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Lead Support Engineer Jobs (NOW HIRING)

Noah Medical

Product Support Engineer

San Jose, CA · Hybrid

The Product Support Engineer serves as a primary liaison between Noah's internal technical groups ... Apply strong problem solving skills to complex product and process challenges; lead and collaborate ...

TAD PGS, Inc

Product Support Engineer

Wall, NJ · On-site

$45 - $50/hr

Lead and participate in technical reviews at customers' sites and/or conferences * Support the ... Engineering degree and/or experience in mechanics, especially pneumatics * Minimum 5 years of ...

TAD PGS, Inc.

Product Support Engineer

Wall, NJ · On-site

$45 - $50/hr

Lead and participate in technical reviews at customers' sites and/or conferences * Support the ... Engineering degree and/or experience in mechanics, especially pneumatics * Minimum 5 years of ...

Lightedge

Support Engineer

Lenexa, KS · On-site

Lightedge Solutions is currently looking for an experienced and dynamic Support Engineer to join ... Lead by example by updating internal documentation of procedures, solutions to common problems, and ...

FIS Amount

Production Support Engineer

Chicago, IL · On-site

$73K - $80K/yr

The Production Support Engineering team plays a key role at FIS Amount by ensuring production ... Drive incident resolution and lead conversations with cross-functional groups. Ask the right ...

Lightedge

Support Engineer

Lenexa, KS

Lightedge Solutions is currently looking for an experienced and dynamic Support Engineer to join ... Lead by example by updating internal documentation of procedures, solutions to common problems, and ...

Lightedge

Support Engineer

Austin, TX · On-site

Lightedge Solutions is currently looking for an experienced and dynamic Support Engineer to join ... Lead by example by updating internal documentation of procedures, solutions to common problems, and ...

Lightedge

Support Engineer

Kansas City, MO · On-site

Lightedge Solutions is currently looking for an experienced and dynamic Support Engineer to join ... Lead by example by updating internal documentation of procedures, solutions to common problems, and ...

Lightedge

Support Engineer

Lenexa, KS

Lightedge Solutions is currently looking for an experienced and dynamic Support Engineer to join ... Lead by example by updating internal documentation of procedures, solutions to common problems, and ...

Lightedge

Support Engineer

Austin, TX · On-site

Lightedge Solutions is currently looking for an experienced and dynamic Support Engineer to join ... Lead by example by updating internal documentation of procedures, solutions to common problems, and ...

Lightedge

Support Engineer

Des Moines, IA · On-site

Lightedge Solutions is currently looking for an experienced and dynamic Support Engineer to join ... Lead by example by updating internal documentation of procedures, solutions to common problems, and ...

Lightedge

Support Engineer

Des Moines, IA · On-site

Lightedge Solutions is currently looking for an experienced and dynamic Support Engineer to join ... Lead by example by updating internal documentation of procedures, solutions to common problems, and ...

Lightedge

Support Engineer

Lenexa, KS · On-site

Lightedge Solutions is currently looking for an experienced and dynamic Support Engineer to join ... Lead by example by updating internal documentation of procedures, solutions to common problems, and ...

Lightedge

Support Engineer

Austin, TX · On-site

Lightedge Solutions is currently looking for an experienced and dynamic Support Engineer to join ... Lead by example by updating internal documentation of procedures, solutions to common problems, and ...

Lightedge

Support Engineer

Austin, TX · On-site

Lightedge Solutions is currently looking for an experienced and dynamic Support Engineer to join ... Lead by example by updating internal documentation of procedures, solutions to common problems, and ...

Lightedge

Support Engineer

Des Moines, IA · On-site

Lightedge Solutions is currently looking for an experienced and dynamic Support Engineer to join ... Lead by example by updating internal documentation of procedures, solutions to common problems, and ...

Lightedge

Support Engineer

Kansas City, MO · On-site

Lightedge Solutions is currently looking for an experienced and dynamic Support Engineer to join ... Lead by example by updating internal documentation of procedures, solutions to common problems, and ...

Lightedge

Support Engineer

Des Moines, IA

Lightedge Solutions is currently looking for an experienced and dynamic Support Engineer to join ... Lead by example by updating internal documentation of procedures, solutions to common problems, and ...

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All JobsLead Support Engineer Jobs

Lead Support Engineer information

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$42.5K

$123.8K

$180.5K

How much do lead support engineer jobs pay per year?

As of Aug 7, 2026, the average yearly pay for lead support engineer in the United States is $123,784.00, according to ZipRecruiter salary data. Most workers in this role earn between $102,500.00 and $135,000.00 per year, depending on experience, location, and employer.

