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Level 2 Desktop Engineer Jobs in Arizona (NOW HIRING)

Apex Systems

Desktop Support

Phoenix, AZ · On-site

$20 - $25.50/hr

We are seeking a highly skilled and customer-focused Level 2 Desktop Support Technician to provide technical support across macOS and Windows environments. This role requires strong troubleshooting ...

All Copy Products

Level 2 Support Engineer

Chandler, AZ · On-site

$25 - $32/hr

Our Verticomm team is expanding, and we are currently seeking a talented Level 2 Engineer to work ... This relates to all technology, including Desktop/Laptop workstations, servers, firewalls, switches ...

All Copy Products

Level 2 Support Engineer

Chandler, AZ · On-site

$25 - $32/hr

Our Verticomm team is expanding, and we are currently seeking a talented Level 2 Engineer to work ... This relates to all technology, including Desktop/Laptop workstations, servers, firewalls, switches ...

Northrop Grumman

Test Engineer (Level 2)

Chandler, AZ · On-site

$72K - $108K/yr

Northrop Grumman's Space Sector is seeking a Test Engineer - Level 2 to join our team in Chandler, AZ. This position is 100% onsite and cannot accommodate telecommute work. Relocation assistance is ...

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Level 2 Desktop Engineer information

What is a level 2 desktop engineer support job description?

A Level 2 Desktop Engineer provides technical support for desktop hardware, software, and network issues, often handling more complex problems than Level 1 support. They troubleshoot, resolve user issues, install and configure systems, and may assist with system upgrades and maintenance, typically working in a helpdesk or IT support environment. Strong knowledge of operating systems, remote support tools, and customer service skills are essential for this role.

What is the role of a Level 2 Desktop Engineer?

A Level 2 Desktop Engineer is responsible for troubleshooting and resolving hardware, software, and network issues on desktop computers and related devices. They provide technical support, perform system upgrades, and may assist with user account management, often using remote tools and following established procedures.

What cities in Arizona are hiring for Level 2 Desktop Engineer jobs?

Cities in Arizona with the most Level 2 Desktop Engineer job openings:

Infographic showing various Level 2 Desktop Engineer job openings in Arizona as of August 2026, with employment types broken down into 92% Full Time, 4% Part Time, and 4% Contract. Highlights an 84% Physical, 6% Hybrid, and 10% Remote job distribution.

Desktop Support Engineer

Phoenix, AZ • On-site

Tata Consultancy Service Limited
IT Services • 10K+ employees
Learn more about Tata Consultancy Service Limitedexternal

$60K - $65K/yr

Full-time

Re-posted 2 hours ago

Tata Consultancy Services rating

6.5

Company rating: 6.5 out of 10

Based on 21 frontline employees who took The Breakroom Quiz

Job description

Desktop Support Engineer
Roles & Responsibilities
Onsite Desktop Technician Level 2 support at San Diego, Las Vegas, Westlake, CA and Irving Texas hub offices. The Desktop Support Technician is responsible for delivering high-quality, end-user support across the organization, with a strong focus on customer experience, VIP/executive support, and reliable technical service delivery. This role provides hands-on and remote support for hardware, software, and enterprise systems while ensuring minimal disruption to business operations. This position includes technical expertise with strong interpersonal skills, enabling them to deliver a white-glove support experience, particularly for executive leadership and high-priority users.
Service Tasks, Deliverables, and Assumptions: Vendor will provide the Services, including any inherent tasks, and deliver the Deliverables to Customer as described in each Service Task below. Notwithstanding any other Specifications, at a minimum all Deliverables provided by Vendor under this SOW will be of sufficient detail based on their description.
3.2.1 Service Task 1: Onsite Desktop Technician Level 2 support
1. Tasks: Vendor shall provide onsite Desktop Technician Level 2 support at San Diego, Las Vegas, Westlake and Irvine TX hub offices, including but not limited to the following activities:
1. Key Responsibilities
o Customer Service & End-User Support
§ Provide responsive, professional, and courteous technical support to all end users
§ Deliver a high-quality customer experience by communicating clearly and setting expectations
§ Maintain ownership of incidents and service requests from initiation through resolution
§ Ensure timely updates and accurate documentation within the ticketing system
o VIP / Executive Support
§ Provide white-glove technical support to executive leadership and VIP users
§ Anticipate and proactively address technical needs to minimize downtime
§ Maintain a high degree of professionalism, discretion, and urgency when handling executive requests
§ Support executive workstations, mobile devices, and conference room setups with minimal disruption
o Event & Meeting Support
§ Provide technical support for meetings, conferences, and special events
§ Set up and troubleshoot:
§ Conference room technology
§ Audio/visual systems
§ Collaboration tools (Teams, conferencing platforms)
§ Ensure smooth operation of technology during live events and quickly resolve issues as they arise
o Technical Troubleshooting (Hardware & Software)
o Diagnose and resolve issues related to:
§ Windows operating systems
§ Standard business applications
§ Network connectivity and user access
o Perform installation, configuration, and maintenance of desktops, laptops, and peripherals
o Troubleshoot and support:
§ Printers and secure print systems
§ Docking stations, monitors, and accessories
o Escalate complex issues to appropriate teams while maintaining ownership
o Endpoint & Device Support
o Support device lifecycle activities, including:
§ Imaging and device deployment
§ Hardware replacements and refresh programs
§ Onboarding/offboarding setup and equipment provisioning
o Ensure endpoints are configured according to enterprise standards
o Operational Support & Documentation
o Utilize ITSM tools (e.g., ServiceNow) to manage incidents, requests, and tasks
o Maintain accurate and complete ticket documentation for all work performed
o Follow established policies, procedures, and escalation processes
o Contribute to knowledge base articles and process documentation
Salary Range- $60,000-$65,000 a year
#LI-SP3
#LI-VX1

What Tata Consultancy Services employees say

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About Tata Consultancy Services

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Tata Consultancy Services is an IT services, consulting and business solutions organization that delivers real results to global business, ensuring a level of certainty no other firm can match. TCS offers a consulting-led, integrated portfolio of IT, BPO, infrastructure, engineering, and assurance services. This is delivered through its unique Global Network Delivery Model™, recognized as the benchmark of excellence in software development. TCS delivers a level of certainty that no other firm can match--to our clients and to our employees. Come join us and experience certainty in your career. TCS a global Consulting and IT Services firm that is ranked in the top quartile by industry analysts. Our 2021 fiscal revenues topped $25 B and our market capitalization is over $170+B, yet we have a deep and large history of philanthropy and corporate social responsibility. Now approaching 600K of the best IT professionals and consultants, we are a trusted advisor, guiding our clients' enterprises through growth and transformation journeys - helping them to become agile, intelligent, automated and on the cloud. We are devoted to DEI and are recognized as a top employer and place to work.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Edison, NJ, US

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