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Lead Csr Jobs (NOW HIRING)

Circle K

Lead Customer Service Representative

Boone, NC · On-site

As a Lead Customer Service Representative, you will enjoy: * Medical, Vision, Dental, & Life Insurance/Short & Long Term Disability * Flexible Schedules * Weekly Pay * Large, Stable Employer * Fast ...

Circle K

Lead CSR

Williams, AZ · On-site

As a Lead Customer Service Representative, you will enjoy: * Medical, Vision, Dental, & Life Insurance/Short & Long Term Disability * Flexible Schedules * Weekly Pay * Large, Stable Employer * Fast ...

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How much do lead csr jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for lead csr in the United States is $21.65, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $23.56 per hour, depending on experience, location, and employer.

What is a lead CSR?

Lead CSRs, or Lead Customer Service Representatives, are experienced professionals who oversee customer service operations, guide team members, and handle complex customer inquiries. They often serve as the first point of contact for resolving escalated issues and ensuring customer satisfaction. In addition to their customer-facing duties, Lead CSRs may assist with training new staff, monitoring performance metrics, and providing feedback to improve service quality. Their leadership role is crucial in maintaining a positive and efficient customer service environment.

How does a lead CSR typically support and mentor their team members on a daily basis?

A Lead Customer Service Representative (CSR) plays a pivotal role in guiding and supporting their team by providing hands-on coaching, resolving escalated customer issues, and ensuring service standards are met. On a daily basis, they often monitor performance metrics, give real-time feedback, and facilitate team meetings to discuss challenges and share best practices. This leadership position also involves coordinating training sessions and acting as a liaison between frontline staff and management. By fostering a collaborative environment, Lead CSRs help team members grow professionally and improve overall customer satisfaction.

What are the key skills and qualifications needed to thrive as a lead customer service representative, and why are they important?

To thrive as a Lead Customer Service Representative, you need strong communication skills, problem-solving abilities, and experience in customer service, often supported by a high school diploma or equivalent. Familiarity with CRM software, call center systems, and knowledge of company products are typically required. Leadership, conflict resolution, and the ability to motivate and mentor team members are essential soft skills. These skills enable effective team management, ensure customer satisfaction, and drive operational efficiency in customer service environments.

What is the difference between Lead Csr vs Customer Service Supervisor?

AspectLead CsrCustomer Service Supervisor
ResponsibilitiesGuides customer service team, handles escalations, improves service processesOversees daily operations, manages team performance, ensures customer satisfaction
CredentialsTypically requires customer service experience, sometimes certifications in customer relationsSimilar credentials, often with leadership or supervisory training
Work EnvironmentCustomer service centers, call centers, retailCustomer service departments, call centers, retail management

The main difference is that Lead CSR focuses on guiding the team and handling escalations, while Customer Service Supervisor manages overall team performance and daily operations. Both roles require similar experience and credentials, but the Supervisor has broader managerial responsibilities.

What does a lead customer service representative do?

A lead customer service representative oversees a team of customer service agents, ensuring quality support and resolving complex issues. They provide training, monitor performance, and handle escalations, often using customer management software to track interactions and improve service efficiency.

What are popular job titles related to Lead Csr jobs?

For Lead Csr jobs, the most frequently searched job titles are:

Lead Csr jobs near you
Infographic showing various Lead Csr job openings in the United States as of August 2026, with employment types broken down into 89% Full Time, 9% Part Time, and 2% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $45,033 per year, or $21.7 per hour.

Lead Customer Service Representative

Bainbridge, GA • On-site

Circle K
Retail • 10K+ employees
Learn more about Circle Kexternal

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 23 days ago

Circle K rating

4.9

Company rating: 4.9 out of 10

Based on 1,385 frontline employees who took The Breakroom Quiz

Job description

Store 2723894: 1405 Tallahassee Hwy, Bainbridge, Georgia 39819Shift AvailabilityFlexible (Days, Evenings, Overnights + Weekends)


Time Type

Lead Customer Service Representative

We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further.

As a Lead Customer Service Representative, you will enjoy:

  • Medical, Vision, Dental, & Life Insurance/Short & Long Term Disability
  • Flexible Schedules
  • Weekly Pay
  • Large, Stable Employer
  • Fast Career Opportunities
  • Work With Fun, Motivated People
  • Task Variety
  • Paid Comprehensive Training
  • 401K With a Competitive Company Match
  • Flexible Spending/Health Savings Accounts
  • Tuition Reimbursement

Your key responsibilities:

You will greet customers, run the register, cashier, make purchase suggestions and sometimes work with our food program. You will also gain entry level management experience by leading shifts on a regular basis. There is never a dull moment as you will be working around the store (inside and out) in many different areas to help maintain our high standards for store appearance and provide fast and friendly service to our customers. Provide regular and predicable onsite attendance.

You will interact with many customers daily, all while working with a fun, energetic team accomplishing daily tasks around the store!


You are good at:

  • Selling products to customers
  • Providing excellent customer care
  • Communication and friendly conversation
  • Performing at a quick pace while having fun
  • Working as part of a team to accomplish daily goals
  • Coming up with great ideas to solve problems
  • Thinking quickly and offering suggestions
  • Leading a team of employees
  • Entry level employee supervision

Great if you have:

  • Retail and customer service experience
  • Entry level management experience
  • Sales associate or cashiering experience
  • High School Diploma or equivalent
  • Motivation to advance in your career!
  • Willingness to learn and have fun!

Physical Requirements:

  • Ability to stand and/or walk for up to 8 hours
  • Lift and/or carry up to 30 pounds from ground to overhead up to 30 minutes in a shift
  • Occasionally lift and/or carry up to 60 pounds from ground to waist level
  • Push/pull with arms up to a force of 20 pounds
  • Bend at the waist with some twisting up to one hour a shift
  • Grasp, reach and manipulate objects with hands. This handwork requires eye-hand coordination, and may require climbing a ladder to store and retrieve materials or place and remove signs



Circle K is an Equal Opportunity Employer.
The Company complies with the Americans with Disabilities Act (the ADA) and all state and local disability laws.  Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the ADA and certain state or local laws as long as it does not impose an undue hardship on the Company. Please inform the Company's Human Resources Representative if you need assistance completing any forms or to otherwise participate in the application process.

Click below to review information about our company's use of the federal E-Verify program to check work eligibility:

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About Circle K

Sourced by ZipRecruiter

Circle K Stores are owned by Alimentation Couche-Tard, the largest convenience store operator in Canada. We are recognized for our strong food service brands, Simply Great Coffee, and of course our icy cold, flavour abundant Frosters. Our innovative store design and merchandising is second to none.

Industry

Retail

Company size

10,000+ Employees

Headquarters location

Tempe, AZ, US

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