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Language Manager information

What is a language manager?

A Language Manager oversees the localization and translation processes for content, ensuring linguistic accuracy, cultural relevance, and consistency across languages. They collaborate with translators, editors, and product teams to maintain language quality and alignment with brand voice. Their responsibilities often include managing glossaries, overseeing translation workflows, and ensuring compliance with regional standards. This role is critical in global businesses looking to effectively communicate with diverse audiences.

What are some common challenges language managers face in their day-to-day work?

Language Managers often encounter challenges such as juggling multiple projects with tight deadlines, ensuring consistency and quality across all translations, and managing teams of linguists from diverse cultural backgrounds. They must also stay up-to-date with evolving industry technologies and maintain clear communication with other departments, including product managers and engineers. Despite these challenges, the role offers the rewarding opportunity to shape a company's global voice and facilitate effective communication across markets. Successful Language Managers use strong organizational and interpersonal skills to overcome hurdles and deliver top-quality language solutions.

What are the key skills and qualifications needed to thrive as a language manager, and why are they important?

To thrive as a Language Manager, you need expertise in linguistics, translation/localization processes, and project management, often supported by a degree in languages or related fields. Familiarity with computer-assisted translation (CAT) tools, translation management systems (TMS), and industry certifications such as ATA or PMP are highly valued. Strong leadership, cross-cultural communication, and attention to detail are essential soft skills for success. These competencies ensure high-quality language services and effective coordination across multilingual teams and projects.

What job categories do people searching Language Manager jobs in Edmonds, WA look for?

The top searched job categories for Language Manager jobs in Edmonds, WA are:

What cities near Edmonds, WA are hiring for Language Manager jobs?

Cities near Edmonds, WA with the most Language Manager job openings:

Language Manager jobs near you
Infographic showing various Language Manager job openings in Edmonds, WA as of June 2026, with employment types broken down into 70% Full Time, 28% Part Time, and 2% Contract. Highlights an 83% Physical, 3% Hybrid, and 14% Remote job distribution.

Manager, Sign Language Access & CART Services

Bellevue, WA • On-site

Universal Language Service Inc
See more jobs at Universal Language Service Incexternal

