Phoenix, AZ · On-site
$17.25 - $23/hr
Labcorp is a global leader in laboratory services, providing the insights and answers that help ... Provide customer education and information as needed. * Review test forms for accuracy and report ...
Phoenix, AZ · On-site
$17.25 - $23/hr
Labcorp is a global leader in laboratory services, providing the insights and answers that help ... Provide customer education and information as needed. * Review test forms for accuracy and report ...
Labcorp is a global leader in laboratory services, providing the insights and answers that help ... Update all relevant customer account information into Salesforce CRM * Provide ongoing customer ...
Labcorp is a global leader in laboratory services, providing the insights and answers that help ... Update all relevant customer account information into Salesforce CRM * Provide ongoing customer ...
Labcorp is a global leader in laboratory services, providing the insights and answers that help ... Update all relevant customer account information into Salesforce CRM * Provide ongoing customer ...
Labcorp is a global leader in laboratory services, providing the insights and answers that help ... Update all relevant customer account information into Salesforce CRM * Provide ongoing customer ...
$16.75 - $21/hr
... customer service * Ability to work independently or in a team environment * Comfortable working under minimal supervision * Flexibility to work overtime as needed At Labcorp, we have a passion in ...
$16.75 - $21/hr
... customer service * Ability to work independently or in a team environment * Comfortable working under minimal supervision * Flexibility to work overtime as needed At Labcorp, we have a passion in ...
$16.75 - $21/hr
... customer service * Ability to work independently or in a team environment * Comfortable working under minimal supervision * Flexibility to work overtime as needed At Labcorp, we have a passion in ...
$16.75 - $21/hr
... customer service * Ability to work independently or in a team environment * Comfortable working under minimal supervision * Flexibility to work overtime as needed At Labcorp, we have a passion in ...
$17 - $21.25/hr
... customer service * Ability to work independently or in a team environment * Comfortable working under minimal supervision * Flexibility to work overtime as needed At Labcorp, we have a passion in ...
$17 - $21.25/hr
... customer service * Ability to work independently or in a team environment * Comfortable working under minimal supervision * Flexibility to work overtime as needed At Labcorp, we have a passion in ...
$17 - $21.25/hr
... customer service * Ability to work independently or in a team environment * Comfortable working under minimal supervision * Flexibility to work overtime as needed At Labcorp, we have a passion in ...
$17 - $21.25/hr
... customer service * Ability to work independently or in a team environment * Comfortable working under minimal supervision * Flexibility to work overtime as needed At Labcorp, we have a passion in ...
Glendale, AZ · On-site
$17 - $21.25/hr
... customer service * Ability to work independently or in a team environment * Comfortable working under minimal supervision * Flexibility to work overtime as needed At Labcorp, we have a passion in ...
Glendale, AZ · On-site
$17 - $21.25/hr
... customer service * Ability to work independently or in a team environment * Comfortable working under minimal supervision * Flexibility to work overtime as needed At Labcorp, we have a passion in ...
Phoenix, AZ · On-site
$18 - $21.50/hr
Exceptional customer service * Strong communication skills; both written and verbal * Ability to work independently or in a team environment * Comfortable working under minimal supervision At LabCorp ...
Phoenix, AZ · On-site
$18 - $21.50/hr
Exceptional customer service * Strong communication skills; both written and verbal * Ability to work independently or in a team environment * Comfortable working under minimal supervision At LabCorp ...
$18 - $21.50/hr
Exceptional customer service * Strong communication skills; both written and verbal * Ability to work independently or in a team environment * Comfortable working under minimal supervision At LabCorp ...
$18 - $21.50/hr
Exceptional customer service * Strong communication skills; both written and verbal * Ability to work independently or in a team environment * Comfortable working under minimal supervision At LabCorp ...
$18 - $21.50/hr
Exceptional customer service * Strong communication skills; both written and verbal * Ability to work independently or in a team environment * Comfortable working under minimal supervision At LabCorp ...
