Language Line Solutions Remote Jobs in Baltimore, MD

Job Description

This is a fully remote position.

The Solution Architect (SA) is a technical professional, responsible for solution development in collaboration with TEKsystems sales partners. The SA will be the primary driver (along with the Solution Executive) for identifying, scoping and creating solutions/proposals that encompass technical approach, estimates, Implementation, Team Structure, Pricing, and Contracts.

In addition to their pre-sales solutioning responsibilities, the SA will bring thought leadership, current industry know-how, and applied solutions to improve existing service capabilities, engagement, the continued evolution of service offerings, presales, go-to-market collaterals and delivery challenges, and any research and development activities. To this end, the SAs are responsible for Service Line ownership, Service Maturation, and researching emerging service opportunities.

The Solution Architect provides sales and solution assurance of services for clients through a range of internal and external functions in the following areas: Solutioning, Account Interaction, Service Design Development and Practice pipeline responsibilities. A Solutions Architect has the experience and background to identify resources, resource allocation, integration requirements, contract attributes and costing, customer interaction, and other key aspects of solution-based advisory and managed services for complex deliverable-based, fully outsourced, or extremely large-scale engagements or programs and contribute input to a larger cross-functional solution.

The Solution Architect works jointly with the Solution Executive on the overall proposed client solution and is responsible for the design of the application and/or engagement, and mapping client business requirements from the project team to systems/technical requirements.

The Solution Architect may also work as a team member along with the Project Manager, Technical Architect and supporting team members to deliver the complete solution for the customer.

In this specific Solution Architect role, the key practice areas of focus will be:

Service Desk & Deskside Services

Network Operations (NOC)

IT Operations Support

Call Center and Operations Support

The Solution Architect will be capable of creating and presenting solution proposals for core Service Desk, Deskside Services, NOC and IT Operations Support client engagements that include assessments, advisory services and/or managed services, and will work with experienced Practice Architects as necessary to craft technical solutions for this work.

This role may require up to 25% travel.

Key Accountabilities and Priorities:

Solution Proposal Development

Gain a clear understanding of customers’ business requirements and their technical requirements

Understand, develop, and mature the solution design by collaborating with customers and stakeholders to manage their expectations and resolve sales, stakeholder, and delivery issues in a timely manner

Facilitate internal communication and assembly of a delivery team for new engagements to include practice support, delivery (regional and/or practice), and account team members

Consolidate solution status and propose costing information across the project stakeholders

Perform sales/solutions risk and opportunity issue management and facilitate issue resolution with proper notification to all affected parties

Identify and coordinate the solution change control process

Experience with contract development and negotiations:

Statement of Work (SOW) contract language, risk mitigation, terms and conditions

Project Change Request (PCR) drafting

Sales Support, Solution Development & Solution Implementation: Serve as the practice Subject Matter Expert and Point of Contact with Sales and Practice leaders for new business opportunities as assigned

Partner with sales to own and drive new business opportunities and manage from initial practice engagement to closure

Responsible for assigned Practice specific Solutions, which includes the following:

Data analysis, resource modeling/team structure, Skills analysis/requirements, Pricing Assumptions, Proposals and Statements of Work (SOW), Request for Proposal (RFP), Request for Information/Quote (RFI & RFQ)

Practice & Product Line Management

Perform periodic practice pipeline and opportunity analysis, product line review, and solution “health checks” with practice and delivery resources

Refine practice pipeline and product line attributes based upon metrics and analysis, as well as overall fit within the marketplace and technological changes

Support the development and execution of an Account Strategy in collaboration with internal stakeholders

Leadership Responsibilities

Understand and manage customer requirements and expectations to ensure contract understanding and acceptance for deliverables, cost, contract type, timeline, risk and assumptions, and customer satisfaction

Ensure solution design methodology is understood by team from opportunity assessment to project closeout; sales-to-delivery knowledge transfer

Ensure Sales and Solutions management methodology is followed on all client opportunities

Financial and contractual awareness of engagement profitability against revenue and gross profit goals

Ensure reasonable staffing levels and hours allocation are maintained based on scope of work

Maintain awareness for additional business opportunities, and support pursuit of future business through quality results and identification to internal stakeholders when additional business opportunities may present themselves

Qualifications

Bachelor’s Degree or equivalent, relevant experience

10+ years’ broad experience in Service Desk, Deskside Services, Network Operation or IT Operations, of which at least 7 years is in professional services consulting

Experience in delivering projects/programs, including significant OCM aspects of those projects/programs

Experience in delivering and administrating client professional services agreements

Frequent interactions with external customers at the Director level or above; normal level of interactions is at the CXO level; established consulting and interpersonal skills with 10+ years’ experience

Ability to develop, market and sell services and products

Experience with OCM processes, stakeholder identification, communication, adoption and rollout strategies desired, but not required

Requisite Abilities and/or Skills, and Business Acumen:

Tech Savvy: Strong conceptual and analytical skills with a strategic mindset. Anticipates and adopts innovations in business building digital and technology applications

Proven ability to appropriately prioritize and plan complex work in a rapidly changing environment

Collaborates: Team player with experience leading and collaborating with cross-functional teams to deliver successful solutions. Build partnerships and work collaboratively with others to meet shared objectives.

Excellent oral and written communication skills (English language)

Superior communication and interpersonal skills

Situational adaptability: adapts approach and demeanor in real time to match the shifting demands of different situations

Manages Complexity: Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems

Drives Results: consistently achieving results, even under tough circumstances.

Instills Trust: Gaining the confidence and trust of others through honesty, integrity and authenticity.

Customer Focus: Builds strong customer relationships and delivering customer-centric solutions.

Skills

Architecture, service desk, it operation

Top Skills Details

Architecture,service desk,it operation

Experience Level

Expert Level

This is a Permanent position based out of Hanover, MD.

The pay range for this position is $125000.00 - $190000.00/yr.

We reserve the right to pay above or below the posted wage based on factors unrelated to sex, race, or any other protected classification. Additional earnings may be available through incentive programs like annual bonuses, profit sharing, etc. Our full-time, internal employment benefits include the following: • Medical, Dental, and Vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life and AD&D for employee and dependents) • Short and Long-Term Disability • Health Spending Account (HSA) • Transportation Benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully remote position.

This position is anticipated to close on Aug 14, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.