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Lease Retention Manager information

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$31.5K

$82.5K

$122.5K

How much do lease retention manager jobs pay per year?

As of Jun 13, 2026, the average yearly pay for lease retention manager in the United States is $82,454.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,000.00 and $102,000.00 per year, depending on experience, location, and employer.

What is the difference between Lease Retention Manager vs Leasing Agent?

AspectLease Retention ManagerLeasing Agent
CredentialsReal estate license, customer service skillsReal estate license, sales skills
Work EnvironmentOffice, property managementOn-site at properties, sales-focused
Employer & IndustryProperty management companies, landlordsReal estate brokerages, leasing offices
Primary FocusRetaining tenants, reducing vacanciesFinding new tenants, leasing units

The Lease Retention Manager primarily focuses on maintaining existing tenant relationships and reducing vacancy rates, while the Leasing Agent concentrates on attracting new tenants and leasing available units. Both roles require real estate licensing and excellent customer service skills, but their daily tasks and objectives differ significantly within the property management industry.

How does a Lease Retention Manager typically collaborate with other departments to maximize tenant satisfaction and retention?

A Lease Retention Manager works closely with property management, leasing agents, and maintenance teams to ensure tenants' concerns are addressed promptly and lease terms are upheld. They often coordinate regular check-ins, resolve disputes, and implement retention strategies that may involve offering renewal incentives or improvements to the property. Effective collaboration ensures that tenant feedback leads to actionable improvements, ultimately increasing tenant satisfaction and renewal rates. This cross-departmental approach is key to proactively addressing potential issues before they impact retention.

What are the key skills and qualifications needed to thrive as a Lease Retention Manager, and why are they important?

To thrive as a Lease Retention Manager, you need expertise in property management, lease negotiations, and customer relationship management, often supported by a degree in business or real estate. Familiarity with property management software, CRM platforms, and lease agreement systems is typically required. Strong communication, problem-solving, and negotiation skills set standout professionals apart in this role. These abilities are crucial for maintaining tenant satisfaction, minimizing vacancy rates, and ensuring the financial stability of property portfolios.

What is a Lease Retention Manager?

A Lease Retention Manager is a professional responsible for maintaining and increasing the retention of existing lease customers, typically in industries such as automotive or real estate. They develop strategies to encourage customers to renew their leases, address concerns that may lead to non-renewal, and often coordinate with sales and customer service teams. Their goal is to ensure customer satisfaction, minimize lease cancellations, and drive repeat business for the company.
What cities are hiring for Lease Retention Manager jobs? Cities with the most Lease Retention Manager job openings:
What states have the most Lease Retention Manager jobs? States with the most job openings for Lease Retention Manager jobs include:
Lease Retention Manager jobs near you
Automotive Lease and Retention Portfolio Associate

Automotive Lease and Retention Portfolio Associate

BMW of Riverside

Riverside, CA • On-site

$17 - $19/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 24 days ago

Job description

If you are an enthusiastic self-starter with a passion for customer service, product knowledge, and you enjoy working with people, then we want you to be part of our team as a Automotive Lease Retention Portfolio Associate for our BMW of Riverside store. The Automotive Lease Retention Portfolio Associate manages an assigned portfolio of lease and retail customers to drive retention, loyalty and upgrade opportunities. 


The ideal candidate has a high school diploma or GED, 1-3 years Automotive Sales Support, BDC, Portfolio, Auto Retention, or Customer Engagement experience. excellent customer service skills, a confident and outgoing personality, a professional appearance, and great communication skills. He or she must be self-motivated with a willingness to continuously prospect to sell a minimum quota (or more!) on an ongoing basis.

In addition to competitive pay with opportuities to earn monthly bonuses, we offer our employees: Health, Dental, Vision, Life, 401K, Health &Wellness Program, community involvement and company paid vacation and holidays.


  • Manage an assigned portfolio of lease and retail customers to drive retention, loyalty, and upgrade opportunities.
  • Proactively contact customers approaching lease maturity, equity positions, or inspection milestones.
  • Coordinate and encourage pre-inspections, final inspections, and upgrade conversations.
  • Support acquisition opportunities initiated through the portfolio process.
  • Maintain accurate CRM activity, notes, and follow-up cadence.

  • 1–3+ years of experience in automotive sales support, BDC, portfolio, retention, or customer engagement roles.
  • Strong phone, text, and email communication skills.
  • Highly organized with disciplined follow-up habits.
  • Comfortable discussing lease terms, inspections, and upgrade options (training provided).
  • CRM proficiency and attention to detail.
  • Team-oriented mindset with accountability to shared performance goals.
  • Billigual a PLUS!

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