Job Id : CREQ250006
Job Title : ServiceNow Lead/Architect (Level: Manager)
Job Location: New York, New York
Client Interview : Yes
Job Duration : 6 Months
Job Description :
Implementation Strategy & Guidance
Solution Design & Configuration Advisory
Process Improvement & Automation
Integration Consulting
Platform Governance
Maintain deep knowledge of the overall ServiceNow implementation to assess and communicate the cross-platform impacts of requested changes or enhancements to the SPO module.Project Collaboration
Partner with implementation partners and internal project teams to successfully deploy new SPO functionalities and modules as business needs evolve.Upgrade Support
Provide implementation expertise during regular ServiceNow version upgrades to ensure the SPO module remains compliant and supported by the vendor.
Bachelor’s degree in Information Technology or a relevant technical field.
ServiceNow Certified Implementation Specialist (CIS) for Sourcing and Procurement Operations, or equivalent experience.
At least 5+ years of experience working with the ServiceNow platform, with strong, specific experience guiding the implementation and providing deep support for the SPO module.
Good familiarity with ITSM and the general ServiceNow platform.Strong understanding of ITIL principles and practices.Experience in defining and managing requirements for ServiceNow integrations.
Excellent analytical, problem-solving, and consultative communication and interpersonal skills.