ZipRecruiter

Log In

1

Law Enforcement Software Customer Success Manager Jobs

Itential Careers

Customer Success Manager

Atlanta, GA · On-site

Knowledge of IT key concepts (network management, infrastructure, software development, cloud ... law. Employment at Will: Employment with Itential is at-will, meaning either the employee or the ...

ITENTIAL LLC

Customer Success Manager

Knowledge of IT key concepts (network management, infrastructure, software development, cloud ... law. Employment at Will: Employment with Itential is at-will, meaning either the employee or the ...

Lead Forensics

Customer Success Manager

Scottsdale, AZ · Hybrid

$65K/yr

Customer Success Manager Base salary up to $65,000, plus commission Location: Scottsdale, Arizona ... Our software enables us to identify the businesses who have visited our clients' websites to helps ...

Keeper Security

Customer Success Manager

Keeper's cybersecurity software is trusted by millions of people and thousands of organizations ... Comply with employment law obligations 3. Legal Basis * Legitimate Interests (recruitment ...

Planisware

Customer Success Manager

Denver, CO · On-site

BA/BS and 5 years minimum selling and/or customer success manager of enterprise software and service solutions * A proven track record of account penetration, growth, and revenue recognition * Proven ...

Wolters Kluwer

Customer Success Manager

Victoria, MN · On-site

Our portfolio offers software tools coupled with content and services that customers need to make ... The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between ...

Wolters Kluwer

Customer Success Manager

Cary, NC · On-site

Our portfolio offers software tools coupled with content and services that customers need to make ... The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between ...

Wolters Kluwer

Customer Success Manager

Clayton, MO · On-site

Our portfolio offers software tools coupled with content and services that customers need to make ... The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between ...

Wolters Kluwer

Customer Success Manager

Riverwoods, IL · On-site

Our portfolio offers software tools coupled with content and services that customers need to make ... The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between ...

Dozuki

Enterprise Customer Success Manager (Remote- US)

$90K - $110K/yr

Dozuki is a leading software company specializing in connected worker software for faster, better ... The Customer Success Manager will be responsible for building and maintaining strong relationships ...

Wolters Kluwer

Customer Success Manager

Princeton, NJ · On-site

Our portfolio offers software tools coupled with content and services that customers need to make ... The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between ...

Wolters Kluwer

Customer Success Manager

Springfield, IL · On-site

Our portfolio offers software tools coupled with content and services that customers need to make ... The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between ...

Wolters Kluwer

Customer Success Manager

Clayton, MO · On-site

Our portfolio offers software tools coupled with content and services that customers need to make ... The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between ...

Wolters Kluwer

Customer Success Manager

Irvine, CA · On-site

Our portfolio offers software tools coupled with content and services that customers need to make ... The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between ...

Wolters Kluwer

Customer Success Manager

Coppell, TX · On-site

Our portfolio offers software tools coupled with content and services that customers need to make ... The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between ...

previous pagenext page

Showing results 21-40

All JobsBusiness JobsCustomer Service JobsCustomer Service Manager JobsLaw Enforcement Software Customer Success Manager Jobs

Law Enforcement Software Customer Success Manager information

See salary details

$32.5K

$83.1K

$140K

How much do law enforcement software customer success manager jobs pay per year?

As of Sep 3, 2026, the average yearly pay for law enforcement software customer success manager in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What does a law enforcement software customer success manager do?

A Law Enforcement Software Customer Success Manager is responsible for ensuring that law enforcement agencies effectively use and gain value from the software solutions they have purchased. They act as a liaison between the software company and the client, providing onboarding, training, and ongoing support to help users maximize the software's capabilities. Additionally, they gather feedback, address issues, and work proactively to maintain high levels of customer satisfaction and retention. Their ultimate goal is to ensure the software meets the evolving needs of law enforcement professionals, thereby fostering long-term relationships.

What skills and qualifications are needed to be a law enforcement software customer success manager?

To excel as a Law Enforcement Software Customer Success Manager, you need a strong understanding of SaaS platforms, client relationship management, and ideally experience with law enforcement or public safety technology. Familiarity with CRM systems like Salesforce, ticketing tools, and certifications in customer success (such as CCSM or CSM) are commonly required. Outstanding communication, problem-solving, and empathy enable you to build trust with clients and support them during critical incidents. These skills are crucial for ensuring customer satisfaction, product adoption, and long-term retention in a high-stakes, regulated environment.

