Labor Service Representative Trainee Jobs (NOW HIRING)

Duties Description As a Labor Services Representative (Disabled Veterans Outreach Program) staff in the Office of Workforce Development (OWD) provide and facilitate a full range of employment and training services to veterans, focusing on providing and facilitating intensive services to veterans with significant barriers to employment. The incumbent will provide case management services and conduct outreach activities. The incumbent will provide services at other out-station locations as assigned.
• Participate in change in organizational transformations, ensuring successful adoption and alignment with strategic objectives
• Engage in technology and innovation by leveraging emerging technologies to optimize processes and enhance customer experiences
• Proactively manage relationships with key stakeholders internally and externally
• Think strategically about current and future organizational needs
• Adapt to shifting priorities
• Participate in the comprehensive process of implementing changes, ensuring smooth transitions, effective communication, and minimal disruption
• Proactively identify, address, and resolve conflicts to foster constructive dialogue and a productive, collaborative work environment
• Analyze issues, make sound judgments, and implement effective solutions to drive positive outcomes
• Proactively identify potential challenges and identify preventative solutions
• Take part in team collaboration and achieve agency objectives
• Effectively convey information, ideas, and expectations to diverse audiences through various channels, ensuring clarity and understanding
• Foster an inclusive and equitable environment that values and leverages the strengths of a diverse workforce
• Ensure exceptional customer service by proactively addressing needs and expectations
• Demonstrate self-awareness and empathy to effectively manage relationships, build trust, and foster productive interactions
• Uphold the highest standards of ethical conduct and professional integrity in all actions and decisions
• Maintain and apply an understanding of relevant technologies and digital tools to optimize performance and drive innovation
Minimum Qualifications Competitive Minimum Qualifications-
Qualified applicants will support their status as an Eligible Veteran of the U.S. Armed Forces with Form DD-214 (or NYS Restoration of Honor Act certificate of eligibility) to verify which of any of the following criteria are met:
a) Served Active Duty for a period of more than 180 days (consecutive) and was separated with any discharge type except dishonorable; or
b) Separated from Active Duty because of a service-connected disability; or
c) Served as a member of a Reserve Component under Federal order to Active Duty during a period of war (or in a campaign or expedition for which a campaign badge is authorized) and was separated with any discharge type except dishonorable; or
d) Was discharged or released from Active Duty given Sole Survivorship (10 U.S. Code • 1174)
Labor Services Representative Trainee 1 (DVOP): Eligible Veteran with four (4) years of experience* providing employment, reemployment, training and labor market services to job seekers, employers, unions, and other interested parties. These activities must include one of the following areas:
- conducted interviews to evaluate the nature of services desired
- obtained employment histories
- identified barriers to employment and developed solutions to such barriers
- provided information about workforce development and training programs and related grants
- reviewing and evaluating applications for workforce development and training services
Labor Services Representative Trainee 2 (DVOP): Eligible Veteran with five (5) years of experience* as defined, above.
Labor Services Representative (DVOP): Eligible Veteran with six (6) years of experience* as defined, above.
*An associate degree may substitute for two (2) years of experience; a bachelor's degree may substitute for four (4) years of experience; a master's degree may substitute for five (5) years of experience; a doctorate may substitute for six (6) years of experience.
Your degree must have been awarded by an educational institution accredited by a regional, national, or specialized agency recognized as an accrediting agency by the United States (U.S.) Department of Education/Secretary of Education. If awarded by an institution outside of the U.S. and its territories, you must provide independent verification of equivalency. You will be required to provide this documentation to the hiring agency. A list of companies that provide these services can be found at: http://www.cs.ny.gov/jobseeker/degrees.cfm.
Please note: Equivalency verification services may require a fee which must be paid to the company you choose.
Reassignment Qualifications:
Current Department of Labor employees only, with at least one year of permanent or contingent-permanent service in a Labor Services Representative/Trainee (DVOP) title.
Preferred Qualifications:
Ability to initiate and maintain relationships across a diverse set of stakeholders.
Notes regarding position and salary-
- As this position requires travel, the appointee must have a valid license to operate a motor vehicle in New York State and have a motor vehicle or otherwise demonstrate their capacity to meet the transportation needs of the position.
- Position specific job duties may include occasional altered work schedule or job assignments which require availability and willingness to work occasional evenings and/or out-stationed assignments.
- Candidates with no previous state service will begin at the starting rate of the salary range listed above.
