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Lead Counter Sales Associate Jobs in California (NOW HIRING)

Watsco, Inc.

Counter Sales Associate

San Diego, CA · On-site

$22 - $25.50/hr

The Counter Sales Associate is responsible for our sales counter at one of our established wholesale HVAC distributorships. The ultimate goal of this role is to provide strong customer service in a ...

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Lead Counter Sales Associate information

What is a lead counter sales associate?

Lead Counter Sales Associates are experienced retail professionals who oversee the sales counter activities in stores or distribution centers. They provide excellent customer service, manage inventory, and assist customers with product selection and purchases. In addition to sales responsibilities, they often supervise and train other counter sales staff, resolve customer issues, and ensure that company policies and sales goals are met. Their leadership helps maintain smooth operations and a positive customer experience.

How does a lead counter sales associate balance customer service duties with inventory management responsibilities?

As a Lead Counter Sales Associate, you'll regularly juggle front-line customer service with behind-the-scenes inventory tasks. While assisting customers, answering product queries, and processing transactions are top priorities, you’re also responsible for monitoring stock levels, organizing displays, and coordinating with warehouse or supply teams to ensure product availability. Effective time management and clear communication with both customers and team members are essential to meet sales goals and maintain operational efficiency. This balance is key to providing excellent service while keeping the sales floor well-stocked and organized.

What are the key skills and qualifications needed to thrive as a lead counter sales associate?

To thrive as a Lead Counter Sales Associate, you need strong product knowledge, sales expertise, and experience in customer service, often supported by a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, inventory management software, and sometimes basic accounting tools is typically required. Exceptional communication, leadership, and problem-solving skills help you effectively assist customers and guide team members. These skills are crucial for driving sales, ensuring customer satisfaction, and maintaining efficient store operations.

What cities in California are hiring for Lead Counter Sales Associate jobs?

Cities in California with the most Lead Counter Sales Associate job openings:

Infographic showing various Lead Counter Sales Associate job openings in California as of August 2026, with employment types broken down into 79% Full Time, 19% Part Time, and 2% Contract. Highlights an 83% Physical, 1% Hybrid, and 16% Remote job distribution.

Counter Sales Associate

Escondido, CA • On-site

Baker Distributing Company LLC
See more jobs at Baker Distributing Company LLCexternal

$22 - $27/hr

Full-time

Re-posted 21 days ago

Job description

Join Our Team: Counter Sales Associate Wanted!
Are you a sales-driven professional with a passion for delivering exceptional customer service? Look no further! Baker Distributing Company, a leading wholesale HVAC distributor, is seeking a skilled Counter Sales Associate to join our team. As a key representative of our company, you will provide top-notch service to customers, drive sales growth, and contribute to our success. If you're a motivated and organized individual with excellent communication skills, we want to hear from you! Apply now to take your career to the next level.
Summary
The Counter Sales Associate is responsible for our sales counter at one of our wholesale HVAC distributorships that carries multiple brands of equipment, parts, and supplies. The goal of this role is to provide strong customer service in a sales-oriented setting.
Essential Duties/Accountabilities
  • Represent Baker Distributing Company as a leader in the industry ensuring maximum sales.
  • Interact with internal and outside salespeople, vendors and contractors.
  • Responsible for showroom merchandising and re-stocking product.
  • Assist in resolving customer relations problems with both dealers and end users.
  • Complete sales order process for customers with efforts to up-sell associated items.
  • Service walk-in and telephone customers and assist with sourcing and shipping parts, inventory control and warranty administration.
  • Provide customer product and service needs by researching products via computer system, catalog, telephone or other reference sources.
  • Arrange stock on shelves or racks in sales area and keeps merchandise in order.
  • Apply suggestive selling techniques and up-sells to current and prospective customers.
  • Conduct outgoing customer sales or service calls and resolve customer complaints.

Qualifications
  • High School Diploma or GED required; equivalent experience may be considered.
  • Bachelor's degree in business or related field preferred; equivalent professional experience may substitute.
  • Demonstrated experience with HVAC equipment in a wholesale distribution setting.
  • Background in sales, operations, purchasing, or inventory management preferred.
  • Strong interpersonal skills with a focus on customer service, problem-solving, and relationship-building.
  • Ability to manage multiple tasks in a dynamic, fast-paced environment; reasonable accommodations will be provided as needed.
  • Demonstrated interest in continuous learning, mentoring, and leadership.
  • Mechanical or technical experience preferred.
  • Proficiency in Microsoft Office or similar productivity tools; assistive technologies may be used to support this function.

Skills
  • Strong interpersonal skills.
  • Excellent customer service mindset with the ability to develop long term relationships.
  • Excellent written and verbal communication skills.
  • Excellent analytical aptitude with a proven ability to analyze/interpret data.
  • Strong and creative problem-solving skills
  • Ability to work independently and in a team environment.
  • Proactively seeks continuous process and service improvements.
  • This role requires the ability to understand and communicate in English to comply with safety standards, training, policies, and procedures. Reasonable accommodations will be provided to support effective communication.

Physical Demands and Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
  • Required to move parts and equipment weighing up to 50 pounds.
  • Required to position self to access equipment by standing, sitting, or walking, climbing, kneeling, crouching, or crawling.
  • Operates computer and telephone equipment for extended periods of time.
  • Visual acuity is required to perform essential job functions such as reading labels, inspecting equipment, monitoring inventory, and operating machinery. Tasks may involve close vision, distance vision, color differentiation, peripheral awareness, depth perception, and visual focus.
  • Required to operate warehouse equipment such as forklifts and pallet jacks

Position Pay Range: $22.00-$27.00
Job Keywords: Counter Sales Associate, HVAC, Wholesale Distributor, Customer Service, Sales, Showroom Merchandising, Inventory Management, Warranty Administration

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