Leasing Manager Jobs in Alaska (NOW HIRING)

DISTINGUISHING CHARACTERISTICS

The Leasing Manager performs a variety of property management and administrative functions for Aurora Military Housing. They often have direct contact with Aurora employees, vendors, the corporate office, residents, and the military, and must have a pleasant demeanor, possess strong people skills and the ability to work well with people from diverse social and economic backgrounds. They are to conduct business in a manner that attracts and retains employees or residents by performing the general duties and specific duties, as well as any other duties as assigned.

This position is primarily responsible for working alongside the military housing office (MHO) and overseeing daily leasing and move in operations, including forecasting unit rent-ready activity, managing waitlists, managing Key and Essential placement, and performing property inspections. They are also responsible for ensuring the quality assurance of the rental process, account setup, and positive move-in experience for residents. This position works closely with other management and lead personnel and is expected to perform a variety of duties related to all administrative processes, including but not limited to leasing, inspections, accounts payable/receivable, and work orders.

The Leasing Manager may directly supervise up to nine (9) employees; responsible for recruiting, training, coaching and recognition. This position requires daily interaction with potential residents, residents, vendors, and the Military.

JOB DUTIES

• Directly supervise staff, including, but not limited to Leasing Agents:

o Define staffing demands and collaborate on job postings

o Pre-screen and review applicant applications/resumes; evaluate applicant skills and make recommendations regarding applicant’s qualifications; conduct interviews with job applicants

o Compile and oversee new hire job orientation and task training; job performance tracking, provide employee feedback and recognition, as well as progressive discipline when applicable

o Emergency (safety and risk) planning and response

o CBA policy adherence

• Manage and oversee the following leasing initiatives, delivering on scope, schedule, and budget:

o Establish and maintain policies and procedures for the Leasing staff, ensuring adherence to the leasing processes: Unit Occupancy Plan (UOP) and Rental Rate Plan (RRP)

o Waitlist management and oversight (all ranks)

o Primary point of contact for Key and Essential personnel and officers.

o Validate BAH/rent and revenue assurance for all residents moving in (to include prorates)

o Oversee resident interaction (on site and virtually):

 Move in brief, schedules, forms, and documents

 Lease offer(s)/signing

 Key pick up

 Move in inspection

 All move in resident transactions

o Evaluate leasing team daily performance to ensure quality support and communication, to include precise response, account updates, filing, and tracking of all resident communication

• Provide support to the Property Manager on inspection initiatives, delivering on scope, schedule, and budget:

o Establish and maintain policies and procedures for the Inspections staff to comply with AMH operating agreements, installation policies, and federal, state, and local regulations.

o Create and manage home inspection schedules, modifications, and updates.

o Review and ensure follow-up on MHO and AMH unit inspection reports.

o Assist the Senior Property Manager, Maintenance Support Manager, and Maintenance Manager with change of occupancy maintenance (COM) scheduling, and work order submittal and closure

o Maintain and update final out brief, forms and documents and move out process

• Work in coordination with Yardi Administrator on maintenance updates and implement new processes and training.
• Assist with and oversee occupancy and leasing reporting requirements; ensure resident accounts are setup following established standards

o Compilation of quarterly reporting for the PIP reporting process

o Maintain and report monthly compliance reports to the Senior Property Manager

o Routinely audit data in Yardi to ensure accuracy in resident files and documentation.

• Oversee other administrative initiatives, including but not limited to:

o Respond to and resolve customer complaints to diplomatically resolve issues as they arise: office, phone, and email; resolve or co-resolve resident escalations with management team, as appropriate

o Make updates to unit or resident files, as appropriate

o Implement and support resident promotions and events, as appropriate

o Assist with departmental operational improvements and/or changes

o Attend staff and management meetings and communicates information with employees

o Attend training to develop relevant knowledge and skills

o Plan and implement employee promotions and events, as appropriate

QUALIFICATIONS REQUIRED

Minimum Qualifications

• Three years management experience, including one year of supervisory experience, is preferred.
• Bachelor's degree preferred. High school diploma or equivalent required.
• Valid Alaska Driver’s License. Ability to be insured by company’s auto insurance.
• Alaska Real Estate license, Certified Property Manager (CPM) or Accredited Resident Manager (ARM) preferred; experience in a residential rental office is highly desirable.
• Strong verbal, written, analytical and basic mathematics, persuasive skills, and the ability to interact effectively with all levels of employees, management, or customers.
• Must possess excellent computer software skills, including Microsoft Office, Excel, Outlook, PowerPoint, Word, and web-based programs. Yardi Property Management software preferred.

Tools and Equipment Used

Motor vehicles, telephones, cell phones, computers, photocopiers.

Physical Demands

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is frequently required to walk, sit, use hands to fingers, handle or feel objects, equipment, or controls, see, talk, and hear. The employee is occasionally required to stand, drive, reach with hands and arms, climb or balance, stoop, kneel, crouch, or crawl.
• The employee may infrequently need to lift, push and or pull up to 30 pounds.

Work Environment:

• The work environment characteristics described here are representative of those an employee

encounters while performing the essential functions of this job. Reasonable accommodations may be

made to enable individuals with disabilities to perform the essential functions.

• Work is performed at various locations within the properties managed by JL Properties, Inc., and

owned by Aurora Military Housing, LLC, Aurora Military Housing II, LLC, and Aurora Military Housing

III, LLC at Joint Base Elmendorf-Richardson, Alaska.

• The employee infrequently works in outside weather conditions.

Supervision Exercised

The Leasing Manager directly supervises Leasing

Agents (bargaining unit employees). Routinely

provides direction and other personnel, such as

Inspectors on specific projects.

Supervision Received

The Leasing Manager must possess the

capability to work independently, under the

supervision of the Senior Property Manager,

General Manager, and/or Corporate Office.

This position reports directly to the General

Manager

JL Properties Inc. was formed in 1990 by current principals John Rubini and Leonard Hyde. Through sound decision making, the aid of an experienced team of real estate professionals, a sophisticated system of fiscal control, and unwavering dedication to the well-being of Alaska and its residents, JL has since become Alaska’s leading real estate development and management firm.

In March 2001, JL Properties, along with Hunt Construction Company, was selected by the government to provide for the ownership, development, and operation of 828 housing units on Joint Base-Elmendorf in Anchorage, Alaska.

In September 2004, JL Properties also took over the ownership, development, and operation of the remaining 1,194 housing units on Joint Base-Elmendorf in Anchorage, Alaska.

In July 2011, JL Properties was selected to provide for the ownership, development, and operation of 1,240 housing units on Joint Base-Richardson in Anchorage, Alaska.

Today, Aurora Military Housing is JBER’s largest housing partner, responsible for a total of 3,262 family housing units.

Our diverse and passionate team of property management professionals—comprised of veterans, reservists, military spouses, lifelong Alaska residents, and transplants from across the country—is dedicated to providing exceptional housing quality and value to all residents of JBER.