$18 - $21.50/hr
Exceptional customer service * Strong communication skills; both written and verbal * Ability to work independently or in a team environment * Comfortable working under minimal supervision At LabCorp ...
Buckeye, AZ · On-site
$16.50 - $20.75/hr
... customer service * Ability to work independently or in a team environment * Comfortable working under minimal supervision * Flexibility to work overtime as needed At Labcorp, we have a passion in ...
Buckeye, AZ · On-site
$16.50 - $20.75/hr
... customer service * Ability to work independently or in a team environment * Comfortable working under minimal supervision * Flexibility to work overtime as needed At Labcorp, we have a passion in ...
About: Labcorp is a leading provider of biometric testing services, population health and ... Provide excellent customer service and maintain participant privacy at all times * Administrative ...
About: Labcorp is a leading provider of biometric testing services, population health and ... Provide excellent customer service and maintain participant privacy at all times * Administrative ...
About: Labcorp is a leading provider of biometric testing services, population health and ... Provide excellent customer service and maintain participant privacy at all times * Administrative ...
About: Labcorp is a leading provider of biometric testing services, population health and ... Provide excellent customer service and maintain participant privacy at all times * Administrative ...
$15.75 - $19.75/hr
Labcorp is a global leader in laboratory services, providing the insights and answers that help ... Ability to problem solve customer issues * Ability to lift up to 50 lbs. * Ability to meet the ...
$15.75 - $19.75/hr
Labcorp is a global leader in laboratory services, providing the insights and answers that help ... Ability to problem solve customer issues * Ability to lift up to 50 lbs. * Ability to meet the ...
Labcorp is a global leader in laboratory services, providing the insights and answers that help ... Strong customer service and end-user support skills. * Ability to communicate technical information ...
Labcorp is a global leader in laboratory services, providing the insights and answers that help ... Strong customer service and end-user support skills. * Ability to communicate technical information ...
Phoenix, AZ · On-site
Labcorp is a global leader in laboratory services, providing the insights and answers that help ... Strong customer service and end-user support skills. * Ability to communicate technical information ...
Phoenix, AZ · On-site
Labcorp is a global leader in laboratory services, providing the insights and answers that help ... Strong customer service and end-user support skills. * Ability to communicate technical information ...
Labcorp is a global leader in laboratory services, providing the insights and answers that help ... Strong customer service and end-user support skills. * Ability to communicate technical information ...
Labcorp is a global leader in laboratory services, providing the insights and answers that help ... Strong customer service and end-user support skills. * Ability to communicate technical information ...
LabCorp Employer Services is a leading provider of biometric testing services, population health ... Provide excellent customer service while putting participants at ease * Receive all clinic supplies ...
LabCorp Employer Services is a leading provider of biometric testing services, population health ... Provide excellent customer service while putting participants at ease * Receive all clinic supplies ...
Phoenix, AZ · On-site
$15.75 - $19.75/hr
Labcorp is a global leader in laboratory services, providing the insights and answers that help ... Ability to problem solve customer issues * Ability to lift up to 50 lbs. * Ability to meet the ...
Phoenix, AZ · On-site
$15.75 - $19.75/hr
Labcorp is a global leader in laboratory services, providing the insights and answers that help ... Ability to problem solve customer issues * Ability to lift up to 50 lbs. * Ability to meet the ...
$9.79 - $11.33
2% of jobs
$11.33 - $12.87
4% of jobs
$12.87 - $14.41
11% of jobs
$15.26 is the 25th percentile. Wages below this are outliers.
$14.41 - $15.95
15% of jobs
The median wage is $17.37 / hr.
$15.95 - $17.49
20% of jobs
$17.49 - $19.03
15% of jobs
$20.09 is the 75th percentile. Wages above this are outliers.
$19.03 - $20.57
13% of jobs
$20.57 - $22.11
7% of jobs
$22.11 - $23.65
6% of jobs
$23.65 - $25.19
4% of jobs
$25.19 - $26.73
3% of jobs
$9
$18
$26
A Labcorp Customer Service job involves assisting patients, healthcare providers, and clients with inquiries about test orders, results, billing, and appointment scheduling. Representatives handle phone calls, emails, and other forms of communication to provide support and resolve issues. Strong customer service skills, attention to detail, and knowledge of Labcorp services are essential. Employees may also work with internal departments to ensure accurate and timely responses.
