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Laboratory Client Service Jobs (NOW HIRING)

SGS

Manager, Client Service

North Sioux City, SD · On-site

Manage Client Service Department to maintain or improve efficiency and quality of laboratory * Communicate necessary changes or information to department personnel. * Ensures procedures are performed ...

Eurofins

Client Service Representative

New Berlin, WI · On-site

$15.75 - $21.25/hr

Eurofins is one of the market leaders in certain testing and laboratory services for genomics ... Position Summary The Client Service Representative manages communication between the laboratory and ...

Eurofins

Client Service Representative

New Berlin, WI · On-site

$15.75 - $21.25/hr

Eurofins is one of the market leaders in certain testing and laboratory services for genomics ... Position Summary The Client Service Representative manages communication between the laboratory and ...

SGS

Client Service Ambassador

North Sioux City, SD · On-site

$15.25 - $20.75/hr

Act as a liaison or contact between clients, laboratory management and department personnel. Also responsible for providing resolution to client service issues and technical support to laboratory ...

compunet

Client Service Representative

Dayton, OH · On-site

$15.50 - $21/hr

The Client Service Representative will exemplify CompuNet's mission and value to both internal and ... Coordinate reporting of referral laboratory results to the appropriate entity. Address all customer ...

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Laboratory Client Service information

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How much do laboratory client service jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for laboratory client service in the United States is $20.23, according to ZipRecruiter salary data. Most workers in this role earn between $16.59 and $22.36 per hour, depending on experience, location, and employer.

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Client Service Representative

New Berlin, WI • On-site

Eurofins USA Food Testing
See more jobs at Eurofins USA Food Testingexternal

$15.75 - $21.25/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 5 days ago

Job description

Client Service Representative

The Client Service Representative manages communication between the laboratory and clients to ensure expectations are met, assists clients in submitting needed information, managing sample receipt and registration, and other activities as needed to maintain good client relations.

Authority

The Client Service Representative receives sufficient authority from, and is accountable to, the Client Services Supervisor, or appointed designate, for the successful completion of assigned duties and responsibilities and has the authority to take action necessary to carry out the duties and responsibilities of this position and to identify the occurrence of departures from the quality system or from the procedures for performing tests and/or calibrations, so long as such action does not deviate from established company guidelines, is consistent with sound technical and business judgment, and follows the practices of the laboratory.

Essential Duties and Responsibilities

  • Responsible for all routine communications between the customer and the laboratory.
  • General clerical duties such as answering phones, processing mail, greeting clients, etc.
  • Routing couriers for sample pickups.
  • Receiving samples from clients via parcel services, couriers and in-person drop off.
  • Confirming and documenting sample conditions on receipt.
  • Provision of sampling supplies as needed to the customer.
  • Responsible for intercompany communication and sample coordination.
  • Clarification of client's requests for services.
  • Entering new client information into appropriate systems.
  • Registration of incoming samples.
  • Validating sample registration information.
  • Routing of samples and paperwork to appropriate storage locations and analysts within the laboratory and notification to the analysts if those samples requiring special handling.
  • Creation and Maintenance of Reference Quotations.
  • Schedules, coordinates and participates in client conference calls as needed; attends meetings with technical groups as needed.
  • Assist in management of invoices for client billing.
  • Responsible for managing outsources samples with partner Eurofins laboratories to ensure timely COA release for clients.
  • Coordinate all out going shipping for ESFA. (samples, returning coolers, Etc.)
  • Creating return shipping labels for clients shipping samples back regularly.
  • Scanning/attaching documents to samples or projects in LIMS systems.
  • Responsible for reaching out to customers to collect payment for overdue bills.
  • Responsible for submitting results to WDNR for EDD testing.
  • Conducts all activities in a safe and efficient manner.
  • Maintain regular attendance and punctuality.
  • Performs other duties as assigned
Qualifications
  • At least 1 year in client services
  • Microsoft Office (Outlook, Excel, etc).
  • Knowledge of ISO 17025, DEA, EPA, FDA and related guidance.
  • Associates degree in Chemistry or related field preferred
Additional Information

What we offer:

  • Excellent full time benefits including comprehensive medical coverage, dental, and vision options
  • Life and disability insurance
  • 401(k) with company match
  • Paid vacation and holidays

Eurofins USA Food Testing is a Disabled and Veteran Equal Employment Opportunity employer.

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