Labor Delivery Unit Secretary Jobs in Indiana (NOW HIRING)

Riley Hospital for Children | Unit Secretary (Labor & Delivery)

Full-Time Nights

Join the Labor & Delivery team at Riley Hospital for Children, part of Indiana University Health, and play a vital role in supporting exceptional patient care. As a Unit Secretary, you will serve as a central point of communication for patients, families, physicians, nursing staff, and ancillary departments while ensuring the smooth day-to-day operations of the unit.

Schedule

• Full-Time, Night Shift
• 7:00 PM - 7:30 AM
• Every 4th Weekend and holiday rotations required

Job Summary

The Unit Secretary ensures accurate and timely communication among patients, families, physicians, nursing staff, and support departments. This role is responsible for coordinating clerical and administrative functions within the Labor & Delivery unit, maintaining patient records, scheduling tests and procedures, supporting patient flow, and providing exceptional customer service to patients and visitors. The Unit Secretary helps create a welcoming and organized environment while supporting the clinical team in delivering high-quality care.

Key Responsibilities

• Serve as the primary receptionist for the Labor & Delivery unit.
• Greet patients, families, and visitors in a professional and compassionate manner.
• Answer and direct incoming phone calls promptly and accurately.
• Coordinate communication between physicians, nursing staff, and ancillary departments.
• Schedule and track patient tests, procedures, and appointments as needed.
• Maintain accurate and up-to-date patient records and documentation.
• Assist with patient admissions, transfers, and discharges.
• Ensure compliance with unit policies, procedures, and confidentiality standards.
• Provide clerical and administrative support to the patient care team.
• Identify and communicate operational concerns or needs to unit leadership.

Qualifications

Required

• High School Diploma or GED.

Preferred

• Completion of Medical Assistant, Medical Secretary, or related healthcare training.
• Basic Life Support (BLS) certification through the American Heart Association (AHA).
• One to three years of clerical, administrative, or customer service experience in a healthcare setting.
• Knowledge of medical terminology.
• Proficiency in Microsoft Office applications, including Word, Excel, and PowerPoint.

Ideal Candidate

The ideal candidate is organized, detail-oriented, and thrives in a fast-paced healthcare environment. They possess excellent customer service and communication skills, maintain professionalism during high-volume situations, and are committed to supporting patients, families, and the clinical team with compassion and efficiency.

Why IU Health and Riley Hospital for Children?
At Riley Hospital for Children, you'll be part of a nationally recognized pediatric healthcare team dedicated to providing exceptional care to children and families across Indiana and beyond. Your work will directly contribute to creating a positive patient and family experience while supporting one of the region's leading healthcare organizations.

• Indiana University Health has nearly 40,000 team members, including more than 3,600 physicians and 1,200 advanced practice providers, and we're home to the largest nursing network in Indiana with more than 9,000 nursing team members at over 800 sites of care.
• IU Health is ranked No. 1 in Indiana by U.S. News & World Report, Riley Children's Health is ranked among the top children's hospitals in the country by U.S. News & World Report.
• A unique partnership with the Indiana University School of Medicine - one of the nation's largest medical schools - gives patients access to groundbreaking research and innovative treatments, and it offers team members access to the latest science and the very best training - advancing healthcare for all.
• With 15 hospitals, including seven with Magnet designation and eight with Pathways to Excellence designation, our team members are leading the way through excellence.
• At Indiana University Health, your personal and professional growth is a top priority. You will have access to many diverse opportunities to learn and develop in meaningful ways that matter most to you, such as advanced clinical training, leadership development, promotion opportunities and cross training development.
• Indiana University Health is invested in the lives of Hoosiers, leading the transformation of healthcare to make Indiana one of the nation's healthiest states.

Indiana University Health is Indiana's most comprehensive health system, with 15 hospitals and nearly 40,000 team members serving Hoosiers across the state. We're looking for team members who are inspired by challenging and meaningful work for the good of every patient. People who are compassionate and serve with a purpose. People who aspire to excellence every day.