Learning Development Contract Jobs in Brockton, MA

Position Summary

As the Director, Learning Delivery Systems, you will be the primary solutions architect and technology leader for the learning platforms that power the National Council’s programs—including our flagship MHFA program. You will own the technical strategy and multi‑year roadmap for the systems that enable the delivery, administration, and evaluation of learning experiences across the organization, ensuring they are scalable, secure, accessible, and delightful to use.

What Makes This Role Distinct

• Designing the software architecture of a cloud‑native LMS on AWS, not just managing or configuring one
• Evaluating and directing vendor‑delivered technical work, including reviewing application designs and holding development teams accountable to architectural standards
• Making consequential decisions about system design, e‑learning standards implementation, API architecture, and data and security patterns
• Leading a team through a complex legacy‑to‑modern platform migration while maintaining continuity for thousands of active learners

Key Responsibilities Platform Strategy & Solutions Architecture

• Serve as solutions architect for the organization’s learning delivery platforms, ensuring scalability, security, accessibility, performance, and strong user experiences.
• Establish and maintain a multi‑year technology roadmap for learning delivery systems, aligned to organizational strategy and the needs of multiple business lines.
• Guide architecture decisions for cloud‑based and integrated learning platforms, including build‑versus‑buy analysis, APIs, identity/access management, CRM integration, data flows, analytics, security, scalability, reliability, maintainability, and cost considerations.
• Apply extensive knowledge of e‑learning technologies and standards, learning workflows, analytics, and reporting to shape platform strategy, architecture, and development in support of program, curriculum, client, instructor, learner, and organizational outcomes.
• Provide technical direction to vendor development resources, ensuring solutions meet business, security, accessibility, and operational requirements.
• Partner with internal technology teams to integrate learning delivery systems into the broader tech stack (e.g., identity/access management, CRM, data/analytics, communications).

Platform Delivery & Operations

• Lead the design, implementation, configuration, and administration of learning delivery platforms and supporting services.
• Coordinate with vendor development resources to ensure work is well‑scoped, technically sound, appropriately tested, and delivered in alignment with business priorities, timelines, budget, and quality expectations.
• Manage scope, schedule, resources, budget, and risk for platform releases, enhancements, and operational improvements.
• Define and enforce standards for quality, accessibility, privacy/security, documentation, and support readiness for all releases.
• Lead continuous improvement initiatives informed by user feedback, performance data, and evolving business needs.

Vendor & Stakeholder Management

• Manage relationships and contracts with third‑party software providers, ensuring value, accountability, and alignment with organizational standards.
• Evaluate and hold vendors technically accountable, including reviewing application designs and architecture for quality, standards compliance, and alignment with platform direction.
• Translate between technical and non‑technical stakeholders to align program, business, and technology priorities.

People Leadership

• Oversee a team with 3 direct reports, providing a safe and welcoming team environment and ensuring employee growth and development by providing regular coaching, guidance, and feedback.
• Establish and track team goals, timelines, and deliverables, and ensure alignment with organizational and departmental strategic goals.
• Take ownership and accountability for decisions made by direct reports.
• In partnership with the National Council’s human resources leadership, determine performance ratings, recommend compensation (merit increases) for direct reports, and manage performance issues if necessary.

Qualifications Software Development & Learning Technology Experience

• Demonstrated hands‑on experience with software development, application delivery, and systems integration. Experience working directly with or leading development teams on cloud‑based platforms, not only administering or configuring them.
• Experience designing and leading the ground‑up build of at least one custom LMS or learning platform from architecture through deployment.
• Deep working knowledge of e‑learning standards (SCORM, xAPI/Tincan, LTI, AICC) as implemented in software, including how these standards are built into a platform.
• Experience with multiple LMS platforms and the ability to apply that cross‑platform knowledge to shape architecture decisions and platform strategy.
• Experience guiding architecture decisions for cloud‑based platforms on AWS (or equivalent), including APIs, data flows, security, scalability, reliability, and cost considerations.

Platform & Delivery Leadership

• 7+ years of experience delivering and/or technically leading enterprise software products, digital platforms, or SaaS‑based ecosystems.
• Experience leading platform delivery governance across the full SDLC, including requirements definition, solution design review, QA/UAT, release/change management, and operational readiness.
• Track record of leading complex platform migrations while maintaining continuity of service.
• Experience providing solutions architecture oversight for complex, integrated platforms (e.g., APIs, SSO/IAM, CRM, data/analytics).
• Experience ensuring user‑facing platforms meet accessibility and privacy/security requirements.

Leadership & Communication

• 5+ years of experience leading high‑performing teams, including direct people management.
• 3+ years of experience in product management, product strategy, or platform ownership (roadmap, prioritization, stakeholder management).
• Demonstrated ability to evaluate and hold vendors technically accountable for the quality of software design and delivery.
• Excellent written and verbal communication skills, with the ability to translate between technical and non‑technical stakeholders.
• Demonstrated emotional intelligence, delegation, coaching, strategic thinking, and a future focus.
• Strong time management skills and attention to detail.
• Bachelor’s degree or equivalent work experience.

Preferred

• Experience with LearnUpon or comparable learning management/learning experience platforms.
• AWS certification (AWS Certified Solutions Architect, Developer, or Cloud Practitioner) or equivalent cloud architecture training or experience.
• Experience with Agile/Scrum methodologies in a software development context.
• Experience with nonprofit or mission‑driven organizations.

Compensation & Benefits

The salary range for this position is $155,000–$170,000. Salary decisions within the range are based on experience, education, and internal equity.

The National Council offers a comprehensive benefits package, which includes (but is not limited to):

• Medical, dental, vision, life, and disability insurance
• 403(b) retirement plan with employer contributions after 1 year of service
• Paid time off, including vacation, sick, personal, floating holiday, bereavement, and observed federal holidays
• Parental support benefits, including adoption, fertility and surrogacy reimbursement and two weeks paid parental leave
• Free unlimited Relias professional development courses
• Annual professional development and tuition reimbursement funds
• Calm Premium access

The National Council is a proud equal‑opportunity employer. We embrace individuals from all backgrounds and perspectives, welcoming people of all races, ethnicities, religions, genders, sexual orientations, and ages, as well as veterans, people with disabilities, and those with lived experiences in mental health and substance use challenges to apply. We are committed to fostering a welcoming environment and recruitment process for everyone.