$100K/yr

Other

Medical, Retirement, PTO

Posted 8 days ago

Job description

UNIVERSAL LANGUAGE SERVICE, INC.
MANAGER, SIGN LANGUAGE ACCESS
& CART SERVICES
ASL / VRI / DeafBlind / CART / Captioning
LOCATION
Bellevue, Washington - On-Site
BASE SALARY
$100,000 annually
INCENTIVE
Annual performance-based bonus
COMMISSION
Up to 5%
STATUS
Full-time, salaried exempt
Manager, Sign Language Access & CART Services
Universal Language Service, Inc. ("UniversalLanguage") is seeking a hands-on manager to lead American Sign Language (ASL), signed-language, DeafBlind, Communication Access Realtime Translation (CART), captioning, transcription, and accessible-event operations. The Manager owns operations from request intake and interpreter scheduling through service delivery, quality, billing support, reporting, and growth. The role also wins and launches new customers and expands services and modalities with existing customers.
About the Role
The Manager will lead an assigned team of schedulers or coordinators, W-2 staff interpreters, and operations-support employees, with staffing levels and team composition determined by operational and business needs, while governing a network of approximately 300 independent ASL, signed-language, Deaf interpreter, DeafBlind, CART, captioning, and accessibility providers. The Manager serves as the primary department representative to customers, interpreters, captioners, community partners, and internal teams.
This role is based in UniversalLanguage's Bellevue office. The normal work schedule is Monday through Friday, from 8am to 5pm with local travel, event support, and on-call support after normal business hours as needed.
What You Will Own
  • Daily ASL, signed-language, and CART request intake, scheduling, dispatch, confirmations, replacements, cancellations, event readiness, service recovery, verification, and closeout.
  • Coverage planning for in-person, scheduled virtual, on-demand VRI, critical requests, Deaf interpreter and DeafBlind services, CART, captioning, transcription, and accessible events.
  • Recruiting, interviewing, onboarding, credentialing, training, mentoring, readiness, retention, provider relations, rate recommendations, and specialty and regional capacity.
  • Leadership, coaching, performance management, cross-training, succession, and accountability for assigned employees and schedulers.
  • Interpreter and captioner quality, appropriate assignment matching, preferred providers, team requirements, ethics, complaints, investigations, corrective action, and customer communication.
  • Government, healthcare, enterprise, education, legal, event, and direct-customer contract requirements, SLAs, reporting, privacy, HIPAA, security, and billing controls.
  • Customer success and expansion. Lead discovery, implementations, business reviews, retention, and expansion into additional sites, departments, geographies, hours, use cases, and service modalities.
  • New-customer development. Lead target-account outreach, discovery, ASL / signed-language / CART proposals and RFPs, pricing inputs, presentations, pilots, contracting support, implementation, and operational handoff.
  • Accessible conferences, town halls, webinars, trainings, meetings, public meetings, and events, including interpreter and captioner teams, audiovisual systems, platforms, venues, preparation, and backups.
  • Department dashboards, SOPs, staffing plans, budgets, forecasts, direct costs, contribution margin, invoice support, provider payments, and prevention of billing leakage.
  • Accurate representation of UniversalLanguage in customer, provider, community, conference, and approved public meetings.
Occasional Hands-On ASL Interpreting
Hands-on coverage is part of the role.
After reasonable attempts to secure qualified staff, contractors, or approved backup resources, the Manager may occasionally provide ASL interpreting by video or in person as temporary bridge coverage. The Manager must be currently qualified, credentialed, trained, rested, conflict-free, approved by the customer when required, and working within demonstrated competence. This is secondary to management and is not routine production interpreting.
Required Qualifications
  • Five or more years of progressively responsible interpreting, accessibility, service operations, healthcare, government, or related experience, including at least three years of leadership responsibility.
  • Professional-level ASL and English communication.
  • Current RID, BEI, NAD legacy, or another recognized credential demonstrating qualification for occasional ASL interpreting coverage; ability to obtain and maintain applicable customer approval and Washington ODHH eligibility before accepting covered assignments.
  • Experience with scheduling, recruiting, onboarding, training, provider networks, quality, complaints, customer meetings, contracts and service-level agreements, reporting, and process improvement.
  • Knowledge of Deaf, DeafBlind, hard-of-hearing, late-deafened, interpreting, and captioning communities and effective communication practices.
  • Financial and analytical capability, including budgets, pricing, direct costs, contribution margin, dashboards, and billing controls.
  • Strong proposal, writing, presentation, customer-facing, coaching, negotiation, and change-management skills.
  • Ability to work from Bellevue as required, travel, support events, and participate in an after-hours support as needed.
Preferred Qualifications
  • Prior leadership of ASL interpreter operations, accessibility programs, healthcare or government contracts, multi-state services, or large independent-provider networks.
  • Current Washington ODHH approval and medical, mental health, legal, DeafBlind, ProTactile, or foreign sign language experience.
  • Operational knowledge of CART and real-time captioning, applicable NCRA credentials, captioning technology, transcripts, audiovisual systems, platforms, and accessible events.
  • Bachelor's or master's degree in interpreting, Deaf studies, accessibility, linguistics, business, operations, healthcare administration, or a related field; equivalent experience will be considered.
  • Experience with Salesforce or similar CRM, scheduling systems, DHHIS, ProviderOne, VRI platforms, reporting tools, Lean / Six Sigma, or project management.
Compensation and Benefits
  • Base Salary: $100,000 annually
  • Incentive: Annual performance-based bonus
  • Commission: Up to 5%
  • Eligibility for the Company's full-time health, welfare, retirement, paid time off, paid sick leave, holiday, and other benefit programs, subject to plan terms and Company policy.
  • Up to $1,000 annually for approved professional development, certification renewal, CEUs, membership, or conference costs.
  • Formal reviews at approximately 90 days, six months, and twelve months; future Director consideration may be discussed based on sustained results and business need. No promotion is guaranteed.

Success, Equal Opportunity, and Application
Success will be measured through coverage, quality, customer outcomes, compliance, workforce readiness, billing accuracy, contribution margin, customer retention, new customers launched, existing-account service and modality expansion, and profitable growth.
UniversalLanguage is an equal opportunity employer and considers reasonable accommodation for qualified individuals with disabilities. Hearing status is not a qualification for this role. Employment is at will where permitted and is subject to lawful work-authorization, screening, credential, reference, privacy, and security requirements.
Pay Range: $95,000 - $105,000 per year

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