IT Support Analyst
Indianapolis, IN · On-site
Other information: SKILLS • Associate degree, preferably in STEM field; or 2 to 3 years of ... in supporting hospitality-based technology preferred. • Knowledge of MS Office, Active Directory ...
New
IT Support Analyst
Indianapolis, IN · On-site
Other information: SKILLS • Associate degree, preferably in STEM field; or 2 to 3 years of ... in supporting hospitality-based technology preferred. • Knowledge of MS Office, Active Directory ...
New
IT Support Specialist
Clinton, IN · On-site
$27 - $30/hr
IT Support Technician Overview We are seeking a highly experienced IT Support Technician to join a ... Expert Level Job Type & Location This is a Contract position based out of Clinton, IN. Pay and ...
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IT Support Specialist
Clinton, IN · On-site
$27 - $30/hr
IT Support Technician Overview We are seeking a highly experienced IT Support Technician to join a ... Expert Level Job Type & Location This is a Contract position based out of Clinton, IN. Pay and ...
Desktop Support Technician Level II
Grissom Air Reserve Base, IN · On-site
$20 - $24/hr
Experience as a desktop support technician or equivalent (IT Support, IT Tech, etc.) * Capabilities ... Quantum Sky engineers the advantage across cyber, networks, software, and quantum because the ...
Desktop Support Technician Level II
Grissom Air Reserve Base, IN · On-site
$20 - $24/hr
Experience as a desktop support technician or equivalent (IT Support, IT Tech, etc.) * Capabilities ... Quantum Sky engineers the advantage across cyber, networks, software, and quantum because the ...
Experience as a desktop support technician or equivalent (IT Support, IT Tech, etc.) * Capabilities ... Quantum Sky engineers the advantage across cyber, networks, software, and quantum because the ...
Experience as a desktop support technician or equivalent (IT Support, IT Tech, etc.) * Capabilities ... Quantum Sky engineers the advantage across cyber, networks, software, and quantum because the ...
Desktop Support Technician Level II
Grissom Air Reserve Base, IN · On-site
$24.51/hr
Experience as a desktop support technician or equivalent (IT Support, IT Tech, etc.) * Capabilities ... Quantum Sky engineers the advantage across cyber, networks, software, and quantum because the ...
Desktop Support Technician Level II
Grissom Air Reserve Base, IN · On-site
$24.51/hr
Experience as a desktop support technician or equivalent (IT Support, IT Tech, etc.) * Capabilities ... Quantum Sky engineers the advantage across cyber, networks, software, and quantum because the ...
Desktop Support Technician Level II
Grissom Air Reserve Base, IN · On-site
$20 - $24/hr
Experience as a desktop support technician or equivalent (IT Support, IT Tech, etc.) * Capabilities ... Quantum Sky engineers the advantage across cyber, networks, software, and quantum because the ...
Desktop Support Technician Level II
Grissom Air Reserve Base, IN · On-site
$20 - $24/hr
Experience as a desktop support technician or equivalent (IT Support, IT Tech, etc.) * Capabilities ... Quantum Sky engineers the advantage across cyber, networks, software, and quantum because the ...
Information Technology Specialist with Security Clearance
Crane, IN · On-site
$28.14/hr
Information Technology Specialist, IT Specialist, Systems Administrator, Network Administrator, Network Support, Infrastructure Support, Technical Support Specialist, CCNA, Security+, IAT Level II, ...
Information Technology Specialist with Security Clearance
Crane, IN · On-site
$28.14/hr
Information Technology Specialist, IT Specialist, Systems Administrator, Network Administrator, Network Support, Infrastructure Support, Technical Support Specialist, CCNA, Security+, IAT Level II, ...
IT Support Specialist
Fort Wayne, IN · On-site
$18 - $24/hr
The main responsibilities of the IT Support Specialist is the maintenance of all computer systems ... 2. Operate as a world class supplier for the mutual benefit of both our customers and our ...
