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Laboratory Support Manager Jobs in Tennessee (NOW HIRING)

August Bioservices

Manager, IT Support

Nashville, TN · On-site

The Manager, IT Support is responsible for leading IT support operations and ensuring reliable ... This individual works closely with business, manufacturing, laboratory, quality, engineering, and ...

August Bioservices

Manager, IT Support

Nashville, TN · On-site

The Manager, IT Support is responsible for leading IT support operations and ensuring reliable ... This individual works closely with business, manufacturing, laboratory, quality, engineering, and ...

Baptist

Manager-Laboratory

Memphis, TN · On-site

Works in close collaboration with the lab and medical assistant team to meet and support training ... preferred Supply management experience preferred Licensure Nationally accepted laboratory ...

Covenant Health

MGR LABORATORY

Sevierville, TN · On-site

The Manager of the Laboratory will facilitate lab operations by providing such guidance and support to licensed and unlicensed clinical lab employees as they should require; ensures competent and ...

Covenant Health

MGR LABORATORY

Sevierville, TN · On-site

The Manager of the Laboratory will facilitate lab operations by providing such guidance and support to licensed and unlicensed clinical lab employees as they should require; ensures competent and ...

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All JobsLaboratory Support JobsLaboratory Support Manager JobsLaboratory Support Manager Jobs in Tennessee

Laboratory Support Manager information

What does a laboratory support manager do?

A Laboratory Support Manager oversees the administrative and operational functions that keep a laboratory running smoothly. This includes managing laboratory staff, ensuring compliance with safety and quality regulations, maintaining equipment, handling budgets, and procuring supplies. They act as a liaison between laboratory personnel, management, and sometimes external vendors or regulatory bodies. Their work ensures that scientists and technicians can focus on research or testing by providing an efficient and safe working environment.

What are the key skills and qualifications needed to thrive as a laboratory support manager?

To excel as a Laboratory Support Manager, you need a background in laboratory science, strong organizational skills, and experience in laboratory operations, typically supported by a relevant bachelor's degree. Familiarity with laboratory information management systems (LIMS), safety protocols, and quality assurance standards is crucial. Outstanding leadership, problem-solving, and communication skills help manage teams and ensure smooth workflows. These qualifications are vital for maintaining compliance, operational efficiency, and high-quality results in laboratory environments.

What are some common challenges laboratory support managers face in maintaining efficient lab operations?

Laboratory Support Managers often encounter challenges related to balancing resource allocation, managing equipment maintenance, and ensuring compliance with safety protocols. They must coordinate with multiple teams to address technical issues promptly while minimizing downtime, and also oversee inventory management to prevent shortages of critical supplies. Additionally, adapting to evolving regulatory requirements and supporting staff training can be demanding, but these tasks are essential for maintaining high operational standards and a safe laboratory environment.

What is the difference between Laboratory Support Manager vs Laboratory Technician?

AspectLaboratory Support ManagerLaboratory Technician
CredentialsTypically requires a bachelor's degree in a science field; management experience is a plusUsually requires an associate degree or certification in laboratory technology
Work EnvironmentOversees lab operations, manages staff, and ensures compliancePerforms tests, prepares samples, and maintains lab equipment
Employer & Industry UsageUsed in healthcare, research, and industrial labs for supervisory rolesCommonly employed in clinical, research, and industrial labs for technical tasks

The Laboratory Support Manager focuses on overseeing laboratory operations and managing staff, requiring management skills and higher education. In contrast, the Laboratory Technician performs hands-on testing and sample preparation, primarily requiring technical training. Both roles are essential in laboratory settings but differ in responsibilities and qualifications.

What cities in Tennessee are hiring for Laboratory Support Manager jobs?

Cities in Tennessee with the most Laboratory Support Manager job openings:

Infographic showing various Laboratory Support Manager job openings in Tennessee as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 20% Part Time, and 6% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution.

