Library Service Jobs in Portland, OR (NOW HIRING)

Description The Oregon City Public Library is looking for a service-oriented, experienced, and enthusiastic person to serve as our Circulation Coordinator. The ideal candidate will have a passion for public or customer service, experience working in a busy library circulation environment, and experience coordinating and leading the daily activities of a team or workgroup. You'll work with a fun-loving, innovative, and passionate team of library superstars.

Your schedule will include evening and weekend work. Classification Summary Under the general direction of the Library Operations Manager, this position acts as a lead worker for the Library's Circulation division and is responsible for day-to-day coordination of division activities and work, oversight and coordination of projects and initiatives, and ongoing monitoring and reporting of division performance. Distinguishing Characteristics The Circulation Coordinator classification differs from the classifications in the Library Assistant series, in that the Circulation Coordinator: is responsible for the day-to-day coordination of division activities, including all circulation activities and processes (including check-in, check-out, holds, and coordination of shelving); uses the ILS (Integrated Library System) more extensively; and is responsible for collecting, preparing, and reporting division statistics and performance measures.

Within the parameters of established City and library policies, professional standards, budgetary guidelines, and strategic priorities, the Circulation Coordinator exercises considerable independent judgment and performs duties with limited supervision. By contrast, the work of circulation division positions within the Library Assistant series are coordinated and guided by the Circulation Coordinator. The Circulation Coordinator differs from classifications in the Librarian series, in that the Circulation Coordinator does not have responsibility for collection development, development and implementation of library programs, regular budgetary monitoring, and coordination or development of public relations or promotional activities.

The Circulation Coordinator is designated as a lead worker within the Library's Circulation division, and is responsible for: Day-to-day coordination of division activities. Distribution and review of division staff work. Informal problem-solving, performance monitoring, and coaching.

Notification of manager/director regarding issues or concerns which may result in disciplinary action. Examples of Duties Typical Duties and Responsibilities The list of duties is a representative sample of the work appropriate to this class and does not include all the duties or specific tasks that may be assigned to a particular position. The incumbent may perform a combination of some or all of the following duties: Serve as lead worker for a team of Library staff members.

See "Distinguishing Characteristics" section above for description of lead worker responsibilities. Responsible for day-to-day coordination of Circulation division activities throughout Library and at Circulation service desks/points (including Check-In Room and Check-Out Desk). Services provided by the Circulation division include but are not limited to check in/out of materials, shelving and pulling holds, performing patron account management assistance, answering phone calls, emptying book drop, snags processing, and issuing new Library cards.

Provide guidance and coaching to staff as they investigate and resolve concerns about patron accounts. Investigate and resolve more complicated or complex patron concerns, account issues, issues regarding snags and damaged items, and system problems reported by staff, patrons, and Library management; bill patrons for damaged items. As needed, take shifts or provide backup at Circulation service desks/points.

Process completed picklists and manage the holds inventory. Ensure that the automated materials handling (AMH) system is regularly cleaned and maintained. Monitor circulation performance measures and reports, such as clean hold shelf report, picklist completion reports, and shelving cart status.

Prepare and maintain statistical and other reports; create customized reports for a variety of operational and analytical purposes. Develop and provide onboarding training for new hires within area; ensure training material is up to date. Work closely with County ILS Administrator and County Materials Handling Coordinator to analyze and solve ILS and AMH problems; work closely with County Materials Handling Coordinator to manage daily pickups, deliveries, and processing of Courier deliveries.

Review and evaluate division procedures and implement procedural changes as necessary to improve efficiency and/or patron service; evaluate library policies and recommend changes/updates to library management; serve as an authority for communicating library circulation policies and decisions to the public and across the organization. Coordinate the Library's materials-related outreach programs and services including Books by Mail/Homebound, and Remote Book Locker services. Serve on various committees; develop and maintain professional relationships with other libraries, agencies, and organizations; attend professional conferences and meetings; remain knowledgeable of local demographics and regional/national library service trends.

May serve as person-in-charge as assigned or in absence of supervisor; respond to situations such as escalated patron inquiries, facility issues, incident reports, patron conflicts and exclusions, and staffing issues within guidelines and level of authority; contact appropriate City personnel and/or Library management according to procedures. Contribute to a positive, supportive, inclusive work environment. Perform other duties as assigned that support the overall objective of the position.

Typical Qualifications Minimum Qualifications Knowledge Principles and methods of leadership. Principles, methods, materials, and practices utilized in public libraries. Cataloging and library classification systems.

Understanding of computer operations in libraries, personal computer usage, word processing and other office software, databases, integrated library systems, and online library catalogs. Usage of the internet, including various online systems. Principles of business writing and report preparation.

English usage, spelling, grammar, punctuation. Principles and processes for providing quality customer service. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Skills and Abilities Ability to coordinate the activities and facilitate communication and collaboration of a work team. Skill with general office equipment, including but not limited to computer, printer, telephone, and copy machine. Skill with computer software and hardware including but not limited to web browsers, email clients, library-specific software and websites, office software (word-processing, spreadsheet, presentations), basic computer peripherals (including document printers, receipt printers, and barcode scanners).

Ability to welcome and embrace the diversity of people who come to the library, whether staff or patrons. Ability to address difficult or contentious issues in a professional, constructive manner. Ability to use sound judgment to solve problems and make good decisions.

Ability to communicate effectively, both orally and in writing. Ability to develop constructive and cooperative working relationships with others and maintain them over time. Ability to interpret and apply City/department policies and procedures in making work decisions and/or in providing information to others.

Ability to develop and execute plans to prioritize, organize, and complete work and achieve goals. Supplemental Information Education, Training, and Experience A typical way of obtaining the education, training, and experience required for the position includes: post high school/GED education, two years of progressive experience in library circulation operations, and one year of experience in a leadership, team lead, or supervisory position(s). Other equivalent levels of education, work experience, or relevant knowledge or acumen which would be sufficient to successfully perform the position's duties and coordinate the Circulation operations of the Library may also be considered.

Other Requirements Work schedules typically include evening and weekend hours. Position may require occasional meetings or activities outside normal working hours. May require a valid driver's license.

Working conditions/Physical and Mental Demands Frequent sitting; continuous talking and hearing both in person and over the phone; frequent keyboarding and repetitive motions of the hands/wrists; frequent walking and reaching; frequent bending, stooping, crouching, and/or kneeling; ability to lift 35 pounds, lift and carry 20 pounds, overhead reach 5 pounds, and push/pull 20 pounds. Duties may also involve exposure to dust and odor/fumes, including strong perfumes. The City of Oregon City is an Equal Opportunity Employer.

The City of Oregon City is an Equal Opportunity Employer; it is the City's policy to provide equal employment opportunities to all qualified persons without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, mental or physical disability, uniformed/military service or veteran's status, use of the worker's compensation system, expunged juvenile records, or any other protected status or activity in accordance with applicable law. It is the City's policy to make employment, internship, volunteer selection, etc. decisions based on its evaluation of an individual's qualifications, ability and contribution to the success of the City.

We will consider any equivalent combination of knowledge, skills, education, certifications, and experience to meet the minimum positions qualifications. If you are interested in applying for this position, we encourage you to think broadly about your background and skillset for the role. Studies have shown that many candidates are less likely to apply for a job if they do not believe they meet all of the hiring criteria.

Our talent acquisition goals include hiring the candidate who is best able to meet the performance objectives of this role. We therefore encourage persons with non-traditional skill sets and experiences to apply, and to take the time to explain how those skills and experiences qualify them for this role.