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IT Support Specialist
Fort Wayne, IN · On-site
$18 - $24/hr
The main responsibilities of the IT Support Specialist is the maintenance of all computer systems ... 2. Operate as a world class supplier for the mutual benefit of both our customers and our ...
IT Support Analyst
West Lafayette, IN · On-site
As an IT Support Analyst, you will play a key role in keeping our end user systems running smoothly across the company. You will take on a wide range of responsibilities, from troubleshooting ...
IT Support Analyst
West Lafayette, IN · On-site
As an IT Support Analyst, you will play a key role in keeping our end user systems running smoothly across the company. You will take on a wide range of responsibilities, from troubleshooting ...
IT Support Analyst
West Lafayette, IN · On-site
As an IT Support Analyst, you will play a key role in keeping our end user systems running smoothly across the company. You will take on a wide range of responsibilities, from troubleshooting ...
IT Support Analyst
West Lafayette, IN · On-site
As an IT Support Analyst, you will play a key role in keeping our end user systems running smoothly across the company. You will take on a wide range of responsibilities, from troubleshooting ...
Warehouse IT Support Specialist Our client is seeking a hands-on Warehouse IT Support Specialist to ... , Engineering, and Interactive Design disciplines servicing startups to enterprise clients ...
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Warehouse IT Support Specialist Our client is seeking a hands-on Warehouse IT Support Specialist to ... , Engineering, and Interactive Design disciplines servicing startups to enterprise clients ...
IT Support Specialist
Fishers, IN · On-site
We're looking for an IT Support Specialist who can keep our people connected, productive, and (mostly) frustration-free when technology decides to misbehave. In this entry level role, we are looking ...
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IT Support Specialist
Fishers, IN · On-site
We're looking for an IT Support Specialist who can keep our people connected, productive, and (mostly) frustration-free when technology decides to misbehave. In this entry level role, we are looking ...
IT Site Support
Frankfort, IN · On-site
$20.25 - $27.75/hr
Responsibilities include second-level incidents, problems and request management; maintenance ... Partners with plant leadership, production teams, maintenance, engineering, and enterprise IT teams ...
IT Site Support
Frankfort, IN · On-site
$20.25 - $27.75/hr
Responsibilities include second-level incidents, problems and request management; maintenance ... Partners with plant leadership, production teams, maintenance, engineering, and enterprise IT teams ...
IT Support Technician
$20 - $22/hr
We are seeking an IT Support Technician to provide centralized technical support for end users ... Provide first-level technical support through phone, email, ticketing systems, and in-person ...
IT Support Technician
$20 - $22/hr
We are seeking an IT Support Technician to provide centralized technical support for end users ... Provide first-level technical support through phone, email, ticketing systems, and in-person ...
IT Support Specialist
Indianapolis, IN · Remote
$29 - $37/hr
Position Overview GEO Academies is seeking an IT Support Specialist to provide reliable technical assistance to employees and support the organization's day-to-day technology operations. This ...
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IT Support Specialist
Indianapolis, IN · Remote
$29 - $37/hr
Position Overview GEO Academies is seeking an IT Support Specialist to provide reliable technical assistance to employees and support the organization's day-to-day technology operations. This ...
IT Support Technician
Brownsburg, IN · On-site
$20.50 - $28/hr
The Information Technology (IT) Support Specialist supports day-to-day endpoint, mobility, and ... This role is responsible for Tier 2 escalation support, Microsoft Intune management for iOS/iPadOS ...
IT Support Technician
Brownsburg, IN · On-site
$20.50 - $28/hr
The Information Technology (IT) Support Specialist supports day-to-day endpoint, mobility, and ... This role is responsible for Tier 2 escalation support, Microsoft Intune management for iOS/iPadOS ...
Warehouse IT Support Specialist (Onsite)
Plainfield, IN · On-site
$35 - $40/hr
Warehouse IT Support Specialist Our client is seeking a hands-on Warehouse IT Support Specialist to ... , Engineering, and Interactive Design disciplines servicing startups to enterprise clients ...
