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Job Title: Regional Manager, Business Solutions

Reports To: Senior Manager, Business Solutions

Department: Industry & Business Promotion

FLSA Status: Exempt

Salary: $83K - $108K

Summary:

The Regional Manager role at LAEDC represents the intersection of LAEDC's on-the-ground support to LA's businesses and connection to LA's overall economic ecosystem. The Regional Manager does this by engaging with LA's economic stakeholders and community to understand regional needs, conducting outreach with local businesses, delivering 1:1 advisory services to small businesses, completing well-documented deliverables, and leveling up on-the-ground trends to overall economic themes and needs. A successful Regional Manager is able to demonstrate strong inter-personal skills in engaging with community stakeholders across business, government, and non-profit entities, problem-solving commitment to support 1:1 businesses' needs, and reliable project management to document efforts and advisory for institutional learning, compliance, and capacity-building.

Business Solutions is the arm of LAEDC that supports small businesses across a range of business sizes and readiness to meet their capital, market access, workforce, permitting, resilience, and know-how needs. This is achieved through both direct service delivery and systems solutions by engaging the broader ecosystem of small business services to deploy solutions at scale. Direct service solutions include technical assistance, counseling, and training, and systems-based solutions include toolkits, train-the-trainer, county-wide consortia coordination, and ecosystem capacity-building. The solutions are developed and adapted for small businesses of varying sizes, industries, and stages of readiness, particularly for accessing capital, permits, and markets.

Duties:

The Regional Manager will lead their own project of direct services, contribute to those of other Regional Managers, and contribute to organizational capacity-building to better serve businesses:

Business Solutions Team

• Direct Service - Technical Business Assistance: Provide 1:1 strategic assistance to businesses seeking to establish, grow, and/or recover in Los Angeles County covering resources including but not limited to capital access, workforce, permitting, cost management, business planning, market access, digital access, and/or resilience
• Direct Service - Deliverables: Translate 1:1 assistance into deliverables to demonstrate impact, build institutional capacity, and comply with contract requirements
• Business Outreach: Manage a pipeline of small business clients to provide 1:1 assistance by being active in community events and building relationships with relevant associations, community groups, and economic development stakeholders
• Customer Satisfaction: Deliver on 1:1 consultations in a customer-focused manner resulting in positive customer satisfaction
• Stakeholder Outreach: Represent LAEDC by building and managing relevant relationships with local economic development partners, government agencies, associations, and partner organizations
• Project Management: Manage workflow independently through strong organization skills to manage and consistently report out outreach efforts, consultation progress and results, deliverables' completion, and compliance documentation requirements
• Systems Solutions: Translate needs and themes noticing in 1:1 engagements to overarching themes to then develop repeatable solutions
• Problem-solving: Exhibit problem-solving skills by independently identifying problems and developing proposals for solutions
• Team Player: Contribute to a positive team environment of capacity-building, learning, collaboration, respect, and commitment to high quality and positive impact

Organizational

• Alignment with Organizational Goals: Align activities with LAEDC's mission, objectives, and strategic plan and participate in additional duties and organizational projects as assigned
• Information: Stay up to date on occurrence within LA County's economic development landscape and business resources
• Learning Culture: Embody a culture of productive feedback, growth, and learning, including learning about continuously emerging business resources across a range of technicality

Qualifications:

Team player motivated by problem solving and delivering excellence for LA County's small businesses, robust team communication and operations, effective stakeholder engagement, and comfort in learning new small business and economic development concepts

Requirements

• Professional Experience: 5+ years of experience, with majority in small business, economic development, contracting, and/or business advisory
• Self-Starter: Experience proactively managing workload, time, and priorities while communicating updates with a team virtually and/or in-person
• Customer Service: Experience in a client-facing role that entailed engaging 1:1 to provide support
• Stakeholder Experience: Experience engaging with stakeholders in government, community-based organizations, and the community
• Technical Skills: Proficient in Microsoft Office (Excel, PowerPoint) and project management tools
• Learning Mindset: Skilled in responding to and providing feedback, coaching, and learning opportunities all within a fast-paced environment
• Mission Alignment: Commitment to LAEDC's mission of promoting jobs for all Angelenos through inclusive economic development
• Education: Bachelor's degree or related field or work experience equivalent

Preferred

• Experience: Direct experience with small business capital access, contracting, and/or permitting
• Language: Proficiency in Spanish, Chinese, Tagalog, Korean, and/or Armenian
• Network: Strong economic development and/or industry network across Los Angeles region

The LAEDC will consider qualified applicants, including those with criminal histories, in a manner consistent with state and local Fair chance laws including the City of Los Angeles Fair Chance Initiative for Hiring Ordinance (FCIHO). The LAEDC is an Equal Opportunity Employer. For further information about LAEDC please visit our website at www.laedc.org.

LAEDC Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

• Achievement Focus - Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Recognizes and acts on opportunities; Sets and achieves challenging goals; Takes calculated risks to accomplish goals
• Communications - Exhibits good listening and comprehension; Expresses ideas and thoughts in written form; Expresses ideas and thoughts verbally; Keeps others adequately informed; Selects and uses appropriate communication methods; Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
• Job Knowledge - Competent in required job skills and knowledge; Displays understanding of how job relates to others; Exhibits ability to learn and apply new skills; Keeps abreast of current developments; Requires minimal supervision; Uses resources effectively
• Teamwork - Balances team and individual responsibilities; Contributes to building a positive team spirit; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Puts success of team above own interests
• Project Management - Communicates changes and progress; Completes projects on time and budget; Coordinates projects; Develops project plans; Manages project team activities
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
• Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.
• Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goal and objectives; Supports everyone's efforts to succeed; Recognizes accomplishments to other team members.
• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality

LAEDC's Culture of Belonging:

LAEDC is committed to cultivating and preserving a culture of belonging and connectedness. We recognize that, like the communities we serve, our team members bring a wide range of experiences and perspectives, which makes us stronger and more effective. LAEDC fosters an environment where every individual is valued and encouraged to express themselves freely. We are proud to be an equal opportunity employer rooted in the dynamic fabric of Los Angeles County, and we remain dedicated to our mission by ensuring that anyone regardless of background, origin, orientation, or life experience can find a welcoming and supportive place on our team.

Work Environment:

This position will operate in a hybrid schedule. The employee will base work from the DTLA office 40% of the work week and additional time as needed with the option to work remotely on the remaining time. The organization will continue to assess the hybrid environment and adjust to meet programmatic needs accordingly.

This position will require employee to visit businesses in various regions of LA County. Travel within the county will be required 60% of the week.

The characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to sit and use hands to finger, handle, or feel. The employee is frequently required to talk or listen. The employee is occasionally required to stand, walk, and reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision and distance vision.

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.