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Level 1 Technical Support Manager Jobs in Virginia

Technical Support Manager

VA · On-site

$70K - $90K/yr

Technical Support Manager Location: Mt. Crawford, VA Department: Technical Support Reports To: VP of Operations and Engineering Power Monitors, Inc. is seeking a Technical Support Manager to lead and ...

Manage IT asset recovery efforts through return and offboarding tickets, including device scanning ... Financial/Banking industry experience System One, and its subsidiaries including Joulé and ...

Manage IT asset recovery efforts through return and offboarding tickets, including device scanning ... Financial/Banking industry experience System One, and its subsidiaries including Joulé and ...

Manage IT asset recovery efforts through return and offboarding tickets, including device scanning ... Financial/Banking industry experience System One, and its subsidiaries including Joulé and ...

Technical Support

Leesburg, VA · On-site

$37K - $47K/yr

... reports to program management and stakeholders. * Interface directly with end users and ... level reporting, and performance tracking. * Perform monthly performance analysis of help desk ...

Technical support

Richmond, VA · On-site

$37K - $46K/yr

... one-stop solutions for all your workforce needs. our Team is an exquisite amalgamation of vast ... level. Additional Information All your information will be kept confidential according to EEO ...

Technical Support

Richmond, VA · On-site

$36K - $46K/yr

They are seeking a Technical Support professional who will provide customer service and troubleshooting for desktop products, while also managing and administering various devices and technologies.

Technical Support

Richmond, VA · On-site

$37K - $46K/yr

... one-stop solutions for all your workforce needs. our Team is an exquisite amalgamation of vast ... closets 4. Manage backup tape rotation and cases for offsite pickup 5. Perform network jack ...

Serve as the primary escalation point for issues that cannot be resolved at Tier 1; take ownership ... Experience with CRM/case management platforms (Salesforce preferred) and ERP systems. Core ...

Technical Support

Richmond, VA · On-site

$37K - $46K/yr

... 1. Respond to and direct help desk tickets to other technicians for resolution 2. Perform ... closets 4. Manage backup tape rotation and cases for offsite pickup 5. Perform network jack ...

$45K - $85K/yr

... and Management, Engineering and Logistics Services, Data Analytics and Business Intelligence ... Provide Tier 1-3 technical support for hardware, software, and network-related issues.

$45K - $85K/yr

... and Management, Engineering and Logistics Services, Data Analytics and Business Intelligence ... Provide Tier 1-3 technical support for hardware, software, and network-related issues.

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Level 1 Technical Support Manager information

What cities in Virginia are hiring for Level 1 Technical Support Manager jobs?

Cities in Virginia with the most Level 1 Technical Support Manager job openings:

Technical Support Manager

VA • On-site

Power Monitors, Inc.
Utilities • 11 - 50 employees

$70K - $90K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 16 days ago


Job description

Technical Support Manager
Location: Mt. Crawford, VA
Department: Technical Support
Reports To: VP of Operations and Engineering
Power Monitors, Inc. is seeking a Technical Support Manager to lead and strengthen our customer-facing technical support operations. This role ensures customer inquiries are resolved quickly and accurately while serving as a key link between our customers, Engineering, and Software Development teams.
If you're a hands-on leader with strong troubleshooting skills and a passion for helping others solve complex technical issues, we'd love to hear from you!
Key Responsibilities
  • Lead and support the Technical Support team, ensuring timely and high-quality customer assistance.
  • Provide direct technical support for PMI products, software, and field applications.
  • Act as the primary liaison between customers, Engineering, and Software Development.
  • Document, track, and analyze technical issues and recurring problems.
  • Contribute to testing and feedback during product development and updates.
  • Create and maintain internal technical documentation and knowledge base content.
  • Identify process improvements to enhance efficiency and customer satisfaction.
  • Occasional overnight travel may be required.

What We're Looking For
  • Strong PC troubleshooting skills, including driver, communication, and security issues.
  • Proven experience in customer technical support or IT systems support.
  • Excellent problem-solving and communication skills.
  • Networking skills
  • Technical writing or documentation experience a plus.
  • Technical college degree preferred
  • Electrical background or experience with electric utilities is a plus but not required.

Benefits
  • Medical, Dental, and Vision Insurance
  • Health Savings Account (HSA)
  • Supplemental Insurance Options
  • Company-paid Life Insurance
  • Paid Time Off (PTO)
  • 401(k) with Company Match
  • Education Reimbursement
  • 529 College Savings Contribution Matching

About Power Monitors, Inc.
Since 1986, Power Monitors, Inc. has been a leading manufacturer of innovative power quality analyzers and wireless testing equipment. Serving clients worldwide, we are known for our cutting-edge technology, 24/7 technical support, and customer-first mindset.