Learning And Development Manager Jobs in Wakefield, MA

At Zelis, we Get Stuff Done. So, let's get to it!

A Little About Us

Zelis is modernizing the healthcare financial experience across payers, providers, and healthcare consumers. We serve more than 750 payers, including the top five national health plans, regional health plans, TPAs and millions of healthcare providers and consumers across our platform of solutions. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts - driving real, measurable results for clients.

At Zelis, AI is woven into the fabric of how we work. Every associate is expected - and empowered - to partner with AI to challenge the status quo, accelerate innovation, and amplify their impact. This is a place for builders with a growth mindset who act with agility, embrace change, and use modern technology to shape smarter solutions, exceptional experiences, and the future of our industry for our clients, customers, and our culture.

A Little About You

You bring a unique blend of personality and professional expertise to your work, inspiring others with your passion and dedication. Your career is a testament to your diverse experiences, community involvement, and the valuable lessons you've learned along the way. You are more than just your resume; you are a reflection of your achievements, the knowledge you've gained, and the personal interests that shape who you are.

Position Overview

The Head of Enterprise Learning & Development (L&D) sets the enterprise-wide vision, strategy, and governance for learning across the organization. This role ensures learning is a strategic lever for performance, leadership capability, culture alignment, and long-term workforce readiness.
This leader operates at the intersection of business strategy, People & Culture (P&C), and executive leadership - translating enterprise priorities into a cohesive learning operating model that drives measurable business impact. This position reports to the VP of People & Purpose.

What You'll Do:

• Define and own the 3-5 year enterprise learning strategy, aligned to corporate goals and workforce planning.

• Identify future capability requirements (leadership, AI fluency, digital skills, regulatory, etc.) and ensure proactive development pathways.

• Establish enterprise standards for leadership development, compliance training, digital learning, and AI enablement.

• Ensure learning investments support long-term competitiveness and organizational resilience.

• Serve as a trusted advisor to the Operating Committee, and senior leadership on enterprise capability and development strategy.

• Align learning priorities to strategic initiatives, growth objectives, and cultural transformation efforts.

• Present enterprise learning strategy, ROI, and impact metrics to executive forums.

• Drive enterprise accountability for leadership development and capability building.

• Own and oversee the enterprise Executive Coaching Program, including strategy, coach selection, governance, and impact measurement.

• Partner with the VP of People & Purpose and executive leadership to identify curriculum and coaching needs aligned to succession planning, performance acceleration, and leadership transitions.

• Own and manage the enterprise learning budget, including allocation across leadership development, executive coaching, compliance, e-learning platforms, vendor partnerships, and innovation initiatives.

• Ensure enterprise learning frameworks scale across geographies (including strong partnership with India colleagues), using influence without authority to build alignment and shared ownership across regional and functional leaders.

• Establish an L&D community operating rhythm (e.g., learning council, quarterly showcases, shared calendars, standards playbooks) to reduce duplication, improve quality, and accelerate best-practice sharing.

• Maintain a high-performing team with strong strategic and operational capabilities.

What You'll Bring to Zelis:

• 12-15+ years of progressive leadership experience in enterprise learning, talent development, or organizational effectiveness.

• Masters, PhD/ MD preferred.

• Demonstrated success leading multi-year, enterprise-wide learning strategies in complex organizations.

• Demonstrated ability to influence without authority, building alignment across senior leaders, functions, and geographies to drive enterprise-wide learning priorities, standards, and adoption.

• Proven experience managing significant budgets and enterprise vendor portfolios.

  Experience designing and overseeing executive coaching programs.

• Strong executive presence with ability to influence C-suite and Board-level discussions.

• Deep understanding of digital learning ecosystems, AI-driven capability shifts, and workforce transformation.

• Experience designing governance models and enterprise operating frameworks.

Please note at this time we are unable to proceed with candidates who require visa sponsorship now or in the future.

Location and Workplace Flexibility

Zelis is headquartered in the U.S., with multiple locations across the country and in Hyderabad, India. Check out our locations to learn more about our offices. All employee work locations are based on the needs of the position and are determined by the Leadership team. In-office work and activities vary based on work and team objectives in accordance with Company policies.

While location expectations vary by role, candidates within approximately 50 miles of a U.S. office are generally preferred to support collaboration when needed. Our hybrid approach is flexible, and in-office presence is guided by team and business needs rather than a fixed weekly schedule.

Base Salary Range

$185,000.00 - $234,650.00

At Zelis we are committed to providing fair and equitable compensation packages. The base salary range allows us to make an offer that considers multiple individualized factors, including experience, education, qualifications, as well as job-related and industry-related knowledge and skills, etc. Base pay is just one part of our Total Rewards package, which may also include discretionary bonus plans, commissions, or other incentives depending on the role.

Zelis' full-time associates are eligible for a highly competitive benefits package as well, which demonstrates our commitment to our employees' health, well-being, and financial protection. The US-based benefits include a 401k plan with employer match, flexible paid time off, holidays, parental leaves, life and disability insurance, and health benefits including medical, dental, vision, and prescription drug coverage.

Equal Employment Opportunity
Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
We welcome applicants from all backgrounds and encourage you to apply even if you don't meet 100% of the qualifications for the role. We believe in the value of diverse perspectives and experiences and are committed to building an inclusive workplace for all.

Accessibility Support
We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and/or interview process, please email TalentAcquisition@zelis.com.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities, duties, and skills from time to time.