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Lego Jobs in Springfield, VA (NOW HIRING)

LEGOLAND

Guest Experience Supervisor

Springfield, VA · On-site

$19 - $21.50/hr

Our 31,000+ awesome colleagues create and play together to spark the imaginations of children and LEGO ® fans of all ages, all around the world. Just imagine being part of this - playing with ideas ...

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How much do lego jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for lego in Springfield, VA is $21.05, according to ZipRecruiter salary data. Most workers in this role earn between $15.05 and $25.10 per hour, depending on experience, location, and employer.

What is a Lego?

A Lego job typically refers to a position at The Lego Group, the company that designs, manufactures, and sells Lego sets and products. Roles vary across multiple departments, including design, engineering, marketing, sales, and retail. Employees contribute to the development, production, and promotion of Lego products, ensuring creativity and quality. Positions can be found in corporate offices, Lego stores, or manufacturing facilities worldwide.

What are the key skills and qualifications needed to thrive in the Lego position?

To thrive as a LEGO Model Designer, you need strong creative design skills, spatial reasoning, and experience with LEGO building, typically supported by a background in industrial design, architecture, or a related field. Familiarity with digital design tools such as LEGO Digital Designer (LDD), CAD software, and rapid prototyping is often required. Collaboration, communication, and attention to detail are crucial soft skills for working effectively on multidisciplinary teams and bringing imaginative concepts to life. These abilities are important because they ensure innovative, high-quality models that align with LEGO's brand and appeal to a global audience.

What are the biggest challenges faced by LEGO model designers on a daily basis?

LEGO Model Designers often face the challenge of translating creative concepts into practical, buildable models that can be manufactured and enjoyed by users of all ages. Balancing design aesthetics with structural integrity and playability can require extensive testing and iteration. Designers may also work under tight deadlines while coordinating with marketing, production, and engineering teams to deliver products on schedule. Navigating these challenges helps ensure that every LEGO set is both inspiring and achievable for builders around the world.

What job categories do people searching Lego jobs in Springfield, VA look for?

The top searched job categories for Lego jobs in Springfield, VA are:

What cities near Springfield, VA are hiring for Lego jobs?

Cities near Springfield, VA with the most Lego job openings:

Lego jobs near you
Infographic showing various Lego job openings in Springfield, VA as of August 2026, with employment types broken down into 6% Locum Tenens, 50% Full Time, and 44% Part Time. Highlights an 94% In-person, and 6% Remote job distribution, with an average salary of $43,792 per year, or $21.1 per hour.

Guest Experience Supervisor

LEGOLAND

Springfield, VA • On-site

$19 - $21.50/hr

Other

Medical, Dental, Vision, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

What you'll bring to the team

Lead Our Team. Inspire Exceptional Guest Experiences.

Are you passionate about delivering world-class customer service and developing high-performing teams? Do you thrive in a fast-paced, guest-focused environment where no two days are the same?

We're looking for an enthusiastic and motivated Guest Experience Supervisor to lead our front-line Guest Experience team and help create unforgettable moments for every guest who walks through our doors.

As a key operational leader, you'll be responsible for driving exceptional guest service, motivating and coaching team members, maintaining operational excellence, and ensuring the highest standards of health, safety, and presentation throughout the attraction. You'll lead by example on the attraction floor, providing hands-on support while developing a culture centered around guest satisfaction and team success.

What You'll Do

Inspire and Lead

  • Lead, coach, and motivate a team of Guest Experience professionals to deliver outstanding service every day.

  • Create a positive, engaging, and high-performing team culture.

  • Conduct team briefings, provide performance feedback, and mentor team members to help them reach their full potential.

  • Support recruitment, onboarding, training, reviews, and ongoing development initiatives.

Deliver Exceptional Guest Experiences

  • Champion our Guest Obsession culture and ensure every guest receives an exceptional experience.

  • Act as a role model for customer service excellence across the attraction.

  • Resolve guest concerns confidently and professionally through effective service recovery.

  • Continuously look for opportunities to enhance the guest journey and improve satisfaction.

Drive Operational Excellence

  • Ensure safe operating procedures and company standards are consistently followed.

  • Support daily staffing, scheduling, and operational coverage requirements.

  • Monitor performance metrics, inventory levels, guest experience scores, and departmental KPIs.

  • Collaborate with leadership to improve operational efficiency and achieve business objectives.

Be a Key Member of the Leadership Team

  • Partner with Operations Management to deliver attraction-wide goals.

  • Support employee engagement and recognition initiatives.

  • Serve as Duty Manager, overseeing attraction operations and supporting all departments as needed.

  • Encourage innovation and continuously identify opportunities for improvement.

This is what we do every day. Our 31,000+ awesome colleagues create and play together to spark the imaginations of children and LEGO® fans of all ages, all around the world.

Just imagine being part of this – playing with ideas, creating magical experiences, and learning while growing and building your dream career.

Qualifications & Experience

What We're Looking For

  • High School Diploma or GED.

  • Minimum of 2 years of supervisory experience in hospitality, guest services, retail, entertainment, visitor attractions, or a similar customer-facing environment.

  • Proven ability to lead and develop teams in a fast-paced environment.

  • Strong communication and interpersonal skills.

  • Excellent problem-solving and decision-making abilities.

  • Ability to remain calm and professional while managing guest concerns and high-pressure situations.

  • Strong attention to detail and organizational skills.

  • Comfortable multitasking and managing multiple priorities.

Preferred Experience

  • Attractions, theme park, entertainment, tourism, or retail leadership experience.

  • Experience with sales targets, customer service metrics, and performance management.

  • Knowledge of POS/till systems and operational reporting.

Benefits

The Perks of the Magic ✨

🎡 Fantastic Health Coverage: Enjoy comprehensive medical, dental, and vision benefits to keep you feeling your best.

🌴 Generous Paid Time Off: Take the time you need to rest, recharge, and come back ready to create more unforgettable moments.

🎟️ Merlin Magic Pass: Share the fun with free entry for you, your family, and friends to our world-famous attractions.

🏆 Recognition and Rewards: Your hard work does not go unnoticed. Celebrate your achievements with exciting recognition programs.

💰 401(k) Savings Plan: Build your future with our company-matched retirement program.

🎓 Tuition Assistance: Pursue your passions with educational support and reimbursement programs.

🚀 Growth and Development: Learn, grow, and take your career to new heights with endless opportunities for advancement.

Workplace - Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.

The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age and religion) to apply for roles in our team.

The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.

Thank you for sharing our global commitment to Children’s Rights.

Just imagine building your dream career. Then make it real. Join the LEGO® team today.

Merlin Entertainments are facilitating the LEGO Group’s recruitment process for this role as part of a transitional service agreement with the LEGO Group.

Applications are reviewed on an ongoing basis. However, please note we do amend or withdraw our jobs and reserve the right to do so at any time, including prior to any advertised closing date. So, if you're interested in this role we encourage you to apply as soon as possible.

Pay Range

USD $20.00/Hr.

Submit a Referral (https://careers-na-merlinentertainments.icims.com/jobs/13381/guest-experience-supervisor/job?mode=apply&apply=yes&in_iframe=1&hashed=-1834381883)

At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters!

Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.

Software Powered by ICIMS (https://icims.help/candidate-faq)

Location (Country-State-City) US-VA-Springfield

Job ID 2026-13381

Employment Type Full-Time

Offer/Contract Type At Will (US Only)

Location Name LEGO Discovery Center Washington

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