Warehouse IT Support Specialist (Onsite)
Plainfield, IN · On-site
$35 - $40/hr
Warehouse IT Support Specialist Our client is seeking a hands-on Warehouse IT Support Specialist to ... , Engineering, and Interactive Design disciplines servicing startups to enterprise clients ...
IT Support Technician
Brownsburg, IN · Hybrid
$20.50 - $28/hr
The Information Technology (IT) Support Specialist supports day-to-day endpoint, mobility, and ... This role is responsible for Tier 2 escalation support, Microsoft Intune management for iOS/iPadOS ...
IT Support Technician
Brownsburg, IN · Hybrid
$20.50 - $28/hr
The Information Technology (IT) Support Specialist supports day-to-day endpoint, mobility, and ... This role is responsible for Tier 2 escalation support, Microsoft Intune management for iOS/iPadOS ...
IT Support Technician
Brownsburg, IN · On-site
$20.50 - $28/hr
The Information Technology (IT) Support Specialist supports day-to-day endpoint, mobility, and ... This role is responsible for Tier 2 escalation support, Microsoft Intune management for iOS/iPadOS ...
IT Support Technician
Brownsburg, IN · On-site
$20.50 - $28/hr
The Information Technology (IT) Support Specialist supports day-to-day endpoint, mobility, and ... This role is responsible for Tier 2 escalation support, Microsoft Intune management for iOS/iPadOS ...
IT Support Technician
South Bend, IN · On-site
$20 - $22/hr
We are seeking an IT Support Technician to provide centralized technical support for end users ... Provide first-level technical support through phone, email, ticketing systems, and in-person ...
Quick apply
IT Support Technician
South Bend, IN · On-site
$20 - $22/hr
We are seeking an IT Support Technician to provide centralized technical support for end users ... Provide first-level technical support through phone, email, ticketing systems, and in-person ...
Level 2 It Support Engineer information
What is a Level 2 IT Support Engineer?
Level 2 IT Support Engineers are technical professionals who handle more complex IT issues that cannot be resolved by first-line (Level 1) support. They diagnose and troubleshoot hardware, software, and network problems, often working directly with users and escalating the most challenging issues to Level 3 specialists if needed. Their responsibilities include in-depth problem analysis, remote or onsite support, and ensuring efficient resolution to minimize downtime. Level 2 engineers also document solutions, contribute to knowledge bases, and may assist in training junior staff. They play a key role in maintaining smooth IT operations within organizations.
What are the key skills and qualifications needed to thrive as a Level 2 IT Support Engineer?
To thrive as a Level 2 IT Support Engineer, you need strong troubleshooting abilities, in-depth knowledge of operating systems and networks, and typically a diploma or degree in IT or a related field. Familiarity with ticketing systems like ServiceNow, remote desktop tools, and certifications such as CompTIA A+ or Microsoft Certified: Azure Fundamentals are commonly expected. Excellent communication, patience, and problem-solving skills help you efficiently resolve user issues and collaborate with colleagues. These competencies ensure timely resolution of complex technical problems, minimizing downtime and maintaining business productivity.
How does a Level 2 IT Support Engineer typically interact with other IT teams and end-users?
Level 2 IT Support Engineers often act as a bridge between Level 1 support staff and more specialized IT teams. They handle escalated issues that require deeper technical expertise, collaborating closely with Level 1 technicians to gather background information and with Level 3 engineers or system administrators for advanced troubleshooting. Regular communication with end-users is also a key part of the role, as Level 2 engineers must provide clear updates, set expectations, and ensure issues are resolved efficiently. This collaborative environment helps build strong problem-solving skills and offers exposure to various IT domains, supporting career growth.
