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About Accenture Song - Customer Technology, Commerce

Accenture Song accelerates growth and value for our clients by combining creativity, technology, and data-driven intelligence. Within Song, the Customer Technology - Commerce practice helps organizations design, build, and scale modern digital commerce ecosystems that deliver personalized, seamless, and intelligent customer experiences.

We integrate commerce platforms, customer data, marketing technology, and AI-powered decisioning to transform how brands engage customers across channels. By embedding Generative AI and Agentic AI into commerce operations, we enable real-time personalization, autonomous merchandising, dynamic pricing, campaign orchestration, and revenue growth at scale.

What's in it for you

• Lead large-scale commerce implementations where Agentic AI is embedded into real-world platforms (Salesforce, Adobe, SAP, composable/MACH stacks)
• Shape Accenture Song's Agentic Commerce engineering standards, accelerators, and reusable assets
• Own end-to-end delivery-from architecture and roadmap through build, rollout, and value realization
• Work with global clients across B2C, B2B, and B2B2C commerce
• Grow engineering leaders and multidisciplinary teams across AI, backend, cloud, and commerce platforms

What you will do in this role

As an Agentic Senior Manager in Customer Technology - Commerce, you will own the architecture, delivery, and scaling of Agentic Commerce implementations, ensuring AI-driven capabilities are production-ready, secure, and tightly integrated with enterprise commerce ecosystems.

Commerce & Platform Leadership

• Define and lead Agentic Commerce architecture patterns across composable and platform-led commerce implementations
• Translate AI-driven commerce strategy into executable platform roadmaps aligned to Salesforce, Adobe, SAP, and MACH ecosystems
• Lead prototype-to-production transformations, embedding agentic workflows into live commerce environments

Architecture & Engineering

• Architect modular, reusable agent frameworks integrated with commerce engines, APIs, and backend services
• Establish enterprise-grade standards for scalability, security, observability, and reliability of agentic systems
• Drive build vs. buy decisions across LLM platforms, orchestration frameworks, vector stores, and AI infrastructure

Delivery & Execution

• Lead large, distributed engineering and delivery teams across AI, backend, data, cloud, and DevOps
• Oversee CI/CD, cloud-native deployments, and Kubernetes-based scaling on Azure, AWS, or GCP
• Ensure seamless integration with CRM, CDP, payments, order management, pricing, and fulfillment systems

Governance, Risk & Value Realization

• Embed policy-driven architecture including governance, compliance, auditability, and explainability
• Define technical and business KPIs to measure agent performance, conversion uplift, operational efficiency, and ROI
• Establish human-in-the-loop and feedback mechanisms to continuously improve agent effectiveness

Market & Practice Growth

• Create industry-specific POVs, demos, and proposal assets for Agentic Commerce implementations
• Sponsor internal accelerators, reference architectures, and reusable components
• Engage C-suite and senior client stakeholders, translating complex architectures into business outcomes
• Travel: As required for client support up to 50%
• Location: Primary residency within 90 minutes of an approved Accenture office

Who we are looking for

Qualifications

• 12+ years of experience delivering enterprise-scale commerce and digital platforms with proven leadership at the Senior Manager level across complex, multi-region programs. Experience should include:
• Core Expertise
• Deep experience implementing enterprise commerce platforms (Salesforce Commerce, Adobe Commerce, SAP Commerce, or composable/MACH stacks)
• Strong hands-on leadership in agentic AI architectures embedded into production systems
• Expertise in API-led, microservices-based architectures supporting distributed commerce systems
• Experience integrating LLMs, RAG pipelines, vector databases, and contextual memory into enterprise platforms
• Experience with designing of a semantic layer and knowledge graph
• Experience with prompt engineering
• Engineering & Delivery
• Proven success leading prototype-to-production programs with CI/CD, cloud-native architecture, and DevOps
• Experience defining enterprise governance frameworks for AI-driven systems
• Strong understanding of observability, performance benchmarking, and AI evaluation frameworks
• Leadership & Communication
• Demonstrated ability to lead cross-functional engineering teams
• Strong executive communication skills-able to present architecture and delivery plans to senior stakeholders
• Track record of shaping practice capabilities, reusable assets, and market differentiation

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.We anticipate this job posting will be posted until 06/14/2026.Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off. See more information on our benefits here:

U.S. Employee Benefits | Accenture (https://www.accenture.com/us-en/careers/local/benefits)

Role Location Annual Salary RangeCalifornia $132,500 to $302,400Cleveland $122,700 to $241,900Colorado $132,500 to $261,300District of Columbia $141,100 to $278,200Illinois $122,700 to $261,300Maryland $132,500 to $261,300Massachusetts $132,500 to $278,200Minnesota $132,500 to $261,300New York $122,700 to $302,400New Jersey $141,100 to $302,400Washington $141,100 to $278,200

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