How does a law enforcement software customer success manager collaborate with agency clients and internal teams?

As a Law Enforcement Software Customer Success Manager, you will regularly interact with agency clients to understand their unique operational requirements and ensure optimal use of software solutions. You will also work closely with internal product, technical support, and development teams to relay client feedback and coordinate problem resolution. Successful collaboration requires strong communication skills, empathy for the public safety mission, and the ability to translate technical information into practical guidance for end users. This role often involves hosting training sessions, managing onboarding, and proactively addressing adoption challenges to drive client satisfaction.

What is the difference between Law Enforcement Software Customer Success Manager vs Law Enforcement Software Support Specialist?

AspectLaw Enforcement Software Customer Success ManagerLaw Enforcement Software Support Specialist
Primary RoleBuilds long-term client relationships, ensures product adoption, and drives customer satisfactionProvides technical support, troubleshooting, and resolves user issues
Required SkillsCustomer relationship management, communication, product knowledgeTechnical troubleshooting, product expertise, problem-solving
Work EnvironmentClient-facing, strategic meetings, account managementHelpdesk, technical support centers, remote or on-site troubleshooting
CertificationsTypically no specific certifications required, but CRM or customer success certifications helpTechnical certifications related to software or IT support often preferred

While both roles support law enforcement software users, the Customer Success Manager focuses on client retention and strategic engagement, whereas the Support Specialist handles technical issues and troubleshooting. Understanding these differences helps organizations assign the right roles for customer satisfaction and technical support.

Infographic showing various Law Enforcement Software Customer Success Manager job openings in the United States as of August 2026, with employment types broken down into 93% Full Time, and 7% Part Time. Highlights an 93% In-person, and 7% Hybrid job distribution, with an average salary of $83,064 per year, or $39.9 per hour.

Customer Success Manager

ZippyApp - Recruitment Marketing

Atlanta, GA • On-site

$70 - $95/hr

Other

Medical, Dental, Vision, PTO

Posted 2 days ago

New

Job description

About the Role

Join our fast-growing HR technology startup as our first Customer Success Manager. Help companies reduce turnover and hire better talent using our innovative platform. Ground‑floor opportunity with significant career growth potential.

Compensation & Benefits
  • Competitive salary: $70,000 - $95,000 based on experience
  • Performance Bonus
  • Health, dental, and vision insurance
  • Paid Time Off (PTO)
  • Hybrid work environment; strong preference for candidates living close enough to walk, bike, or scooter to the office. 3 days in the office are expected. Friday is Fun Shirt Friday.
Responsibilities
  • Manage customer relationships from onboarding through renewal.
  • Drive product adoption and ensure customers achieve hiring and retention goals.
  • Build customer success processes, playbooks, and training materials from scratch.
  • Analyze customer data to identify trends and improvement opportunities.
  • Partner with Sales, Product, and Engineering teams on customer feedback.
  • Create and track success metrics (NPS, retention, adoption rates, ROI).
  • Identify upsell and expansion opportunities within existing accounts.
Qualifications
  • 3+ years in customer success, account management, or client-facing B2B roles.
  • SaaS experience required.
  • Proven track record managing multiple accounts and driving retention.
  • Strong communication and relationship‑building skills.
  • Proficient with CRM systems and data analysis tools.
  • Bachelor's degree (preferred).
Preferred Qualifications
  • B2B SaaS customer success experience.
  • HR technology or talent acquisition software background.
  • Experience building CS processes at early‑stage companies.
  • Familiarity with people analytics or employee engagement platforms.
  • Bonus: experience with AI agents.
Growth Opportunities
  • Shape the customer success function from day one.
  • Potential to build and lead a team as we scale.
  • Exposure to all aspects of startup operations.
About Our Company

We're a software startup transforming how employers hire and retain top talent. Our platform combines data analytics with proven engagement strategies to help companies build stronger teams and reduce costly turnover.

Company Culture
  • Customer‑first mindset in everything we do.
  • Data‑driven decision making.
  • Transparency and open communication.
  • Ownership and accountability.
  • Fast learning and continuous improvement.
  • Fast‑paced startup culture.
#J-18808-Ljbffr

Apply