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Lead Support Engineer Jobs (NOW HIRING)

Loricus, Inc.

Support Engineer

Independence, OH · On-site

Duties The support engineer's duties are to provide responsive support onsite and remotely, to ... To be able to escalate challenging issues after 30 minutes to 1 hour to the proper team lead or ...

Loricus

Support Engineer

Independence, OH

Duties The support engineer's duties are to provide responsive support onsite and remotely, to ... To be able to escalate challenging issues after 30 minutes to 1 hour to the proper team lead or ...

Interra Health

Lead Application Support Engineer

$150K - $170K/yr

Team Leadership & Development: • Lead, coach, and mentor a team of application support engineers, providing technical guidance and career development support. • Set team priorities, manage ...

CYNET SYSTEMS

Support Engineer

Hudson, NY · On-site

$38 - $41/hr

Coordinate and lead meetings with engineering teams in post-production and identity management. * Stage and test user account migrations. * Perform Active Directory administration and support.

Goddard School

Support Engineer

King Of Prussia, PA · On-site

Collaborate closely with Service Delivery Lead and peer Support Engineers as one team - sharing knowledge, covering for one another, and reinforcing a consistent customer experience * Build positive ...

Goddard Systems

Support Engineer

King Of Prussia, PA · On-site

Collaborate closely with Service Delivery Lead and peer Support Engineers as one team - sharing knowledge, covering for one another, and reinforcing a consistent customer experience * Build positive ...

TridentCare

Lead Technical Support Engineer

Lead Tech Support Engineer is the highest technical escalation point within the IT Service Desk function, responsible for resolving the most complex, critical, or specialized issues affecting ...

TRULEO

Support Engineer

Greenville, SC · Remote

$100K/yr

Lead customer onboarding for TRULEO connectors and AI agents from planning through production ... Experience in Technical Support, Support Engineering, Solutions Engineering, Systems Administration ...

Outcode Software

Yardi Support Engineer

Draper, UT · On-site

The Support Engineering Lead at Outcode Software plays a critical leadership role in bridging the gap between technical support, database administration, and product implementation. This position ...

Truleo

Support Engineer

Greenville, SC · On-site

$100K/hr

Lead customer onboarding for TRULEO connectors and AI agents from planning through production ... Experience in Technical Support, Support Engineering, Solutions Engineering, Systems Administration ...

VibeIQ Inc.

Support Engineer

Boston, MA · On-site

As a Support Engineer, you'll be an important part of our Customer Success team, and more ... There's real room to grow into a senior or lead function. * Mission-driven team: We're building ...

Truleo

Support Engineer

Greenville, SC · On-site

$100K/yr

Lead customer onboarding for TRULEO connectors and AI agents from planning through production ... Experience in Technical Support, Support Engineering, Solutions Engineering, Systems Administration ...

VibeIQ

Support Engineer

Boston, MA · On-site

As a Support Engineer, you'll be an important part of our Customer Success team, and more ... There's real room to grow into a senior or lead function. * Mission-driven team: We're building ...

Genpact

Upper Galilee - Senior Support Engineer

Description Ready to lead AI-powered enterprise support at scale? At Genpact , we don't just ... Lead, mentor, and manage a team of Product Support Engineers supporting AI Broker and Deduction ...

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Lead Support Engineer information

See salary details

$42.5K

$123.8K

$180.5K

How much do lead support engineer jobs pay per year?

As of Aug 7, 2026, the average yearly pay for lead support engineer in the United States is $123,784.00, according to ZipRecruiter salary data. Most workers in this role earn between $102,500.00 and $135,000.00 per year, depending on experience, location, and employer.

How does a lead support engineer typically collaborate with other departments to resolve complex technical issues?

A Lead Support Engineer often works closely with product development, quality assurance, and operations teams to address challenging technical problems that customers encounter. This collaboration may involve escalating unresolved issues, providing detailed technical feedback, and participating in cross-functional meetings to ensure timely and effective solutions. By acting as a bridge between support and engineering, the Lead Support Engineer ensures that customer feedback informs product improvements while maintaining high service standards. This role requires strong communication skills and the ability to coordinate across various teams to drive continuous improvement.

What does a lead support engineer do?

A Lead Support Engineer oversees technical support teams, ensuring that customer issues are resolved efficiently and effectively. They act as a point of escalation for complex technical problems, mentor support staff, and help develop support strategies and processes. Lead Support Engineers also collaborate with other departments to improve products and services based on customer feedback. Their role is crucial in maintaining high customer satisfaction and continuous improvement within the support organization.

What are the key skills and qualifications needed to thrive as a lead support engineer?

To thrive as a Lead Support Engineer, you need deep technical expertise in troubleshooting, systems administration, and IT infrastructure, often backed by a degree in computer science or a related field. Familiarity with IT service management tools (like ServiceNow or Jira), cloud platforms, and relevant certifications such as ITIL or CompTIA are commonly required. Exceptional problem-solving, leadership, and communication skills help in managing teams and ensuring effective customer support. These skills are crucial for resolving complex issues efficiently, leading support teams, and maintaining high levels of customer satisfaction.
Lead Support Engineer jobs near you
Infographic showing various Lead Support Engineer job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $123,784 per year, or $59.5 per hour.

Support Engineer

Loricus, Inc.

Independence, OH • On-site

Full-time

Re-posted 8 days ago

Job description

****Looking for local candidates. This is not a development/programming position. It does have security aspects but is also not just a security position.
Job Description
Duties
The support engineer's duties are to provide responsive support onsite and remotely, to perform preventative maintenance tasks (including monthly preventative maintenance reports), to document client settings and changes, and to monitor client system alerts. This person is responsible for providing exceptional service to their assigned clients taking full ownership of support issues and by maintaining adequate response times. The support engineer will also assist the Infrastructure Engineering team as needed for project work. The support engineer may also be asked to research new technologies or ways to optimize current tasks. The support engineer will also be expected to study for and complete examinations in order to achieve technical certifications.
Estimated % of Time, Duty
40% Provide responsive support onsite and remotely
25% Perform preventative maintenance tasks
10% Document client settings and changes
10% Monitor client system alerts
5% Assist Infrastructure Team with projects
5% Research new technologies or optimizations
5% Study and take tests for technical certifications
Expectations
  • To be a "self-starter".
  • To be able to quickly learn current systems and processes.
  • To be able to escalate challenging issues after 30 minutes to 1 hour to the proper team lead or Infrastructure Engineer in order to resolve an issue quicker when a resolution is not in sight.
  • To work towards continuous improvement for the company and themselves.
  • To keep confidential all client and company proprietary information.
  • To make sure that the clients feels that they are being respected and helped in the best manner possible.
  • To ensure that clients are extremely happy and 100% aware of the status of all requests or service orders.

Education and Skills
  • Education - Four year college degree focusing on IT or computer systems. Experience and certifications may supplant this requirement.
  • Experience - One to two years of similar work experience. Education may supplant this requirement.
  • Interpersonal Skills - Contact with others outside of the company is very common. Professional demeanor and phone oratory skills are required. Good communication, courtesy, ambition, tact, and diplomacy are essential.
  • Other Skills - Technical certifications from Microsoft/Cisco are recommended. Other technical certifications are also encouraged.

This Job Description is not a complete statement of all duties and responsibilities comprising this position.

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