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Lcms Technical Support Specialist Jobs (NOW HIRING)

TIER4 GROUP

Technical Support Specialist

Franklin, WI · On-site

Technical Support Specialist Location: Franklin, WI (Onsite/Hybrid) Duration: 18-month contract Perks: Competitive rates, benefits, free daily lunches onsite, and an excellent opportunity to join a ...

Collabera

Technical Support Specialist

Chandler, AZ

$23 - $25/hr

Technical Support Specialist Location: Chandler,AZ / Addison,TX / Hopewell,NJ Work Arrangement: 4 day in office with 1 day WFH Client Industry: Banking Duration: 12 -18 months Contract Schedule:

Collabera

Technical Support Specialist

Chandler, AZ · On-site

Technical Support Specialist Location: Chandler,AZ / Addison,TX / Hopewell,NJ Work Arrangement: 4 day in office with 1 day WFH Client Industry: Banking Duration: 12 -18 months Contract Schedule:

POSRG

Technical Support Specialist

Wauconda, IL · On-site

$55K - $65K/yr

TECHNICAL SUPPORT SPECIALIST Helpdesk amp; Field Technician Support POSITION SUMMARY We are seeking a detail-oriented and technically skilled Technical Support Specialist to join our team. In this ...

Saalex

Technical Support Specialist

San Diego, CA · On-site

$45K - $85K/yr

Saalex Corporation is seeking multiple Technical Support Specialist in Tidewater, VA and San Diego, CA. Saalex Corp., is an Engineering and Information Technology Services company with a focus on ...

LENSAR, Inc.

Technical Support Specialist

Orlando, FL · On-site

POSITION SUMMARY The Technical Support Specialist (TSS) is responsible for providing phone and technical support for the field personnel and external customers, service requirements for new products ...

LENSAR, Inc.

Technical Support Specialist

Orlando, FL · On-site

POSITION SUMMARY The Technical Support Specialist (TSS) is responsible for providing phone and technical support for the field personnel and external customers, service requirements for new products ...

Saalex

$45K - $85K/yr

Saalex Corporation is seeking multiple Technical Support Specialist in Tidewater, VA and San Diego, CA. Saalex Corp., is an Engineering and Information Technology Services company with a focus on ...

Saalex

$45K - $85K/yr

Saalex Corporation is seeking multiple Technical Support Specialist in Tidewater, VA and San Diego, CA. Saalex Corp., is an Engineering and Information Technology Services company with a focus on ...

Saalex

Technical Support Specialist

San Diego, CA · On-site

$45K - $85K/yr

Saalex Corporation is seeking multiple Technical Support Specialist in Tidewater, VA and San Diego, CA. Saalex Corp., is an Engineering and Information Technology Services company with a focus on ...

AutoStore

Technical Support Specialist

Salem, NH · On-site

As a Technical Support Specialist, your key role is to provide technical assistance and support to our partners. You'll be the expert they rely on for troubleshooting and resolving any issues they ...

Coreforce

Technical Support Specialist

Atlanta, GA · Hybrid

$21 - $22/hr

Join Our Team as a Technical Support Specialist Company : Coreforce Location : Atlanta, GA (Onsite) Job Type: Full-time Salary: Based on Experience Company Overview: Coreforce is an innovative ...

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All JobsLcms Technical Support Specialist Jobs

Lcms Technical Support Specialist information

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How much do lcms technical support specialist jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for lcms technical support specialist in the United States is $26.57, according to ZipRecruiter salary data. Most workers in this role earn between $20.19 and $30.53 per hour, depending on experience, location, and employer.

What is an LCMS Technical Support Specialist?

An LCMS Technical Support Specialist is a professional who provides technical assistance and troubleshooting for Liquid Chromatography-Mass Spectrometry (LCMS) instruments and related software. They help users resolve hardware and software issues, perform maintenance, and may also provide training and guidance on best practices for instrument operation. These specialists often work with laboratories in industries such as pharmaceuticals, environmental testing, and academic research. Their role is crucial in ensuring that LCMS systems function efficiently and produce reliable analytical results.

What are the key skills and qualifications needed to thrive as an LCMS Technical Support Specialist?

