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Level 1 Technical Support Manager Jobs in Virginia

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Technical Support Analyst

Chester, VA · On-site

Technical Proficiency: Hands-on experience troubleshooting Windows/MacOS environments and common hardware (desktops, and laptops). ? Compliance Knowledge: Basic understanding of IT security ...

DANE LLC

Technical Support Specialist

Chantilly, VA · On-site

$62K - $67K/yr

Additionally, you will be responsible for initial mobile and laptop support at the tier 1 level ... Perform account management duties in Active Directory * Welcome and greet customers when handling ...

SYNNEX Corporation

Technical Support Engineer

Reston, VA · On-site

$75K - $85K/yr

Provide technical support for assigned complex system-level software products including ... Effectively manage customer escalations related to complex problems in Apptium software products to ...

TD SYNNEX

Technical Support Engineer

Reston, VA · On-site

$75K - $85K/yr

Provide technical support for assigned complex system-level software products including ... Effectively manage customer escalations related to complex problems in Apptium software products to ...

Synnex

Technical Support Engineer

Reston, VA · On-site

$75K - $85K/yr

Provide technical support for assigned complex system-level software products including ... Effectively manage customer escalations related to complex problems in Apptium software products to ...

Canon Careers

Technical Support Engineer

Chesapeake, VA · Hybrid

$50K - $87K/yr

In this role, you will manage the CITS internal and external knowledge of both technical and non ... holidays) at 1-866-251-3752, Eastern time from within the US. For all other reasonable ...

nLeague

Technical Support Analyst

Richmond, VA · On-site

Technical Support Analyst 2 Department: DGS Location: 101 North 14th Street Richmond, Va. 23219 ... Telecom & Mobile Device Management Skilled in managing desk phones, cell phones, and cellular ...

nLeague

Technical Support Analyst

Colonial Heights, VA · On-site

$25 - $30/hr

Escalation: Recognize when a problem is beyond Tier 1 scope and route it to the appropriate ... Identity Management: Basic experience with Active Directory or Azure AD (password resets, unlocking ...

Jatom Systems Inc

Technical Support Advisor

Chantilly, VA · On-site

$95K - $160K/yr

Escalate issues which cannot be resolved to management and to other JSI groups. * Enter issues and ... seniority level (junior, intermediate or senior) at which the position is filled, education ...

JSI Telecom

Technical Support Advisor

Chantilly, VA · Hybrid

$95K - $160K/yr

Escalate issues which cannot be resolved to management and to other JSI groups. * Enter issues and ... seniority level (junior, intermediate or senior) at which the position is filled, education ...

JSI Telecom

Technical Support Advisor

Chantilly, VA · Hybrid

$95K - $160K/yr

Escalate issues which cannot be resolved to management and to other JSI groups. * Enter issues and ... seniority level (junior, intermediate or senior) at which the position is filled, education ...

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All JobsLevel 1 Technical Support JobsLevel 1 Technical Support Manager JobsLevel 1 Technical Support Manager Jobs in Virginia

Level 1 Technical Support Manager information

What cities in Virginia are hiring for Level 1 Technical Support Manager jobs?

Cities in Virginia with the most Level 1 Technical Support Manager job openings:

Technical Support Engineer

Ashburn, VA

NRI North America
See more jobs at NRI North Americaexternal

$30 - $35/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 9 days ago

Job description

NRI North America is looking for a qualified IT Technical Support Engineer that will  be responsible for providing onsite support for new hire onboarding, desktop deployment, and IT operations support activities. This role focuses on hands-on device preparation, imaging, asset management, shipping logistics, and onsite technical support to ensure a seamless onboarding experience.
 
The technician will work closely with a remote technical support resource who will handle system configuration, administration, and remote troubleshooting. This role is primarily responsible for physical IT operations, equipment handling, and onsite technical support functions requiring an in-person presence.
 
This is a full-time opportunity that will be onsite 5 days per week at our client site in Ashburn, VA.
Responsibilities
  • Prepare, image, configure, deploy, and ship laptops, monitors, mobile devices, and other IT equipment for new hires and existing employees.
  • Maintain accurate IT asset inventory, equipment lifecycle records, asset tagging, and storage organization.
  • Coordinate hardware procurement, purchase orders, and vendor relationships for IT equipment and services.
  • Manage corporate mobile devices and Verizon services, including activations, terminations, inventory, and monthly billing reconciliation.
  • Support user account provisioning, software licensing, multi-factor authentication (MFA), Group Policy administration, and other system administration tasks.
  • Assist with legal requests for archived email, file, and data retrieval.
  • Provide onsite support for conference room AV/VTC technology, printers, network connectivity, structured cabling, and office infrastructure.
  • Administer physical security systems, including badge access and user provisioning.
  • Coordinate with remote IT teams to ensure timely device deployments, onboarding activities, and issue resolution.
  • Deliver responsive, professional customer service while supporting employees and ensuring a smooth onboarding experience.
Required Knowledge, Skills, and Abilities
  • Experience in desktop support, IT provisioning, hardware deployment, or technical support
  • Familiarity with workstation imaging and deployment processes
  • Experience with IT asset management and inventory control
  • Strong organizational skills and attention to detail
  • Ability to follow documented procedures and technical instructions
  • Strong communication and customer service skills
  • Ability to lift, move, and transport IT equipment as needed
  • Ability to perform structured cabling and patch-panel work
  • Experience with Endpoint Central, Dell hardware diagnostics, and enterprise onboarding processes preferred
  • Desktop support or field services experience
  • Knowledge of hardware deployment and IT operations best practices
  • Experience supporting onboarding and employee provisioning workflows
  • Familiarity with badging and access control systems (e.g., Symmetry or similar platforms)
  • Experience supporting mobile device management and telecom administration
  • Ability to work independently while coordinating effectively with remote technical teams
$30 - $35 an hour
Benefits
 
You'll love working at NRI not just for the usual benefits, but for our environment and culture!
 
You'll work with a great group of people in a highly collaborative team and results oriented atmosphere.
You'll have the opportunity to work in a dynamic and extremely positive environment where there is always the opportunity to challenge your skills and really move the needle.
You'll work with large, sophisticated, and progressive clients throughout North America.
 
We provide a comprehensive benefits program including: Health, Vision, and Dental Insurance, Life Insurance, Health/Dependent Care Flexible Spending, 401(k) Plan, Short-Term and Long-Term Disability Coverage, Generous Vacation and Flex Time Off Programs, Company Paid Holidays, and Training and Development Opportunities.
 
Notices
 
The above description is intended to describe the general nature and level of work performed by individuals assigned to this position. This is not intended to be an exhaustive list of all responsibilities, duties, knowledge, skills, or experience required of individuals in this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities. 
 
NRI North America is proud to be an Equal Opportunity/Affirmative Action employer. 
 
NRI North America will accept applications on an ongoing basis.
 
NRI North America will consider qualified candidates with criminal histories in a manner consistent with The Los Angeles Fair Chance Initiative for Hiring Ordinance. 
 
If you require reasonable accommodation in completing an application, interviewing, or otherwise participating in the hiring process, please direct your inquiries to CareersBe
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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