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Lead It Operations Technical Jobs in Indiana (NOW HIRING)

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Lead It Operations Technical information

What is a Lead IT Operations Technical?

Lead IT Operations Technical professionals are responsible for overseeing the day-to-day technical operations within an organization’s IT department. They manage teams, coordinate system maintenance, ensure high availability of IT services, and implement best practices for security and efficiency. These leaders often serve as the main point of contact for technical escalations and play a key role in strategic planning for IT infrastructure. Their expertise helps ensure smooth operations, minimal downtime, and effective resolution of technical issues.

What are the key skills and qualifications needed to thrive as a Lead IT Operations Technical?

To thrive as a Lead IT Operations Technical, you need a strong background in IT infrastructure, systems administration, and network management, typically supported by a relevant degree and experience in IT operations. Familiarity with tools such as ITSM platforms (like ServiceNow), monitoring systems (such as Nagios or Splunk), and certifications like ITIL or CompTIA are commonly required. Leadership, problem-solving, and effective communication are essential soft skills for managing teams and coordinating cross-functional projects. These skills ensure operational stability, swift incident resolution, and continuous improvement in complex technical environments.

What are the typical challenges faced by a Lead IT Operations Technical professional, and how can they be managed effectively?

A Lead IT Operations Technical professional often navigates challenges such as coordinating between cross-functional teams, managing incident response under tight deadlines, and ensuring system reliability during upgrades or migrations. Balancing day-to-day operational demands with long-term strategic planning can also be demanding. Success in this role relies on strong communication, prioritization skills, and staying current with technological advancements. Regular training, clear documentation, and fostering a collaborative team environment are key strategies for managing these challenges effectively.

What is the difference between Lead It Operations Technical vs Network Operations Technician?

AspectLead It Operations TechnicalNetwork Operations Technician
CertificationsITIL, CompTIA Network+, Cisco CCNACompTIA Network+, Cisco CCNA
Work EnvironmentData centers, enterprise IT teams, technical supportNetwork monitoring centers, technical support teams
Employer & IndustryIT service providers, large corporationsTelecommunications, ISPs, enterprise networks
Search & Comparison IntentUnderstanding technical leadership roles in IT operationsTechnical network troubleshooting and support

The Lead It Operations Technical role focuses on overseeing IT operations, managing teams, and ensuring system stability, often requiring leadership skills and broader IT knowledge. In contrast, a Network Operations Technician primarily handles network troubleshooting, maintenance, and support tasks. Both roles require networking certifications and work in similar environments, but the Lead It Operations Technical has a broader scope including strategic planning and team management.

What cities in Indiana are hiring for Lead It Operations Technical jobs?

Cities in Indiana with the most Lead It Operations Technical job openings:

IT Operations Engineer III

Columbus, IN • On-site

Toyota Industries Corporation
See more jobs at Toyota Industries Corporationexternal

Full-time

Re-posted 3 days ago

Job description

JOB SUMMARY:
TINA provides shared services to North American entities of TICO, Japan. TINA's Information Technology team is responsible for providing IT shared services to numerous locations (subsidiaries) across North America. These IT shared services include datacenter and cloud IaaS, LAN/WAN services, information security services, server/desktop management, desk phone administration, active directory administration, email, and IT consulting services.
The engineer in this role will be a member of the team that supports and manages these services and the infrastructure that hosts them. The position requires Windows administration experience and a working understanding of Active Directory, Windows Operating Systems, and virtualized environments. The Windows Systems Engineer will be responsible for providing level 2 and 3 support to our internal customers.
JOB RESPONSIBILITIES:
  • Research and recommend the most appropriate platforms, solutions, configuration, and infrastructure options for the delivery of IT Shared Services
  • Contribute to the roadmap for the evolution and maturity of the environment with a focus on meeting current business needs as well as being scalable for future needs.
  • Actively contribute toward improvements that allow for more efficient support of the environment, applications, and customers.
  • Collaborate with the team to increase the availability of our services by providing iterative improvements to existing infrastructure solutions
  • Install, configure, test, maintain, and patch Windows operating systems, Windows applications, and system management tools (SCCM and Intune).
  • Administer and maintain shared services applications and infrastructure (i.e. Active Directory, Microsoft 365, ServiceNow, SD-WAN, MDO (or M$ security suite), DNS, TEAMS voice)
  • Work with our MSP to coordinate the troubleshooting and configuration of the WAN.
  • Participate in Sec-ops activities as they relate to supporting TINA's shared services
  • Support the operations of multiple datacenters (and the infrastructure contained within them) and multiple Azure Tenants
  • Provide 2nd and 3rd level support and troubleshoot complex problems via email, phone, and other electronic medium
  • Participate in system migrations and special projects/product development activities as assigned
  • Prepare documentation and participate in the creation of standards and implementation processes to ensure product uniformity and quality
  • Participate in after-hours, on-call rotation, and maintenance windows activities
  • Follow best practices, strategies, methodologies, and approaches to systems administration tasks and projects assignments
  • Participate in self-guided and classroom training to continuously improve technical skills

EDUCATION/EXPERIENCE AND SKILLS:
  • Minimum 5 year's professional experience managing and administering Windows environments
  • Experience delivering a product, application, or technology from inception to implementation/ongoing support is preferred
  • Intermediate Network experience (Cisco Routing, Switching, V-Lan; Firewall mgmt. (Palo Alto))
  • Strong knowledge of current Windows desktop and server operating systems
  • Experience with Microsoft technologies, including: Active Directory, Active Directory DNS, current Office productivity suite, System Center Configuration Manager/Intune, Group Policy
  • Experience automating the administration of Windows Environments
  • Experience providing end-user support for incidents, requests, and changes
  • Excellent written and verbal communication skills with the ability to target communications to various audiences, from basic user to executives
  • Microsoft 365 administration experience
  • Experience working in an ITIL environment
  • Experience administering Virtual Environments (Nutanix and VMware HCI) and Azure subscriptions
  • Familiarity with ServiceNow or similar tracking system
  • Experience with Software Packaging and deployment
  • Scripting (PowerShell, VBScript) Experience

TRAVEL:
  • Limited travel is expected with this position

PHYSICAL DEMANDS:
While performing the duties of this position, the employee is frequently required to sit, stand, and communicate verbally and in writing. Manual dexterity and coordination are required to operate standard office equipment such as computer keyboard, calculator, and printer. Work will be performed in an open office environment with cubicles. In limited situations, duties could involve moving materials weighing up to 50 pounds.

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