What is the difference between Level 2 It Support Engineer vs Level 1 It Support Technician?
| Aspect | Level 2 It Support Engineer | Level 1 It Support Technician |
|---|---|---|
| Certifications | CompTIA A+, Network+, Microsoft Certified | CompTIA A+ often sufficient |
| Responsibilities | Advanced troubleshooting, network issues, escalations | Basic support, password resets, hardware setup |
| Work Environment | Helpdesk, on-site, remote support | Helpdesk, on-site, remote support |
| Skills | Networking, OS troubleshooting, problem escalation | Basic hardware/software support, customer service |
The Level 2 It Support Engineer typically handles more complex issues, requiring advanced skills and certifications, while the Level 1 It Support Technician focuses on basic support tasks. The roles often overlap in work environment but differ in responsibility scope and technical expertise.
What cities in Indiana are hiring for Level 2 It Support Engineer jobs?
Cities in Indiana with the most Level 2 It Support Engineer job openings:
IT Support Analyst
Indianapolis, IN • On-site
White Lodging Services Corp
• Traveler Accommodation • 5 - 10K employees5,001 - 10,000 employees
Full-time
Posted 3 days ago
New
White Lodging rating
6.9
Based on 44 frontline employees who took The Breakroom Quiz
Job description
Summary:
Under the supervision of the IT Director, the IT Support Analyst provides maintenance and assistance for all internal and external guest requests as pertaining to computing and network issues. The IT Support Analyst will coach users in the effective use of systems, applications, prepares documentation and provides assistance to both internal and external guests.
Responsibilities:
• Installing, configuring and upgrading PCs, laptops and related equipment.
• Diagnosing and troubleshooting both common and unusual hardware and software problems.
• Performing preventive maintenance on the organization's technology.
• Installing required software patches, ensuring the connectivity of PCs, laptops, guests internet issues, handhelds and other computing devices to both the local area network (LAN) and wide area network.
• Misc. hotel technology projects including low voltage cabling and basic mounting.
• Administration and repair of critical systems (PMS, POS, PBX, FTG...) in coordination with respective vendor.
• Server Backups.
• Setting up and maintaining locally connected and networked printers.
• Connecting needed peripheral equipment.
Other information:
SKILLS
• Associate degree, preferably in STEM field; or 2 to 3 years of relevant work experience
• A+ Certification
• Ability to communicate technology simply, effectively, both oral and written, with internal and external guests.
• Solid attention to detail and organization with proven follow up and follow through practices.
• Strong analytical skills, with a solid understanding of IT standards and company policies.
• Past experience in supporting hospitality-based technology preferred.
• Knowledge of MS Office, Active Directory and Networking environment.
Under the supervision of the IT Director, the IT Support Analyst provides maintenance and assistance for all internal and external guest requests as pertaining to computing and network issues. The IT Support Analyst will coach users in the effective use of systems, applications, prepares documentation and provides assistance to both internal and external guests.
Responsibilities:
• Installing, configuring and upgrading PCs, laptops and related equipment.
• Diagnosing and troubleshooting both common and unusual hardware and software problems.
• Performing preventive maintenance on the organization's technology.
• Installing required software patches, ensuring the connectivity of PCs, laptops, guests internet issues, handhelds and other computing devices to both the local area network (LAN) and wide area network.
• Misc. hotel technology projects including low voltage cabling and basic mounting.
• Administration and repair of critical systems (PMS, POS, PBX, FTG...) in coordination with respective vendor.
• Server Backups.
• Setting up and maintaining locally connected and networked printers.
• Connecting needed peripheral equipment.
Other information:
SKILLS
• Associate degree, preferably in STEM field; or 2 to 3 years of relevant work experience
• A+ Certification
• Ability to communicate technology simply, effectively, both oral and written, with internal and external guests.
• Solid attention to detail and organization with proven follow up and follow through practices.
• Strong analytical skills, with a solid understanding of IT standards and company policies.
• Past experience in supporting hospitality-based technology preferred.
• Knowledge of MS Office, Active Directory and Networking environment.
What White Lodging employees say
Pay
Benefits
Hours and flexibility
Workplace
Get the full story on Breakroom
About White Lodging
Sourced by ZipRecruiter
Industry
Traveler accommodation
Company size
5,001 - 10,000 Employees
Headquarters location
Merrillville, IN, US