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Level 2 Desktop Engineer Jobs in Florida (NOW HIRING)

SmartChoice

Level II Engineer

Saint Petersburg, FL · On-site

$60 - $80/hr

About the Role The Tier II Engineer will be responsible for resolving inbound customer service and ... Handle incident and service requests; resolve them within the agreed Service Level Agreement

SmartChoice, LLC

Level II Engineer

Saint Petersburg, FL · On-site

$60 - $80/hr

About the role The Tier II Engineer will be responsible for resolving inbound customer service and ... Handle incident and service requests; resolve them within the agreed Service Level Agreement

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Level 2 Desktop Engineer information

What is a level 2 desktop engineer support job description?

A Level 2 Desktop Engineer provides technical support for desktop hardware, software, and network issues, often handling more complex problems than Level 1 support. They troubleshoot, resolve user issues, install and configure systems, and may assist with system upgrades and maintenance, typically working in a helpdesk or IT support environment. Strong knowledge of operating systems, remote support tools, and customer service skills are essential for this role.

What is the role of a Level 2 Desktop Engineer?

A Level 2 Desktop Engineer is responsible for troubleshooting and resolving hardware, software, and network issues on desktop computers and related devices. They provide technical support, perform system upgrades, and may assist with user account management, often using remote tools and following established procedures.

What cities in Florida are hiring for Level 2 Desktop Engineer jobs?

Cities in Florida with the most Level 2 Desktop Engineer job openings:

Desktop Endpoint Engineer

Port Saint Lucie, FL • On-site

Converge Resources
Recruiting and Staffing Services • 1 - 10 employees
Learn more about Converge Resourcesexternal

Full-time

Re-posted 26 days ago

Job description

Job Description Desktop Endpoint Engineer Location: Port St. Lucie, Florida area - On-site Industry: Banking / Financial Services Position Overview Seacoast Bank is seeking a hands-on Desktop Engineer to support and improve its enterprise Windows endpoint environment. This role will focus on application packaging, software deployment, patching, vulnerability remediation, endpoint compliance, automation, and Tier 2 troubleshooting.

Key Responsibilities Package, test, and deploy applications using Microsoft Configuration Manager/SCCM and Microsoft Intune. Manage Windows, Microsoft 365, third-party application, and security patch deployments. Review vulnerability findings, validate affected devices, and drive remediation through completion.

Support Windows 11 servicing, feature updates, upgrade testing, and post-deployment troubleshooting. Create and maintain Intune policies, Group Policy configurations, compliance policies, and remediation scripts. Use PowerShell to automate endpoint remediation, reporting, and support tasks.

Troubleshoot failed deployments, patching issues, configuration drift, application problems, and device compliance issues. Review endpoint logs, event logs, deployment dashboards, and compliance reports to identify root causes. Provide Tier 2 escalation support for complex endpoint and application issues.

Maintain technical documentation and follow established change management processes. Required Qualifications Enterprise desktop engineering, endpoint administration, or end-user computing experience. Hands-on experience with Microsoft Configuration Manager/SCCM and Microsoft Intune.

Experience with application packaging, software deployment, and patch management. Strong Windows 11, Microsoft 365 Apps, and Group Policy experience. Experience supporting vulnerability remediation and endpoint compliance.

PowerShell scripting experience. Strong troubleshooting, documentation, and communication skills. Experience providing Tier 2 desktop or endpoint support.

Preferred Qualifications Azure Virtual Desktop Windows Autopilot Intune Win32 application packaging Third-party application packaging Certificate management Relevant Microsoft certifications Occasional after-hours support may be required for maintenance, urgent remediation, or business-impacting issues.

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