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Level 2 It Support Engineer Jobs in Indiana (NOW HIRING)

IntelliPro Group Inc.

IT Engineer

Whitestown, IN · On-site

$25 - $30/hr

... efficiently while maintaining a high level of professionalism and customer support ... Follow IT processes and contribute to documentation and knowledge base Requirements: * 2+ years of ...

IntelliPro Group Inc.

IT Engineer

Whitestown, IN · On-site

... efficiently while maintaining a high level of professionalism and customer support ... Follow IT processes and contribute to documentation and knowledge base Requirements: * 2+ years of ...

IMI

Tier 2 IT Support Tech

Indianapolis, IN · On-site

$20.50 - $28.25/hr

First escalation point for the IT Support Technicians. * Provide technical support to end-users on various technical issues and problems relating to hardware, software, and peripherals. * Install ...

IntelliPro

IT Engineer

Whitestown, IN · On-site

As an IT Support Engineer, you will support day-to-day IT operations within a warehouse environment ... Required : • 2+ years of experience in IT support or helpdesk roles • Hands-on experience with ...

Lippert

IT Support Specialist II

Mishawaka, IN · On-site

Lippert is a leading, global manufacturer and supplier of highly engineered products and customized ... They will function as on-sire support and provide both level 1 and level 2 support as needed. All ...

Lippert

IT Support Specialist II

Mishawaka, IN · On-site

Lippert is a leading, global manufacturer and supplier of highly engineered products and customized ... They will function as on-sire support and provide both level 1 and level 2 support as needed. All ...

Lippert

IT Support Specialist II

Mishawaka, IN · On-site

Lippert is a leading, global manufacturer and supplier of highly engineered products and customized ... They will function as on-sire support and provide both level 1 and level 2 support as needed. All ...

Ivy Tech

IT Support (Evansville)

Evansville, IN · On-site

$18 - $19.25/hr

... Service Level Agreement (SLA) and that the communication documented within cases/incidents is ... two years * Basic life insurance equal to annual salary paid by the College, with optional ...

Ivy Tech

IT Support (Evansville)

Evansville, IN · On-site

$18 - $19.25/hr

... Service Level Agreement (SLA) and that the communication documented within cases/incidents is ... two years * Basic life insurance equal to annual salary paid by the College, with optional ...

Brehob

Be Seen First

IT Support

Indianapolis, IN · On-site

$20.50 - $28.25/hr

... 2. Key Responsibilities · Provide technical support in person as well as via phone, email, or ... troubleshooting and programming. · Set up new equipment for new employees including laptops ...

Carter Logistics LLC

IT Support Specialist

Anderson, IN · On-site

$21 - $24/hr

... IT Support Specialist I is the first level of contact for providing technical assistance ... High School Diploma or GED required. 2+ years working with some of the technologies. EXPERIENCE

TEKsystems

IT Support Technician

South Bend, IN

$20 - $22/hr

IT Support TechnicianOverview We are seeking an experienced IT Support Technician to provide ... Provide first-level technical support via phone, email, ticketing systems, and walk-up interactions.

Revel Staffing

IT Support Supervisor

Fort Wayne, IN · Remote

We are seeking an experienced IT Support Supervisor to lead a remote team focused on IT training, ... High school diploma or equivalent plus at least 2 years of IT operations experience * Active HIPAA ...

TEKsystems

IT Support Technician

South Bend, IN

$20 - $22/hr

IT Support TechnicianOverview We are seeking an experienced IT Support Technician to provide ... Provide first-level technical support via phone, email, ticketing systems, and walk-up interactions.

TEKsystems

IT Support Specialist

Clinton, IN

$27 - $30/hr

IT Support Technician Overview We are seeking a highly experienced IT Support Technician to join a ... Expert Level Job Type & Location This is a Contract position based out of Clinton, IN. Pay and ...

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Level 2 It Support Engineer information

What is a Level 2 IT Support Engineer?

Level 2 IT Support Engineers are technical professionals who handle more complex IT issues that cannot be resolved by first-line (Level 1) support. They diagnose and troubleshoot hardware, software, and network problems, often working directly with users and escalating the most challenging issues to Level 3 specialists if needed. Their responsibilities include in-depth problem analysis, remote or onsite support, and ensuring efficient resolution to minimize downtime. Level 2 engineers also document solutions, contribute to knowledge bases, and may assist in training junior staff. They play a key role in maintaining smooth IT operations within organizations.

What are the key skills and qualifications needed to thrive as a Level 2 IT Support Engineer?

To thrive as a Level 2 IT Support Engineer, you need strong troubleshooting abilities, in-depth knowledge of operating systems and networks, and typically a diploma or degree in IT or a related field. Familiarity with ticketing systems like ServiceNow, remote desktop tools, and certifications such as CompTIA A+ or Microsoft Certified: Azure Fundamentals are commonly expected. Excellent communication, patience, and problem-solving skills help you efficiently resolve user issues and collaborate with colleagues. These competencies ensure timely resolution of complex technical problems, minimizing downtime and maintaining business productivity.