How does a lead support engineer typically collaborate with other departments to resolve complex technical issues?

A Lead Support Engineer often works closely with product development, quality assurance, and operations teams to address challenging technical problems that customers encounter. This collaboration may involve escalating unresolved issues, providing detailed technical feedback, and participating in cross-functional meetings to ensure timely and effective solutions. By acting as a bridge between support and engineering, the Lead Support Engineer ensures that customer feedback informs product improvements while maintaining high service standards. This role requires strong communication skills and the ability to coordinate across various teams to drive continuous improvement.

What does a lead support engineer do?

A Lead Support Engineer oversees technical support teams, ensuring that customer issues are resolved efficiently and effectively. They act as a point of escalation for complex technical problems, mentor support staff, and help develop support strategies and processes. Lead Support Engineers also collaborate with other departments to improve products and services based on customer feedback. Their role is crucial in maintaining high customer satisfaction and continuous improvement within the support organization.

What are the key skills and qualifications needed to thrive as a lead support engineer?

To thrive as a Lead Support Engineer, you need deep technical expertise in troubleshooting, systems administration, and IT infrastructure, often backed by a degree in computer science or a related field. Familiarity with IT service management tools (like ServiceNow or Jira), cloud platforms, and relevant certifications such as ITIL or CompTIA are commonly required. Exceptional problem-solving, leadership, and communication skills help in managing teams and ensuring effective customer support. These skills are crucial for resolving complex issues efficiently, leading support teams, and maintaining high levels of customer satisfaction.
Lead Support Engineer jobs near you
Infographic showing various Lead Support Engineer job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $123,784 per year, or $59.5 per hour.

Product Support Engineer

Noah Medical

San Jose, CA • Hybrid

Other

Re-posted 7 days ago

Job description

About The Team 

Noah Medical is recruiting for a Product Support Engineer to facilitate operational and service engineering support of Noah medical products and digital platforms. The Product Support Engineer serves as a primary liaison between Noah's internal technical groups (Engineering, Quality, Manufacturing) and the various internal and external departments supporting Service (Field and Customer Service, Clinical Sales, and Marketing). 

The role should expect to travel within the United States up to 25% of the time. This travel may include customer visits, managing escalations, team meetings, attending conferences, or other activities to support the business. 

 A Day In the Life of a Product Support Engineer 

  • Provide real-time troubleshooting support for escalations from internal customers (Field Service, Sales & Marketing) 
  • Serve as a primary technical liaison between Noah Medical and commercial partners, distributors, and key customer accounts, building strong relationships and driving customer satisfaction and retention 
  • Apply strong problem solving skills to complex product and process challenges; lead and collaborate cross-functionally including with commercial teams and distribution partners to drive resolutions that minimize customer impact 
  • Drive complex failure investigations, data collection and analysis, and collaborate closely with the engineering team to identify product design, service, and quality improvement opportunities. 
  • Develop & maintain service procedures, service bulletins, risk assessment documents, training materials, knowledge base articles. 
  • Develop validation protocols and reports for internal service processes  
  • Develop, manage, and drive continuous improvement in field tooling (hardware, software, and infrastructure tools) 
  • Provide technical support for Quality and Post-Market activities including CAPAs, field actions, and complaint investigations, ensuring commercial impact is assessed and communicated 
  • Ensure customer feedback is documented, analyzed, and used to drive improvements in service delivery. 

 About You 

  • Bachelor's degree in Engineering (Electrical, Electronics, Mechanical, or Fluidics), and/or at least 3 years of relevant experience.  
  • Relevant clinical or bronchoscopy engineering experience including, but not limited to, understanding of basic pulmonary anatomy and physiology 
  • Relevant Experience with system/electrical troubleshooting, detail-oriented and willing to find the root causes of issues with good engineering practice 
  • Excellent oral (including group presentations) and written communication skills, as well as solid organizational and time management abilities 
  • Self-motivated and proactive, with a passion for quality and continuous improvement 
  • Live in the assigned geography 
  • Willing to travel and be hands-on in the field to service the product whenever necessary. 
  • Must be fiscally responsible, able to make own travel arrangements, and turn in expense reports on a weekly basis. 
  • Excellent computer and technology skills with regards to software applications, (Excel, Word, Outlook, Power Point) ERP databases, and technology innovation. 
  • Must have a valid driver's license.

#LI-Hybrid

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About NOAH Medical

Sourced by ZipRecruiter

Industry

Medical equipment and supplies manufacturing

Company size

51 - 200 Employees

Headquarters location

San Carlos, CA, US

Year founded

2018

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