To thrive as an LCMS Technical Support Specialist, you need a strong background in analytical chemistry, experience with liquid chromatography-mass spectrometry (LC-MS) systems, and typically a relevant science degree. Familiarity with LCMS instrumentation, troubleshooting software, and data analysis tools such as MassLynx or Xcalibur is essential. Excellent problem-solving skills, clear communication, and patience are important soft skills for effectively assisting users and addressing technical issues. These skills are crucial for ensuring accurate system performance, timely customer support, and maintaining client satisfaction in laboratory environments.

What are some typical challenges faced by LCMS Technical Support Specialists when troubleshooting instrument issues remotely?

LCMS Technical Support Specialists often encounter challenges such as diagnosing complex instrument problems without direct physical access, relying on clear communication with end-users to gather detailed information, and interpreting error logs or data outputs remotely. Successfully resolving issues requires a strong understanding of both the hardware and software aspects of LCMS systems, as well as the ability to guide users through step-by-step troubleshooting procedures. Building rapport and trust with customers is also crucial to ensure effective collaboration and minimize downtime.

What is the difference between Lcms Technical Support Specialist vs Laboratory Technician?

AspectLcms Technical Support SpecialistLaboratory Technician
Required CredentialsTypically requires a degree in chemistry, biology, or related field; certifications in laboratory systems are a plusUsually requires a high school diploma or associate degree; technical certifications may be preferred
Work EnvironmentSupports analytical instruments like LCMS in labs, often in pharmaceutical, biotech, or research settingsPerforms routine lab tests and sample preparations in similar environments
Employer & Industry UsageCommon in laboratories that utilize LCMS technology for analysisFound in clinical, research, or industrial labs performing standard testing

The main difference is that Lcms Technical Support Specialists focus on maintaining and troubleshooting LCMS instruments, requiring specialized knowledge of analytical systems. Laboratory Technicians perform routine testing and sample handling, often with less emphasis on instrument support. Both roles are essential in lab settings but differ in technical complexity and responsibilities.

What are popular job titles related to Lcms Technical Support Specialist jobs?

For Lcms Technical Support Specialist jobs, the most frequently searched job titles are:

Infographic showing various Lcms Technical Support Specialist job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $55,275 per year, or $26.6 per hour.

Technical Support Specialist

Franklin, WI • On-site

TIER4 GROUP
IT Services • 51 - 200 employees
Learn more about TIER4 GROUPexternal

Contractor

Re-posted 23 days ago

Job description

Position: Technical Support Specialist

Location: Franklin, WI (Onsite/Hybrid)

Duration: 18-month contract

Perks: Competitive rates, benefits, free daily lunches onsite, and an excellent opportunity to join a Fortune 500 company!


About the Role:

Our Fortune 500 client is seeking multiple Technical Support Specialists to join their growing team in Franklin, WI. This contract role offers the potential to get your foot in the door with a great organization. After completing a paid 7-week onsite training program, you’ll have the flexibility to work hybrid or remotely based on your shift.


Responsibilities:

  • Provide technical support via phone and chat in a contact center environment.
  • Troubleshoot hardware, software, and connectivity issues remotely.
  • Support Windows 10/11, Office 365, laptops, desktops, printers, mobile devices, and various in-house and commercial applications.
  • Handle approximately 25 customer interactions per day as the single point of contact for technical issues.
  • Maintain high standards in customer service, meeting key performance indicators (KPIs) such as attendance, first-contact resolution, and quality.


Training Period:

  • Duration: 7 weeks (onsite in Franklin, WI)
  • Schedule: Monday–Friday, 8:00 AM – 4:30 PM
  • Candidates must attend the full training period without planned time off.


Shift Details:

Available Shifts: 1st, 2nd, 3rd, and weekends

  • Final schedules will be based on availability forms submitted during the application. Ensure these forms reflect your full availability and planned time off, as incomplete information may impact selection.

Post-Training Hybrid/Remote Options:

  • Day Shifts (6 AM – 6 PM, Mon–Fri): Hybrid work (onsite Mon-Wed, remote Thu-Fri).
  • Evening/Weekend Shifts: Fully remote.


Qualifications:

Education: High School Diploma or GED required; Associate degree or equivalent experience preferred.

Technical Skills:

  • Proficiency with MS Office, Outlook, and troubleshooting hardware/software issues.
  • Experience using remote support tools.

Soft Skills:

  • Strong verbal and written communication with excellent customer service skills.
  • Analytical problem-solving ability and attention to detail.
  • Adaptability in a dynamic technical environment.


Interview Process:

  • One-hour video interview.