Are you a detail-oriented professional with a passion for delivering exceptional customer service to legal professionals? Are you comfortable in fast-paced environments where initiative and resourcefulness are rewarded? We aren't kidding about fast paced! Legal Document Server (LDS), an innovator in litigation support services is seeking a dynamic and ambitious Litigation Support Assistant to join our growing team.
Location Requirement: Applicants must reside in California.
Who We’re Looking For:
We want goal-oriented professionals with a proactive mindset who can manage multiple priorities while maintaining exceptional attention to detail.
- Customer-Centric: A positive, can-do attitude with a focus on exceeding client expectations.
- Sense of Urgency: You don’t wait for opportunities; you create them and get things done efficiently.
- Team Player: Collaborative, dependable, and thrives in a team environment.
- Pride in Work: You take ownership of your responsibilities and deliver results that make an impact.
If you’re ready to grow with us, we’d love to hear from you!
Company Mission: To simplify all aspects of litigation support through innovative, customer-centric technology.
Core Values: Providing best-in-class customer service and convenience.
Responsibilities Include, But Are Not Limited To:
- Provide responsive, on-demand customer support via email and telephone.
- Review and submit client orders (litigation experience required and system training provided).
- Coordinate and forward customer/vendor inquiries to respective departments (Concierge & Process Serving).
- Verify incoming orders for accuracy (e.g., Court Filing, Process Serving, Records Retrieval).
- Dispatch physical orders to 3rd party vendors.
- Follow up with vendors and courts on existing orders.
- Create accurate Proofs of Service per California Civil Procedure.
- Check in with existing/prospective clients regarding new service offerings (opportunity for performance-based bonuses).
Requirements:
- Must reside in California.
- Available to work Monday - Friday, 8:30 AM - 5:30 PM.
- At least 1 year of customer service experience via phone/email (required).
- At least 1 year of office/clerical experience (required).
- Experience with California Superior Court Filing/E-Filing and Process Serving (required).
- Knowledge of California Rules of Court, local rules, Civil Procedure, and Fee Schedules (preferred).
- Tech-savvy with case management software and online platforms.
- Associates or Bachelor’s degree (preferred, but not required).
- Highly motivated, organized, resourceful, and a problem-solver.
What We Offer:
- 100% full-time remote position (workstation equipment provided).
- Performance-based year-end bonuses.
- 11 paid holidays annually.
- Monthly health insurance stipend
- Retirement stipend (2% of annual salary)
- Opportunities for growth within a fast-paced and innovative environment.
Ready to Join a Winning Team?
Join Legal Document Server and become part of a team that values hard work, initiative, and exceptional service. Apply now to make a difference in the world of litigation!
Company Description
Legal Document Server is an Online Litigation Support provider. We provide SaaS based systems to streamline the process of arbitration and litigation.