- Additional location pay is available for the following counties: Bronx, Kings, Nassau, NYC-Manhattan, Queens, Richmond, Rockland, Suffolk; and Westchester, Dutchess, Orange, and Putnam.
- If you are a current NYS employee and have questions regarding salary, please contact the Business Services Center (BSC): 518-457-4272, BSCHR@ogs.ny.gov.
- Telecommuting is available and can be discussed during the interview.
- NYS Department of Labor does not participate in E-Verify and does not sponsor visa applications.
- Employment at the Department of Labor is contingent upon the maintenance of a valid work authorization and necessary documentation to work legally in the United States.
Please note: Due to operational requirements and funding considerations of various divisions/positions, there could be occasions in the future where unit assignments may change. Should this occur, it will not impact your title, salary or location.
Additional Comments We offer a comprehensive benefits package, including:
• 13 paid holidays, 5 personal days, and a minimum of 13 vacation days per year
• Paid sick leave (CSEA and PEF employees- 13 days; M/C employees- 8 days plus free enrollment into the Income Protection Program for short-term and long-term disability coverage).
• Choice of several affordable and competitive health insurance plans
• Dental and vision insurance plans at no additional cost
• Membership in the NYS Employee's Retirement System
• NYS Deferred Compensation Investment Plan
• Eligibility to apply for Public Service Loan Forgiveness (PSLF) (full-time employees)
• Eligibility to apply for tuition reimbursement for qualifying employees and courses
• Paid Parental Leave
Our mission is to provide outstanding services to our customers- the workers and business that call New York home. We help New Yorkers find careers they will love. We build and support New York's businesses. We empower and protect New York's workers. To learn more about our mission and the exciting work of the DOL, please visit: https://dol.ny.gov/about-us
DOL is committed to fostering employee engagement and work-life balance. We offer telecommuting and alternative work schedules to eligible employees. Eligible employees may be approved to telecommute, if operationally feasible, up to 2 days per regular workweek, and not to exceed 4 days per two-week pay period.
Telecommuting can be discussed at the time of interview. Our exciting training and development opportunities, including Coursera and our formal Employee Recognition Program allow us to develop, recognize, and celebrate our workforce.
Please note that specific benefits and programs may vary based on negotiating unit, current contract, length of State service, and program area.
Some positions may require additional credentials or a background check to verify your identity.
Name Maria Kane
Telephone 518-457-1020
Fax EFax: 5184742871@fax.ny.gov
Email Address YourDOLJourneyIsHere@labor.ny.gov
Address
Street State Office Campus
1220 Washington Ave, Building 12
City Albany
State NY
Zip Code 12226
Notes on Applying Qualified candidates should copy the below web address into your browser to complete the online application for the Department of Labor.
https://on.ny.gov/apply2dol
Vacancy: 222519
Title: Labor Services Representative/Trainee 1/Trainee 2 (DVOP)
Location: Elmhurst
Please submit a resume and cover letter demonstrating how you meet the minimum
qualifications. To award the proper credit for work experience, resumes must include month and year for start and end dates. If any experience is less than full time you must indicate the average number of hours worked per week. It is essential to clearly describe qualifying education and experience when applying; vague or incomplete information may lead to disqualification.
Unofficial transcripts and/or other documents will be required for certain positions as
indicated in the minimum qualifications.
All documents must be received by September 9, 2026. Upload all documents as unlocked and accessible files. If experiencing difficulties with the above link, please contact: YourDOLJourneyisHere@labor.ny.gov
Candidates from diverse backgrounds are encouraged to apply. Department of Labor is an Equal Opportunity/Affirmative Action Employer committed to ensuring equal opportunity for persons with disabilities and workplace diversity.
New York State (NYS) is an equal opportunity/affirmative action employer. NYS Law prohibits discrimination because of age, race, creed, color, national origin, sexual orientation, military status, sex, disability, predisposing genetic characteristics, marital status, domestic violence victim status, carrier status, gender identity or prior conviction records, or prior arrests, youthful offender adjudications or sealed records unless based on a bona fide occupational qualification or other exception.
If you are a person with a disability and wish to request a reasonable accommodation to participate in a job interview, please contact:
Director, Office of Diversity, Equity, Inclusion and Access (ODEIA)
State Office Campus
1220 Washington Ave, Building 12
Albany, NY 12226
Phone: 518-457-1984
Fax: 518-485-2575