How does a Level 2 IT Support Engineer typically interact with other IT teams and end-users?

Level 2 IT Support Engineers often act as a bridge between Level 1 support staff and more specialized IT teams. They handle escalated issues that require deeper technical expertise, collaborating closely with Level 1 technicians to gather background information and with Level 3 engineers or system administrators for advanced troubleshooting. Regular communication with end-users is also a key part of the role, as Level 2 engineers must provide clear updates, set expectations, and ensure issues are resolved efficiently. This collaborative environment helps build strong problem-solving skills and offers exposure to various IT domains, supporting career growth.

What is the difference between Level 2 It Support Engineer vs Level 1 It Support Technician?

AspectLevel 2 It Support EngineerLevel 1 It Support Technician
CertificationsCompTIA A+, Network+, Microsoft CertifiedCompTIA A+ often sufficient
ResponsibilitiesAdvanced troubleshooting, network issues, escalationsBasic support, password resets, hardware setup
Work EnvironmentHelpdesk, on-site, remote supportHelpdesk, on-site, remote support
SkillsNetworking, OS troubleshooting, problem escalationBasic hardware/software support, customer service

The Level 2 It Support Engineer typically handles more complex issues, requiring advanced skills and certifications, while the Level 1 It Support Technician focuses on basic support tasks. The roles often overlap in work environment but differ in responsibility scope and technical expertise.

What cities in Indiana are hiring for Level 2 It Support Engineer jobs?

Cities in Indiana with the most Level 2 It Support Engineer job openings:

Level 2 It Support Engineer jobs near you

IT Support Engineer

Indianapolis, IN • On-site

PROTRANS INTERNATIONAL LLC
Transportation and Warehousing • 501 - 1,000 employees
Learn more about PROTRANS INTERNATIONAL LLCexternal

Full-time

Re-posted 22 days ago

Job description

ProTrans International  ---- IT Operations, Support Engineer

Schedule:  To be eligible for this role, candidates  MUST BE ABLE TO WORK 100% on site - Monday - Friday 8-5pm with occasional overnight travel to ProTrans sites for special projects. 


Your role will be diverse in responsibilities including supporting a variety of services, managing projects and acting as an escalation point for end user support. Examples of services that the team supports include storage, backup, email, asset management and hardware imaging. While many of these services will be owned by another team, you will assist in maintaining them and serving as an admin and consulting with users on issues and workflows that relate to the services. Additional responsibilities include serving as a point of escalation for user support issues that may include service-related problems, complex technical issues and sensitive cases. While carrying out these responsibilities you will be expected to serve as a senior member of a Customer Focused team who solve problems and look for ways to improve operations.


KEY RESPONSIBILITIES

· Provide support for escalated tickets from growing multi-site user base and environments.

· Provide technical expertise and hands-on support to end users across the organization.

· Participate in the development, implementation and administration of processes and procedures to ensure the reliability, recoverability, and optimum performance of organization services.

· Work in tandem with the rest of the IT Operations team to uphold system SLAs with a rotating On-call schedule for production support issues.

· Direct internal and external service provider engagements, as needed, in the processing of support requests for effective and timely resolution of issues.

· Research, procure, and vet new hardware and software solutions as directed by manager.

· Coordinate and oversee a wide range of IT projects. Work with key stakeholders to thoroughly outline tasks and deliver results.

· Maintain relationships with key internal stakeholders to understand and adapt to new solutions and impactful changes as well as assist in delivering continuous improvements.

· Preparing and imaging PCs for distribution.

· Maintain internal and user facing documentation for all managed services.


BASIC QUALIFICATIONS

· 2+ years of related industry experience in an enterprise environment supporting users and their hardware and software.
 · Willingness to travel on occasion to remote offices domestically and internationally.
 · Experience supporting Windows Desktops and Servers.
 · Experience with AD Systems Administration 

· Experience with managing or deploying enterprise services such as Active Directory, Office365, DHCP, DNS, File Services and client imaging.
 · Experience leading project work independently.
 · Willingness to travel on occasion to remote offices domestically and internationally.
 · Able to lift 50 lbs as well as standing and walking during 8 hour shifts.

· Must have or able to obtain a Passport for international travel.

· Other responsibilities as specified by manager.

· Candidate must be results oriented and delivery focused with demonstrated experience working with corporate users and engineering teams.
 · Analytical abilities and proven problem-solving skills; must be a real troubleshooter who excels at spotting issues and monitoring problems.



PREFERRED QUALIFICATIONS

· Undergraduate degree in an IT discipline.
 · Microsoft Certification(s)
 · Experience with Powershell scripting.
 · Demonstrated knowledge of networking concepts.


 



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