the most commonly searched types of Library Technical Services jobs in Wisconsin?

The most popular types of Library Technical Services jobs in Wisconsin are:

What cities in Wisconsin are hiring for Library Technical Services jobs?

Cities in Wisconsin with the most Library Technical Services job openings:

Library Technical Services jobs near you
Infographic showing various Library Technical Services job openings in Wisconsin as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 15% Part Time, and 3% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution.

IT Technical Documentation Intern (Hourly)*

Madison, WI • On-site

City of Madison, WI
See more jobs at City of Madison, WIexternal

$21.07/hr

Other

This job post has expired 2 days ago. Applications are no longer accepted.

City Of Madison (Wisconsin) rating

6.6

Company rating: 6.6 out of 10

Based on 15 frontline employees who took The Breakroom Quiz

Job description

Salary: $21.07 Hourly
Location : City County Building 210 Martin Luther King Jr. Blvd., Madison, WI
Job Type: HOURLY
Job Number: 2026-00249
Department: Information Technology
Opening Date: 08/25/2026
Closing Date: 9/8/2026 11:59 PM Central
Comp. Group/Range: 17/00
General Description
The IT Technical Documentation Intern supports the City's digital accessibility project by updating, improving, and maintaining Knowledge Base (KB) articles, as well as assisting with the intake, tracking, and coordination of PDF remediation tickets. The role blends technical writing, accessibility best practices, and operational support to help ensure digital content is usable by everyone.
Work Schedule and Logistics
  • Part-time (up to 20 hours per week) paid internship
  • Flexible work scheduling during normal business hours (8:00 am to 5:00 pm)
  • Primarily remote; may require equipment pick up or occasional meetings at Madison's City County Building located at 210 Martin Luther King Jr Blvd, Madison, WI 53703
  • Reports to the Digital Inclusion Coordinator/Digital Accessibility Project Manager
Required Skills
  • Technical Writing Skills - Ability to write clear, concise, user-friendly documentation
  • Attention to Detail - Strong ability to identify inconsistencies, formatting issues, and accessibility gaps
  • Organizational Skills - Comfortable managing multiple tasks, tickets, and maintaining documentation libraries
  • Communication Skills - Ability to work with subject matter experts (SMEs), engage with users, and translate technical concepts into plain language
  • Basic Digital Accessibility Knowledge - Familiarity with digital accessibility principles like alt text, headings, accessible document structure and screen readers
Preferred Skills/Experience
  • Experience with IT ticketing systems
  • Familiarity with Web Content Accessibility Guidelines (WCAG) criteria
  • Familiarity with PDF remediation
  • Coursework in IT, technical communication, user experience (UX), accessibility or related fields.

Black, Indigenous, people of color, women, trans, nonbinary, and individuals with disabilities are encouraged to apply. We value the unique blend of lived experiences and diverse perspectives that comes from non-traditional education pathways and the variety of transferrable skills each candidate brings to the table. We value diversity, equity, inclusion, and belonging. Even if every item on the job posting doesn't match your experience perfectly, we encourage you to apply and share how your skills and experience can best serve our community.
Examples of Duties and Responsibilities
  • PDF Remediation Ticket Support - Assist with managing incoming remediation requests via our IT Service Center, triaging tickets, validating requirements, and coordinating with internal teams and our vendor.
  • Quality Assurance (QA) - Perform basic accessibility checks on PDFs, ensuring formatting, structure and metadata meet standards.
  • Knowledge Base Updates - Review, revise, and submit accessibility-related knowledge base articles, ensuring content is accurate, clear, and aligned with standards.
  • Digital Accessibility Content Research - Gather information from subject matter experts (SMEs), users, and software documentation and create new guidance where needed.
  • Perform other related work as assigned.

Minimum Qualifications
  • Familiarity with the following:
    • Digital accessibility principles like alt text, headings, accessible document structure and screen readers;
    • Core principles and best practices of technical writing;
    • Principles and practices of digital organization; AND
    • Presenting technical information to non-technical audiences

Other combinations of experience, training, and education which can be demonstrated to result in possession of the knowledge, skills, and abilities required to perform the work of this position will also be considered.
The City of Madison strives to provide exceptional customer service to all its residents and visitors. Therefore, successful candidates will have demonstrated ability to effectively work with multicultural communities.
Special Requirements
Ability to meet the transportation requirements of the position.
Physical requirements:
Work is primarily sedentary in nature and performed in an office environment. Employees will be expected to sit or stand for extended periods of time while working on a computer and to use other standard office equipment, such as a telephone and copy machine.
*Payroll title for this position is Management Intern 1 (Hourly).
Hourly employees are eligible to earn sick leave and may qualify for other benefits depending on the number of hours worked. Please visit our for more information.
01
How much experience do you have applying digital accessibility principles like alt text, headings, accessible document structure and screen readers?
  • None
  • Some, but less than six (6) months
  • Six (6) months to less than one (1) year
  • One (1) to less than two (2) years
  • Two (2) or more years

02
Please describe how you gained experience applying digital accessibility principles.
03
How much experience do you have applying core principles and best practices of technical writing?
  • None
  • Some, but less than six (6) months
  • Six (6) months to less than one (1) year
  • One (1) to less than two (2) years
  • Two (2) or more years

04
Please describe how you gained experience applying principles and practices of technical writing.
05
How much experience do you have applying principles and practices of digital organization?
  • None
  • Some, but less than six (6) months
  • Six (6) months to less than one (1) year
  • One (1) to less than two (2) years
  • Two (2) or more years

06
Please describe how you gained experience applying principles and practices of digital organization.
07
How much experience do you have presenting technical information to non-technical audiences?
  • None
  • Some, but less than six (6) months
  • Six (6) months to less than one (1) year
  • One (1) to less than two (2) years
  • Two (2) or more years

08
Please describe your experience presenting technical information to non-technical audiences.
09
Please indicate if you have experience working with any of the following. (Check all that apply)
  • IT ticketing systems
  • Web Content Accessibility Guidelines (WCAG) criteria
  • PDF remediation
  • None of the above

10
Please indicate if you have completed coursework in any of the following. (Check all that apply)
  • Information Technology
  • Technical communication
  • User experience (UX)
  • Accessibility
  • Other related field(s)
  • None of the above

11
If you selected Other related field(s) above, please list the other related field(s) below.
12
Please list any coursework that you have completed in information technology, technical communication, user experience, accessibility, or other related fields.
Required Question

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