Manager, IT Support

Nashville, TN • On-site

August Bioservices
Pharmaceutical and Medicine Manufacturing • 51 - 200 employees
Learn more about August Bioservicesexternal

Full-time

Re-posted 6 days ago

Job description

The Manager, IT Support is responsible for leading IT support operations and ensuring reliable, secure, and compliant technology services across August Bio. This is a highly hands-on leadership role for end user focused IT professional who combines strong leadership with deep technical expertise in workplace technology, endpoint management, identity management, conferencing room solution and overall sit operation.
This individual works closely with business, manufacturing, laboratory, quality, engineering, and administrative teams to ensure technology services support operational requirements and comply with applicable company policies, cybersecurity standards, and GxP expectations.
Essential Duties and Responsibilities
  • Lead and manage the IT support function, ensuring timely, professional, and effective resolution of technical issues and service requests.
  • Supervise, coach, and develop IT support personnel, including establishing objectives, assigning responsibilities, managing workloads, and evaluating performance.
  • Oversee the IT service management and ticketing platform, ensuring incidents, service requests, problems, and escalations are properly documented, prioritized, assigned, and resolved.
  • Establish and monitor service-level expectations, key performance indicators, and support metrics to improve response times, resolution times, service quality, and satisfaction.
  • Provide and coordinate technical support for office, manufacturing, laboratory, warehouse, and remote-working environments.
  • Oversee the administration, monitoring, and support of IT infrastructure, including servers, endpoints, network equipment, wireless systems, firewalls, telecommunications, conference-room technology, backup systems, and related services.
  • Manage endpoint configuration, software deployment, operating-system updates, security patches, vulnerability remediation, and device lifecycle activities.
  • Maintain accurate IT asset and software-license inventories, including equipment assignment, lifecycle status, warranty information, and disposal records.
  • Support identity and access management activities, including account administration, role-based access, multifactor authentication, periodic access reviews, and privileged-access controls.
  • Promote cybersecurity best practices and support organizational security initiatives, including endpoint protection, email security, vulnerability management, incident response, security awareness, and data-protection controls.
  • Support compliance with applicable regulatory and quality requirements, including GxP, 21 CFR Part 11, EU Annex 11, data integrity principles, and company quality-system procedures, as applicable to assigned systems and responsibilities.
  • Ensure IT support activities affecting regulated systems are performed in accordance with approved procedures, change-control requirements, documentation standards, and validation requirements.
  • Collaborate with Quality, Manufacturing, Engineering, Laboratory Operations, Supply Chain, Human Resources, Finance, and other business functions to align IT support services with operational and compliance requirements.
  • Support enterprise platforms and SaaS applications such as Microsoft 365, Microsoft Entra ID/Azure Active Directory, Zoom, collaboration tools, endpoint-management platforms, and other business applications.
  • Develop and maintain IT support documentation, including knowledge-base articles, system inventories, network diagrams, configuration records, troubleshooting procedures, and disaster-recovery information.
  • Coordinate planned maintenance, system upgrades, equipment replacements, and other technology changes while minimizing disruption to business and manufacturing operations.
  • Manage relationships with managed service providers, telecommunications providers, hardware and software vendors, consultants, and other external service providers.
  • Participate in vendor selection, contract review, service-performance evaluation, licensing management, and IT procurement negotiations.
  • Provide technical leadership during critical incidents and coordinate communications, escalation, troubleshooting, and service restoration.

Education and Experience
  • 6+ years of IT experience, including 2+ years in a leadership or managerial role.
  • Strong technical expertise in hardware, software, networking, security, and enterprise applications.
  • Proficiency in IT infrastructure administration, including servers, routers, switches, and firewalls.
  • Strong communication skills with the ability to interact effectively with both technical and non-technical stakeholders.
  • Experience managing IT support operations in a fast-paced, growing, or operationally complex environment.
  • Experience supporting manufacturing, laboratory, warehouse, or other regulated operational environments.
  • Experience with validated systems and formal IT quality processes, including change control, deviation management, CAPA, periodic access reviews, and audit support.
  • Familiarity with ERP, LIMS, MES/eBR, QMS, document-management, laboratory, facilities, or serialization systems used within a CDMO or life-sciences organization.
  • Relevant professional certifications such as ITIL, CompTIA, Microsoft, Cisco, cybersecurity, or project-management certifications is preferred but not required.
  • Experience managing managed service providers and geographically distributed or after-hours support services.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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