Labcorp Customer Service representatives often handle sensitive health-related inquiries and must manage high call volumes, which can be challenging, especially during peak hours. Maintaining accuracy and professionalism while providing timely responses is essential, as the information given impacts patient care and satisfaction. Building strong product knowledge and leaning on team support are effective strategies for managing stress and complex cases. Continuous training and clear communication channels with both customers and internal Labcorp departments help representatives navigate these challenges successfully.
To succeed as a Labcorp Customer Service representative, you need strong communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, data entry systems, and Labcorp's internal platforms is often required. Excellent problem-solving abilities, patience, and a calm demeanor are standout soft skills in this position. These abilities are crucial for providing accurate information, efficiently resolving customer concerns, and ensuring a positive experience for patients and clients.
The most popular types of Labcorp Customer Service jobs in Phoenix, AZ are:
The top searched job categories for Labcorp Customer Service jobs in Phoenix, AZ are:
$17.25 - $23/hr
Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Re-posted 10 hours ago
6.6
Based on 1,144 frontline employees who took The Breakroom Quiz
97th of 120 rated laboratories
Labcorp is a global leader in laboratory services, providing the insights and answers that help healthcare providers, patients, researchers, pharmaceutical companies and health systems make confident decisions and improve outcomes. Through our unparalleled science, data, technology and laboratory network, we advance diagnostics, accelerate innovation and help address some of the world's most important health challenges. As we shape the future of healthcare, we are leveraging advanced technologies, intelligent digital solutions and data-driven innovation across our operations to enhance how work gets done and deliver greater value to customers and patients. With our global scale and deep expertise, you'll have the opportunity to do meaningful work, grow your career and make a real impact on people's health around the world. Together, we're improving health and improving lives.
Labcorp is seeking a Specimen Problem Resolution Specialist to join our team atinPhoenix, AZ.
Work Schedule:Monday- Friday 8:00am-5:00pm
Job Responsibilities:
Act a liaison between the lab, clients, and patients.
Resolve internal & external customer requests via calls, instant messenger & email communications
Communicates with customers in respectful and professional manner.
Work in multiple databases to research complex issues and questions.
Provide customer education and information as needed.
Review test forms for accuracy and report any discrepancies.
Prepare and triage specimens for analysis.
Accurately identify and label specimens.
Pack and ship specimens as necessary.
Prepare and store excess specimen samples.
Minimum Qualification
High School Diploma or GED equivalent
PreferredQualification:
Current or prior Labcorp experience
Associates degree
2 years or more of experiencein the healthcare industry, such as a physician's office,clinic or hospital
2 yearsor more ofexperiencein customer service
Additional Job Standards
Excellent communication skills; both written and verbal
Familiarity with laboratory operations as well as policies and procedures
Comfortable handling biological specimens
Ability to accurately identify specimens
Experience working in a team environment
Strong data entry and organizational skills
High level of attention to detail
Well-versed in applications like Microsoft Outlook, Excel, Word, and willingness to learn new applications
Ability to lift up to 40lbs.
Able to pass a standardized color blindness test
Benefits:Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan.Employees regularly scheduled to work less than 20 hours, Casual, Intern, and Temporary employees are only eligible to participate in the 401(k) Plan.Employees who are regularly scheduled toworka 7 on/7 off schedule are eligible to receive all the foregoing benefits except PTO or FTO. For more detailed information, pleaseclick here.
Labcorp is proud to be an Equal Opportunity Employer:
Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.
We encourage all to apply
If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit ouraccessibility siteor contact us atLabcorp Accessibility. Formore information about how we collect and store your personal data, please see ourPrivacy Statement.
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Scientific research and development services
10,000+ Employees
Burlington, NC, US
1978
